Came here to update my accounts and my personal bank Tyler was super helpful, friendly and knowledgeable! They provide great rates - come here and check out for yourselves !!! read more

SAFE Credit Union - North Natomas Branch - My personal banker's desk - Banks & Credit Unions Near Me - Sacramento, California

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My newest (home) SAFE location is amazing. I love the staff, they were so welcoming when I shared we had just relocated to Natomas. Primarily an ATMer, I've had to use the in-house banking services a number of times since purchasing our newest home and everything is always seamless and friendly. The staff is genuine, they ask how the day is going and share their day. Historically I have not enjoyed banking inside; always takes forever and it's such a drag. This SAFE location is run efficiently, customer needs are met and on the way to enjoy the rest of my day. Thank you for amazing banking experiences, SAFE Del Paso Team! read more

Amber Padilla is an excellent associate she is always going out of her way to help the clients! She is an asset to the customers and also an asset to Safe Credit Union. Congrats! read more

Honestly the most Respectful branch I've been to yet. To the point I felt the need to yelp y'all on the way out. read more

I had to get a new account. The bank was pretty empty. Everyone was being greeted and I said to a teller that I wanted to open up a new account. Tyler got me all setup quickly. He even helped me on my phone. read more

No bank is justified in a HARD credit pull on a savings account (which under California and federal law is not a credit account). When I expressed dismay over the fact that they insisted on a hard credit pull for identity verification (an impermissible use of a hard pull per the tri-bureaus) on a savings account, the male customer service person used misogynistic language at me. His female supervisor said every word he used was fine by her. A hard credit pull when a credit product (loan, credit card, mortgage, etc.) is not attached to the credit pull DAMAGES your FICO scores instantly AND remains on your credit report gfor two years. Because banks do not report account activities related to bank accounts (they do for loans and credit cards) a hard pull from a bank without an approved reportable account (credit card for example) is treated by FICO as a denied credit application. This can cause you to pay more interest on credit products in the future or make you ineligible for a mortgage. These bank employees didn't seem to care that I would be FINANCIALLY harmed by proceeding to open an account with them. They act more like the stagecoach robber bank, not a credit union read more

Recently made the decision to join a credit union and I am glad that I did! Jason assisted me with my account opening and it was such a pleasant experience! He took the time to explain to benefits of my account, he was knowledgeable, patient, and kind. The staff was super welcoming too! Super excited to now be a Safe CU member! read more

I've been banking with Safe for about 7 or 8 years now so you can say that I've been satisfied with their services they provide. At least until today. One thing that I do not appreciate is when a company goes back on their word. So I lost my card and I called the customer service hotline to cancel it. The man I spoke with said I can either have a new one mailed to me or go into a bank for a FREE replacement since my purse was STOLEN. I walk in today to get my card and the team lead I believe her name was Ivan tells me it's a $10 fee. I told her I was told it was free and she said "no since this is like the fifth card to replace it's a fee". Well yes I've been banking with you guys for over 8 year and three out of those times I had fraud charges on my card and this is the second time where my purse was stolen. (I know just my luck right?) She then tells me I can reach out to customer service to see if they'll get me a card for free. WHAT am I supposed to do without an ATM card in the meantime? She then looks at me and says "wait you don't want it?" UM NO. I do not want it if someone from your company told me that I can get a FREE replacement. Maybe if Safe was better with fraud protection services I wouldn't have had to cancel and replace my card THREE out of those FIVE times. Exceptionally bad customer service and just a bad way to do business. Don't tell a customer something and then go back on it. I used to have Golden One and honestly I'd rather bank with them now. Don't use SAFE. **UPDATE 20 MINS LATER** I go to another Safe Credit Union and no one mentions the $10 card fee. How weird is that? So obviously the employee at this Branch could've done it she just chose not to. Please don't use this branch. Go to another one where their employees are actually happy to help you. :-) Or just go to another bank all together! Both are better options that using this location. read more

Been customer of SAFE for decades. From the negative reviews, people just don't understand the difference between a BANK and a CREDIT UNION. I believe SAFE is an above average institution. Some tellers could smile a bit more read more

