Great service from Ali and staff. Attentive , professional and responsive. Parking is a challenge but I like the personal service they provide . read more

I am a chase prime visa holder. I called the fraud verification number 1-888-745-0091. I spoke to a very ruder operator from a foreign call center name Carolyn on 2/15/26. Very rude asked me info from a public profile the. Said she was gonna call me back never did. Then i called back to a second one named April also very rude made me very upset if i keep getting customer service operators like these i will pay off my card and cancel this account. Not sure wahts wrong with those operators. . Thankfully i was able to reach a usa operator named sierra she helped me clear everything up. One star for those foreign call center people. I will be posting on google and yelp about that horrible experience took me three calls to solve something that should have been one call read more

Chase is not only a horrible bank for customer service they are DISHONEST by policy! My daughter, twice now, has had them state she did not deposit money in THEIR drive thru ATM. Employees tell her it happens all the time. In the current status CHASE says she has to prove she deposited the money. They see she was there at the time, she has a receipt, and yet CHASE will not honor the deposit... OUTRIGHT THEFT! No help, no empathy, no customer service and NO LONGER HER BANK...BEWARE! Run while you still can. Every other bank tries to help but not Chase. Stealing money from those who do not have means to defend themselves!!!! No way to give less than 1* read more

I am primarily an online only/Direct Deposit customer that steps into the branch as minimal as possible. The only reason I keep chase is because often I need cash. Here is my main issue with them: The drive-up ATM is always out of service. The last 2 times I have gone it has been out of service. The ATM's in the lobby are only available during business hours. The door card reader doesnt work after hours because who knows why. I asked them if there were any plans to install any exterior ATM's they said no. The manager recommended I visit another branch afterhours if I needed access to an ATM. So, I did, I went to the new location on Freeport BLVD. Only to arrive to signs on the door that the ATMs were unavailable. Chase is a great bank, I dont know why its so subpar in the Sacramento area. Needless to say, I am done. Switching back to Wells Fargo fingers crossed its a better experience. Also, WF is offering $200 for new customers who open a checking account until 3/2023. That was enough incentive to not have to deal with the ATM situation anymore! BYEEEE! read more

Chase Bank - OOS - 1/15/23 - Banks & Credit Unions Near Me - West Sacramento, California

Why is it EVERYTIME... I go to the bank to use the ATMs..the drive-up one is broken? Not to mention...The door access card reader is broken and you can't even get to use the lobby ATMs! Why do we have to pay extra fees when, it's not our fault? read more

Staff is helpful when you show up in person and they never have a long wait. However, they are terrible at following up with customers and it's impossible to talk to someone on the phone. Not a well run branch.... read more

Wasn't able to cash a check, i can only deposit and funds would be available the next business day by calling a number provided. It's been 4 days and now funds won't be available for 1 read more

Terrible place. My company is direct deposit for all payroll with the exception of Bonus Checks. I bonus almost everybmonth and quartely. I went in to cash the bonus check, as I do every month and quarter, and was told the amount was more than the check issuers account would allow. My company is a 900 million dollar business that writes check way beyond this. I was told it could be cashed if I had an account there. That makes zero sense. read more

Very professional and well-informed employees at the local branch, in contrast to some of the help that I received through their off-site call center. I will, at the end of the day, still be using my Chase Amazon Prime rewards Visa, and I recommend, that with a little bit of patience and some local interaction, you'll be happy and satisfied with your product too! read more

Chase Bank - Banks & Credit Unions Near Me - West Sacramento, California

TERRIBLE BANK...Shocking. Provided paperwork for family trust. Person I spoke with quit the next day. Paperwork was lost. No calls from my attorney were returned for a week. When we got manager on phone, he found paperwork. Chase Corp told us they needed things beyond paperwork prepared by prominent estate attorney. They had to set up new accounts instead of renaming existing ones, a known scam to inflate account numbers. We thought Wells Fargo was full of unprincipled grifters now we know Chase is also. FIND ANOTHER BANK! GET OUT WHILE YOU CAN! read more

Short wait, clean building, and a fantastic teller named Guadalupe who was very helpful, sweet, and friendly to me when I came in this morning. She's a keeper. read more

Honestly this is the worst bank to bank with. I had multiple times been scammed, sent fake checks, and unauthorized transactions. Each time when I file a dispute, they are never on my side even though I cancelled the trail subscription or was promised something that never happened. The checks would bounce and I would end up paying the person substantial amounts of money. I want to close my account and just go to another company all together. The checks take at least 2 or 3 days to deposit. Any kind of transactions posted on the debit card take days to go from pending to approved. Their customer service is terrible and they have some tellers who have no idea what they are doing. read more

worst chase bank! they always don't have a working ATM. the only ones that work are locked up and the card reader they have outside to get in stays locked until they open.they also close 30 min early when they feel like it. read more

Excellent customer service at this Chase branch! Came in here limping due to an ankle injury, and everyone who worked here showed me sympathy and offered to have me sit down while offering to have a teller come and help with my transaction. read more

I've had an account with Chase for about a year now. So far so good, usually recieve good service here. read more

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This bank designed the most idiotic drive true ever!!!. Do not use this, you will likely gonna end up losing your bumper or leaving a massive scratch on your rims. I've been driving for nearly 40 years and never hit a god damn curb that damages my tires. Here, I guarantee you no matter how careful you are because Chase engineers are so morons. How would you put parking spots on the left side that supposed to be used for people going into drive thru? Answer, their engineers or are morons. read more

there's a reason this place has an average rating of 2 stars. There are a couple good people who work here but unfortunately the woman with pink hair along with the branch manager carlos feel the need to harass people trying to put money into their bank over a legible signature on a card. I've been here 5 times and the only problem i had doing the same transaction i do every two weeks was woth this pink haired woman and not any other associate who processed my deposit with zero hassle. in fact i left this bank after being denied the ability to deposit my money into my account with all my documentation and signature present and went to a chase branch a couple miles away and guess what...THEY PROCESSED MY DEPOSIT WITH ZERO ISSUES. I seem to only have an issue at this chase bank and not at any other chase bank i've been to in the last two years save yourself the hassle and don't come here :/ read more

