Had several deposits to make when I came here and my teller was very patient and friendly with me. He was not at all intimidated or frustrated that he was the lucky teller that got me that day lol. This location was pretty busy for 9am on a Saturday. Or are banks always that busy on Saturdays? I guess I don't normally come too often to know. After my transaction, I needed to see a personal banker and was pushing my luck to see if I can see one right after my teller transaction. He was actually very nice and was able to get me an appointment in the next 15 minutes! That's what you call legendary service. read more

Antonia was absolutely the kindest most helpful person who I had the pleasure to have help me. Best person there ever!

This specific location is such trash. The tellers lie to you, the bankers take forever, nobody knows what the fuck is going on. It's actually amazing that this branch is open. How on earth is not a single person trained here? They can't answer any questions for some reason. They will tell you that you can schedule appointments but then they lie and throw your appointment away. They talk with an attitude and are probably the least helpful people I've ever met. I'm really glad everyone that works here is a slave to this corporation and either realizes that they're making trash money and have to deal with it or have convinced themselves that their hourly pay/salary is actually good. I'll keep getting the last laugh. Get rekt. read more

The people are friendly but they are so super slow. Do not go to the drive up window unless you have about 15-20 minutes to spare. Even when there is more than one person working? They are super slow..... read more

Set up like all other Chases i don't think this one stands out from the rest.Ive never been in a Chase bank and been treated unfairly ever.I will say its a little smaller than the one i go to in Los Angeles, but then again that really isn't a problem. Around last year i had a major problem that they thought was fraud related(they cut off the account temporarily), and they took care of the situation when my mother and i went to this branch..wonderful you think?, only if i didn't have to fly from L.A to go there to prove who i was as well as my mother!.. Other than that (which i suppose is a good thing),i haven't had any problems with Chase or any of their branches.Oh and they added another ATM to their drive thru which is a plus since on a weekend the line to the ATM gets fairly long. The reason for 4 stars instead of 5 is because all banks rip people off.Its their job!Knickel and diming you for everything wont earn a 5 star rating from me no matter how nice you've been to me! read more

This is by far the worst Chase bank in their fleet. They are always busy and the tellers are so slow. I have no clue why they closed the drive thru. I usually go out of my way to not go here. read more

This is the worst bank I have ever been to. They just switched over to an ATM type teller instead of humans. The screens are huge so everyone can see every part of your transaction, there are no humans to help you, and now there are caps on how much you can get. You no longer have access to your own money. There is a 30 minute wait at least if you want to talk to a real teller by going through the business section. I tried speaking with the staff about the issues wit the new system and they said it is sticking around even though it's awful. Why go to the bank if you can't actually access your money or a human? Horrible!!! read more

Horrible service. My girlfriend's check was direct deposited on Friday along with a loan transfer to be deposited and for some reason this bank denied the deposit of money and locked her account all weekend. They said there's nothing we can do till Monday. This was Friday around 11 in the morning. WTF. WHAT BANK TELLS A CUSTOMER THEY'VE HAD TOO MUCH MONEY DEPOSITED IN THE ACCOUNT IN ONE DAY? Okay you rejected the electronic transfer of the loan but why the hell would you lock the account to where she can't get money out of her account for the weekend from her regular paycheck. Chase you just lost a customer come Monday morning. read more

The customer service here is pretty basic and crappy.employees are slow and not helpful always chat chatting amongst themselves ,wish there was a better one around here . read more

Completely terrible. They almost always only have one teller and the line is almost out the door. Get more tellers, hire some, do something! They closed their drive up windows for some unknown reason and that sucks as well. Really need to step it up. read more

This branch is waaaaaay too small to serve such a wast area of Waukegan, Zion, North Chicago! There is always line. Chase needs to put their act together and open another branch in Waukegan (downtown). read more

It appears a few reviews are racial references rather than an actual review. This is not your Facebook page. I opened my account and had no issues. I had no long wait time. I wish people would post honest reviews. read more

I LOVE my Chase Account and all that CHASE offers my family, however this particular location is on the lower end when it comes to customer satisfaction. No matter what time of day you go the lines are always long and slow. It doesn't matter if you are in the lobby or drive thru, you will have a long wait ahead. The staff is nice but slow. read more