I do not belong to this credit union but my credit union participates in Co-Op Shared Branch so I thought I would try this credit union to process a transaction with my credit union in Honolulu, HI. I usually go down the street to Schools but since I visited Sutter labs next door, I assumed their service would be as top rate as Schools. I was mistaken. On my visit, I waited in a short line for a long time. When a teller was finally available, he left to run an errand so I had to wait longer. When I finally got to a teller, she was unable to find my credit union on their system. I spelled out the name of my credit union a few times and explained it was in Honolulu, HI. She asked her supervisor how to search for a credit union in the system and he showed her how but between the both of them they could not find my credit union. I left there dissatisfied with the long wait and service. read more

This isnt my goto branch. Ive had a few unpleasant experiences here but if I'm in the Natomas area & need a branch i will stop in.

Would have given 0 stars if possible. Worst Credit Union EVER. My credit union (American River) merged with them. I had been with American River for 15 years without issue. Safe Credit Union robs me of $50 for "overdraft" when I had a ton of money in savings, and even though they assured me they were just like American River in every way. I send them a secure email through their website with my secure login and they tell me they can't help me because I am giving them an incorrect DOB. Even though my DOB was right with 15 years for American River, even though when I signed up for their online services by DOB was right. Somehow miraculously in a month I didn't know my own DOB. I tell them it is correct, and to check American Rivers database and they close my ticket and refuse to speak to me. This was a person named Nicole. I open another ticket, explain the issue, they require proof of my DOB. I send in proof, then someone named Rayna says "great that's all cleared up, any other issues" yeah how about the $50 that started this whole mess, mensa? Rayna writes back that this process is the same as American River (it isn't) and they won't give me my $50 back. So I tell Rayna to close the account. I would be better off with wells fargo. All throughout this TWO WEEK LONG process I have asked to speak to a manager and no one has ever called me. Safe Credit Union obviously has too much money to care about retaining customers. I advise you to keep your money anywhere else. Like a mattress. Your mattress wont charge you $50 for the honor of storage, or tell you that you don't know your own DOB. read more

Exceptional customer service. The staff is friendly and knowledgeable here. I've been banking here for over 10years and have no complaints with safe read more

Been a member for 11 years, recent visits to the Laguna and East Elk Grove branches were just so-so. This one is closer but I feel in general this credit union has lost its friendly, personal touch. I've also been a member with the big Chase bank (since Washington Mutual days) and that is a whole other terrible experience. Schools Credit Union, Patelco, and Golden1 are much better to deal with money matters. read more

I believe his name was Max that helped me today very kind and cheerful, everyone here is always so nice and helpful I had an issue with my gym membership and they Took their time in trying to help me figure it out even though there was a huge line behind me I never seem rushed unlike any other banks thanks safe credit union for having such a great team!! read more

I've never been treated so poorly or felt less safe. I have a mask on that covers very little of my face. I was not trying to get out any cash, I was merely giving them money. A perfect stranger can make a payment on my account if they have my account number...with no ID!!! I was told I couldn't make my payment unless I took off my mask and the supervisor LUIS COBAIN threw my license back at me and said he wouldn't take my payment. Because it was my last payment, my ability to make my last payment was disabled online two months ago. I'm always out of town and this was the only time I could make it. I pulled my mask down...I pulled it up. I was told I had to take it off. I felt unsafe and humiliated. The sarcasm and lack of understanding just reminded me why I don't use Safe for my banking or mortgages. Luis COBAIN showed a lack of professionalism that Safe should be mortified by. read more

They never disappoint great customer service, quick and helpful. Which keeps me banking with them. Safe credit union is my first choice.

Sparkly perfect Natomas location of the worlds best financial institution. I kind of hate Natomas but at least SAFE has a branch there. Convenient if youre strip-mallin' in the urrea. read more

SAFE Credit Union - North Natomas Branch - Banks & Credit Unions Near Me - Sacramento, California

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I've been banking with Safe since before they were Safe, about 19 years. I've been doing business with this branch for about 4 years, always a friendly teller and I've never had any issues. I have checking, savings, auto & home loans. My husband's account was fraudulently accessed; Safe contacted him inquiring if he used his atm card overseas. When my husband said "no" they proceeded with returning the funds to his account and asked my husband to contact law enforcement. When my daughter was visiting and needed to cash a personal check, I took her into the branch and no problem, check cashed. Very good customer service. Prior to being with Safe I had banked with some of the larger banks, I'll never go back to a large impersonal bank. read more

