Amazing best bank yet great customer service nicest atmosphere probably wonderful peopleread more

Incredibly friendly and knowledgeable staff! I don't plan on banking anywhere else!read more

Meh, Mid Penn. I bank here only because they bought Riverview awhile back and I have loans here…read more Otherwise, I'd never bank with this company. This branch is pretty good except today when the ATM is out of service and I had to use the drive-through teller. Actually didn't take too long today, so I'll leave a quick review of three stars which is quite generous for this bank.

Great bank, great service at the Derry street location. The manager is incredibly helpful…read moreespecially if you are having problems with checks being missing.

Needed a cashiers check. They had it ready when I went to pick it up two hours later. We have…read morebeen with them for many years, and appreciate what they do. We have checking, savings and loans through them.

I closed all of my accounts after nearly 28 years. They've made banking impossible with their ever…read morechanging policies for mobile deposits. They reject checks that are literally $100 because my married name was used instead of my maiden name. While I endorsed these items with both names, it's never enough and is often rejected. If you didn't use the exact phrase that they prefer in the endorsement, it's immediately deleted. They won't let me deposit checks for my minor child into my account. Customer service has become confused and indignant. There are now long wait times and no one seems to care at all. I used to rave about my experience at PSECU but not anymore. Many of my family members have experienced the same treatment. Being treated like a criminal instead of a loyal customer. Never again...

I started my relationship with this financial institution when it was Centric Bank and have stayed…read morethrough the transition to FCB. It's been a great experience, especially coming from a credit union where the services and support are generally really good - at least that has been my experience for the past 40 years. When I was in need of an additional financial institution in 2023, the team at FCB was most happy to support my family's needs. They have all been professional, knowledgeable, and most pleasant to do business with.

Don't use this bank personally, but I take work deposits there. The staff is always friendly and…read morejoking around.

Wa using the drive thru fast and efficient easy access. The ATM is in the same lane as the one of…read morethe drive thru. The ATM is set that you can access it without getting out of your vehicle.

The most painful, offensive, and intrusive interaction I've ever had with a bank. I tried to send…read moremoney through Zelle. Zelle called and asked who I was sending money to and why and many other irrelevant and personal questions. After I answered these likely illegal questions, they said the transaction is approved and will go through. Five minutes later, she calls back and said the transaction is on hold until I go into a branch office with I.D. It was a good thing there was a branch eight miles close by. They shut down my account entirely. I couldn't even log in. Mind you, I was simply trying to send money through Zelle. I get to the branch and swipe my card and pin verify with my I.D. The banker Erin called Zelle. Again with the long list of the same personal/private questions of who I sending money to and why. I was really surprised. It was almost as if they were trying to get me to say, "It's my money and none of your business." It was on the tip of my tongue but I just wanted this painful interaction to end so I answered the quetions. I've been banking with WellsFargo for a long time but it's time to find a new bank that doesn't offensively intrude on my finances and create unnecessary problems to these othewise simple transactions.

Hate this bank but this branch is nice. At least it's open most days of the week like a regular…read morebank should be, unlike the hardly ever open branch downtown. Drive through is usually quick here and the tellers always seem pleasant. If I have to make a monthly loan payment, this is where I might stop.

The mid penn bank is extremely difficult to get in contact with. Not only that but the app is one…read moreof the worst banking apps I've ever seen/had to use. I wish I could dis enroll from the bank now but I have to wait until a certain time period. The app/website won't actually allow me to add my card, make payments or do any internal or external transfers.

A great "hometown" local bank with friendly, local service - was here today and as bank's go, I…read morecan't complain.

This downtown branch with parking for patrons located in the rear of the building is a pleasure to…read moredo business with, whenever I am visiting from the New England region. The staffing and energy levels here are very welcomed compared to my experiences with Bank of America in the Northeast region. Keep up the good work.

I have been with M & T bank for years, Actually starting with Homestead Savings and Loan. In the…read morelast 5 or so years I have noticed that they have little respect for customer service. Their tellers are poorly trained as well as the branch managers. Recently they have refused to cash a money order which could be used as cash in any other business, or to deposit kit as cash into my checking account. I was forced to go to the bank that issued the money order to get it cashed. More recently I transferred money from savings to checking at the Lingelstown Branch. I even said to the teller, "This will be available today, right?" She assured me it would. My wife and I then went grocery shopping at Aldie's off 322. When it was time to pay with my debit card it was declined. I left my wife who is a recovering stroke victim and went to the Derry St. M & T. The teller told me there was nothing they could do that I had to go to the Lingelstown Branch. I told her that I had my stroke victim wife sitting with a grocery cart and insisted that she do something she took ten minutes talking to the manager and then came back to tell me again there was nothing they could do. I had to drive back and pick up my wife, take her home, drive to Lingelstown where I angrily, loudly with profanity, demanded they fix the problem. After they took at least five minutes to figure out how to fix there mistake I had to drive back to the grocery store get the groceries and then drive home. THREE HOURS OF MY DAY WASTED BECAUSE OF THEIR INCOMPETENCE. The next day I received a notice that M & T no longer wanted my business because of MY unprofessional behavior. I would not recommend M & T to my very worst enemy!!