No lines!! Its great that Chase took over what used to be the Blockbuster location. I used to go to the Chase on Broadway..so I am soo happy that there's a Chase in West Sac! When I come to this Chase, I feel as if I am a very important person. Theres hardly any lines or any customers. So you literally can say hi to all the employees and they will all want to come and help you. Seriously, there's always someone available. read more

We hold a business account. When we applied we requested merchant services nobody ever followed up. We called and called no return answers we finally went with a 3rd party. Now our business has grown I believe I may need to upgrade to another account as I am maxing out my online deposits...Call...leave messages never hear back. Also wanted to discuss refining options for our home but this is a joke! Fine if you never have a need or a question...otherwise very frustrating. I will be looking into other banking options. read more

This used to be my preferred branch but since they added the ATM inside it seems like they cut tellers. I seriously waited in line for a half hour just to make my car payment. This is just ridiculous and annoying. Did I forget to mention that the line went all the way to the door. And instead of the manager helping the tellers he kept asking people and insisting on people using the stupid machine. read more

Just opened an account at Chase bank. I had an issue with my atm card. Khatera was patient, kind, and helped fix the issue immediately. Khatera Jamil is absolutely AMAZING!!! She is not only knowledgeable, she also has such an incredible personality. It was like banking with an old friend. She made us laugh and made my banking experience so wonderful. I would recommend her time and time again. If you ever need any banking needs, she is the one to go to. I am incredibly fortunate to work with Khatera. Thank you Khatera for all your help. I truly appreciate you and enjoy every single interaction with you. You're such a blessing. You are truly an asset to the Chase company. read more

I have been with the branch since it was opened in December 2011. The staffs are very friendly and helpful for all my banking needs (over 200K investment and deposits accounts) over years. read more

Some of these reviews from people are so stupid. It's a bank, expect lines, expect systems down, expect anything. Happens to Wells Fargo, Bank of America etc. I sincerely enjoy this branch and yeah there's a line sometimes (pays a days). That's why you go when the rest of the non-planners go. Just saying... Overall, good branch. read more

We have been West Sacramento Chase customers at the for approximately three years now and I would like to say that my experience with Chase has been nothing but terrible. Starting off with customer service and managers, I have called customer service numerous times wondering why I have received these unnecessary fees, every time we call they told us that it would be fixed (if you don't claim the fees within the first three months nothing can be done). We claimed them as soon as we received them and we where still charged. These charges began to accumulate over the months for simply no reason at all. Fast forward a couple months nothing was done after being guaranteed that it would be fixed and that the fees would be removed. They seemed to have come to the conclusion that we didn't have enough money to cover these fees even though we most definitely had the funds necessary to pay them,/ even with the so called "Protections" that they provide, they didn't do a single thing to make sure that these fees weren't being charged. Some clarifications-(When you go over the amount in your Checking's account money is transferred over from your Savings account to prevent going over your limit and to prevent getting fees). Customer service at chase will do nothing and neither will talking to the Managers. Long story made short I do not recommend Chase because they find ways to scam you and take money from right under your nose. If you are planning on making the move to Chase I would be very careful and cautious. Make sure to do your research to prevent getting robbed of your money. Stay safe. Don't make the switch. read more

Have came in here several times without I.d. and just my ATM card. Indian guy refused to help me. Was also very rude and loud.

Avoid this branch. Terrible customer service. Attif Mahmoud and Hasna were very rude. As we walked in, instead of greeting us and trying to help Hasna said the banker is busy with another customer and will take about an hour. We told her we could wait and we waited in the lobby but she kept looking at me and my mom and seemed very angry I didn't know why. Very bad customer service. They don't even deserve the one star I'm giving them. read more

Horrible experience! I went in today to cash a check from "Chase" and they said they are not allowed to cash checks even if the check that it was produced by was Chase! I will never voluntarily give them business. I know that if you need to deposit, they don't accept cash either! That is just crazy. read more

Again this branch is useless. "Computers are down, can't help you." Can I see the manager? Nope, he won't be around for a few hours. read more

This is by far the worst chase branch I been to all my life. They are rude disgusting people especially the manager and his staff. The manager has his female employees spread there legs when I walk in over politics. His tellers and bankers are extremely rude and unprofessional. read more

Just waiting in line to make a deposit. There's 6 employees and 4 customers. Only two bankers are helping customers while the other four are sitting and talking. Regardless of the structure and roles within the branch, customer service should be first. The perception I had today was that customers do not come first, they can wait while employees can enjoy casual conversation. Thank goodness Nick was quick and helpful. read more

Terrible customer service.A rude bank teller by the name of Joshua was unprofessional, argumentative and lack politeness. He seemed like he was frustrated and didn't want to assist with my banking needs. I ask him why he was taking so long to cash my check? He shouted at me and do you want me to cash your check or not? This was totally disrespectul. I'd rather go to a more professional branch or different bank. Very rude teller at the Chase Bank in West Sacramento, California. read more

I've had more problems with this chase banking than I do with any other banks. I'm in my late 20's and I've owned up to 5 banks checking and 5 credit cards and Chase had given me the most problems. NOT RECOMMENDED, YOU'VE BEEN WARNED! read more