My bank isn't SAFE Credit Union but it's a sister bank so I am able to use it. I like how the staff is super friendly and helpful. I hate having to explain why I'm there and get dirty looks because I'm not a "member" of the bank. My bank is in the bay area but I am able to go into sister banks and use the ATMs and actually go inside the bank to make deposits, cash checks, etc. It's handy especially since I don't want to have to go all the way down to the bay area to do my banking. I have flexibility. Everyone here is friendly. There's a greeter at the door. Even the security guy says hi. The customers are friendly and not rude because they're in a huge hurry with places to go and people to see. The tellers are all very understanding and take time to chat with you about your day and everything. I really like this branch. It's also a plus with the drive up atm. With a toddler in the car (when he's sleeping) it's handy so I don't have to wake him up just to go into the bank to make a deposit. I can make a deposit in the comfort of my car. Of all the sister banks I can go to, this one is by far the best one out of all of them. read more

The worst place to do banking. Avoid these scum. They wont cash a legal check that is made to you.

My husband, his cousin and I went in to deposit a third party check that had all of our names on it because we lived together and that was our money back from the deposit. The bank teller went to get approval from the manager or assistant manager and she got on the phone talked to someone for maybe a min or two and then told us that the check isn't valid. When in fact it is! We doubled check with the management and the corporate office where we use to live and they both said that the money was available. The manager didn't care was very rude and short and just kept denying us and not hearing us out. She even recommended us to deposit the check into the atm which is not good advice at all because then safe for sure wouldn't approve it since you need to go into the bank to deposit a third party check. She lied to us. I did not feel any type of customer service what so ever. I do not recommend coming here to deposit checks or third party checks. Update I just went to a different branch and guess what!? They approved the check. read more

As far as credit unions go, I'd have to say this is one of the better banks I've used. While I only utilize them for savings, nothing much else as I bank with my main bank at Bank of America, they are always very friendly and I don't ever seem to have much trouble when it comes to my money. There are definite pros and cons to credit unions, but this one seems legit. read more

My account was hacked and I was told it would be investigated. But nothing was ever done. I never even got a call back. I called numerous times and was hung up on. read more

I have stopped in the branch a few times. Staff is usually fairly quick and prompt. This is good for basic banking needs. Not really for the larger banking processes. We were helped by Kenneth and John on the recent trip. The process to deposit larger checks and add user took longer than expected. They were unable to process my check and unable to answer questions regarding the clearing of the large check deposit. Timing took too long and therefore we left because we had to determine how to get finds appropriately in accounts elsewhere. I had already thought about changing banks and this recent trip was a good example of. read more

My 6 year old daughter and I went in last Saturday, my daughter (whom is a saver) emptied her piggy bank into the coin machine and had all her dollar bills (84.00) to put into her savings account, she went up to the counter, and the banker was amazing! She talked directly to my daughter asking her to verify her name, her birthday, asking her if she know how much money she saved, not rushing her, not seeming as if she was annoyed or wanting to move the line along, I felt as though she understood how proud my daughter was of herself for saving the 220.00 that she saved! She treated my 6 year old like a customer, and told her she was smart to save her money! I highly recommend this bank if you miss good old fashion customer service! read more

I bank there only because golden one is not an option. This bank raised interest rate and will not do anything for us. No auto loan, no lower interest rate, no consolidation loan. NOTHING! We are home owner and great credit. Worst banks ever Chase and Safe. hmm read more

Stay away! We were with American River FCU since 1991 and received excellent service from people who shared a common interest in our financial well-being. Safe bought out ARFCU and life has taken a turn for the worse. After a spotless credit record for 20 years, I now have two adverse reports that dropped my rating over 60 points. One was a payment that got mixed up in the merger, and another from my daughter's cosigned secured account. The bank refuses to help, so I'm on my own to dispute this with the credit bureaus. We recently transferred $4500 from a stock account to our personal bank account, and Safe put the funds in another person's account who apparently had the same routing and account number (again thanks to the merger). It took over a week to get our funds back. I have over 80K in savings deposited with these people and when I complain, they told me I'm certainly welcome to move it. Well, I'll be sure not to let the door hit me on the way out. Thanks for nothing! read more

They are okay I've been here years and I don't have issues but their loan rates suck.