I've always had good experiences, and only one awkward interaction because I am a CFP and was asked…read moreif I wanted to talk with a financial advisor.

After 13+ years and three separate but equally frustrating issues with Member's 1st, I am DEEPLY…read moreregretting our time with y'all. I have spent no less than 14 HOURS trying to resolve what appear to be some VERY SIMPLE issues. And instead of someone taking ANY accountability and following up with me when they say they will, I am forced into a vicious cycle of starting over at the Customer Service level, having to explain some very complicated scenarios over and over and over again, only to have things escalate as far as the next supervisor who "notifies the e-commerce or IT department" and will "get back with me in 24-48 hours." This has been going on for a solid two YEARS. And, has the ability to effect both our finances and our credit. When I ask, in the moment, to just please transfer me to someone in IT, I've been flat out refuse, despite the fact that one of the issues has been ongoing for more than two years and our records should indicate the HOURS I've spent trying to rectify a situation that Members 1st doesn't seem to give a hootenanny about. I literally sat in one of your branches with Niki Zink, for THREE HOURS last month, trying to get things resolved. And left there with the same "waiting to hear back from our e-commerce/IT department," and "I'll call you in the next day or two." AND NEVER HEARD BACK FROM HER. I called the number on "Niki's" business card, two days ago. When the automated system asked if I had an extension for the person I wanted reach I said yes. Then, the automated system asks me for the name of the person I want to reach. Me, "Niki Zink." System: We have three people your search could match. Are you looking for ____________. Me: No System: Are you looking for _____________. Me: No. System: Are you looking for _____________. Me (screaming in my head: I HAVE AN EXTENSION!!!) Me to the system: No System: TRANSFERS ME BACK TO THE SAME CUSTOMER SERVICE DEPARTMENT WHO CANNOT HELP ME. I'm now forced YET AGAIN, to explain the EXTREMELY CONVOLUTED situations to a CS rep who PREDICTABLY CANNOT HELP. Who then transfers me to a Supervisor, who I AGAIN HAVE TO EXPLAIN A VERY CONVOLUTED scenario to, WHO ALSO CANNOT HELP ME. Who then tries to find "Niki Zink" in your system AND CAN'T because she is in their system as NICOLE. ‍‍‍‍‍ But her business card says Niki. But, I mean, WHY BOTHER PUTTING THINGS ON A BUSINESS CARD - like the name your company uses to locate you, OR YOUR EXTENSION when your automated systems ask if you have an extension AND THEN NEVER GIVE YOU THE OPTION TO INPUT SAID EXTENSION? You people are utterly ridiculous. So now, the Supervisor "finds" Niki, but not really, because she is gone for the day. But sends a messsge to the Branch Manager, Jimmy. Who is supposed to be free after 1PM. Jimmy calls and leaves me a message at 4:54PM saying that he will talk to Niki tomorrow (yesterday) and will find out where she's at with my inquiries, and one of them will get back to me. News flash: I know EXACTLY where Niki is (or isn't) with my inquiries. I heard nothing from Jimmy or Niki yesterday. I received a phone call this morning from Niki, clearly needing a refresher on the issues at hand. And guess what? She is "still waiting to hear from the e-commerce/IT department, from our conversation 3+ WEEKS ago! Shocker, I know. Two best parts: 1. One of the major issues that has caused such a TREMENDOUS problem is that Member's 1st ILLEGALLY granted me access, on my e-commerce login, to a Visa Card THAT DID NOT BELONG TO ME. AND, AFTER DISCOVERING THE PROBLEM, THEY NEVER REMOVED THAT ACCESS. FOR TWO YEARS. It wasn't until the Visa Account was closed that my access to it was also removed. Niki told me on the phone today, that it is a glitch in their system they are aware of. Um. WHAT? So, you're aware that the glitch exists - and have been for TWO YEARS. But, your customers' confidentiality and privacy just isn't too high on your priority list? Oh. Okay. 2. Me: Just so you know, I wasn't trying to circumvent you, when I called on Wednesday. (I went on to explain the stupidity of your automated maze.) Her: Oh. Yeah. I've had other customers complain about that. I shouldn't even be in their system as Nicole. My real name is Elizabeth. I just go by Niki. What the actual Member's 1st?!?!? HOW is this nightmare of a credit union "Harrisburg's Best?!?" Harrisburg! Raise. Your. Standards!! I'm writing up a very detailed report and sending it to the NCUA, the Attorney General's Office and the BBB, for good measure. In the time I've wasted trying to resolve your ILLEGAL ACTIVITY FOR YOU. I could have opened all EIGHT of our accounts elsewhere.