For the years of being a safe credit union member. I've came across a difficult situation due to over draft fees on my bank account. I came across Sabrina and she was impeccable by the way she handled my situation. She stayed on the line with me for over a half hour and was there to listen and satisfy my every need as being a member. Her patience with me was great because at a point I lost it and became agitated but Sabrina handled herself very well and was able to help me the best way she could. We need more people like her, especially when your a member and are going through difficult times. Most employees would've hung up the phone. Highly would suggest safe credit union. They take care of you and customer service is great! read more

I just want to give credit where it's due. I went in to this branch yesterday and sat down with John Swenson. He helped me get approved for my motorcycle loan. From start to finish I was out of the bank with approval in about 45 mins. John was professional, kind, personable and extremely detail oriented. A true pleasure to work with. I would recommend this branch to anyone, based off my positive experience with John Swenson. Thanks for everything John. read more

Spoke with mr Erick call center Mr Henry from loan department Miss Tynesa Melvin Very excellent service read more

We just opened an account today, and the process was very simple. The staff was knowledgeable and friendly. The only reason it's only four stars is because they asked us to wait in line and speak with a teller first to start the account process. Next, they had us sit and wait for another associate to complete the paperwork. Two people and two waits - doesn't quite make sense. What did make sense, though, is that all the employees I saw went above and beyond to help customers, including walking out of the teller area to further assist clients who needed additional help. read more

My absolute favorite place to bank. Everyone is so personal with you , attentive, and informative .

Best bank ever, friendly people & fast service.

Safe Credit Union is a very good credit union. They are fair with their customers. Not many bogus fees and tricks like the big banks try to pull. They seem to be expanding quite quickly too with locations all over Sacramento. This location is across the street from Wells Fargo in the Raley's shopping center. read more

I've had a loan with these folks for at least three years. Never had to deal with them until today, when I called to find out what the payoff is. Lo and behold, they screwed up my SS#, so I have to make a special trip to straighten it out because of their screw up. This is not my primary bank; I guess there's always a silver lining. read more

I've been a member for a while. It's progressively gotten worst over the years. It's no longer a nice small bank. They're larger and they act like it. Calling the local bank number, no one answers. They send spam through the mail with misleading offers. Tellers at this particular location aren't bad. If you're looking for something better than the big banks, this is a little better but there are better options. I'll be moving elsewhere soon. read more

I made an appointment to open a business account. First I inquired through the Safe website, spoke with a rep who said a rep from the bank branch would be contacting me. That happened, and I set up an appointment. I showed up for the appointment, and was greeted with skepticism. Two women at the front desk greeted me. One woman asked who I spoke with when I made the appointment. The other woman was looking through the computer to find my appointment. Well, she found it because I made an appointment. Then I was greeted by a representative to help me open the business account. When I provided her with my temporary business license, she said she would have to clear it with the manager because it doesn't look like other business licenses she's seen. She came back after a few minutes and told me that the business license would be mailed to me and once I have that I can bring it in to open an account. The document that I had with me clearly states that it is a VALID TEMPORARY CERTIFICATE for 45 days and the business license will be mailed to me within two weeks time. For the life of me I cannot figure out why they would not accept this stamped document. I do not appreciate the way I was treated as if I was a homeless person inquiring to shower in their bathroom or something, when I had an appointment. I'm not some random person off the street. I'm a professional, with outstanding credit, trying to open a business account. I am glad I had a bad experience up front so now I know to go elsewhere for my banking needs and basic customer service. And p.s. there is very limited parking and the spaces are ridiculously narrow. Take your compact car if you're coming here (to be treated like a shop lifter). read more

This credit union will charge a fee for every little thing possible. I had several thousand dollars in my savings account with them and went over slightly in my checking account. The fee charged was more than the overage despite the fact I had overdraft protection. I haven't used account for over 6 months and somehow there are $50.00 worth of fees they are charging me...... Worst credit union ever! read more