The hairdresser was late for my appointment. Therefore, she had less than the allotted time to style my short hair. Needless to say, it is a very choppy job. I just wanted a cut, but she insisted she needed to wash my hair after she styled it. Of course I was charged extra $$$ which I was not expecting. She should have mentioned there was a charge, as I had gone in there with clean hair already. When I got home and checked my receipt, there was an extra $3. charge for some "Green" fund that Chatters has to recycle the mere pittance of hair that was taken off my head. I felt like I was rushed in and out of there like they were herding cattle. If I wanted that type of experience, I would have gone to a place that charges 1/3 of what Chatters does. I got worse treatment at Chatters than I would have, had I done that. Truly disappointing and I will not be going back. My biggest regret is that I didn't check the reviews on yelp before I went. And the little girl who answered my initial phone call was rude, as well. Lovely experience. Just lovely. (Chatters Kelowna). read more

Zoe the incredible colour technician just spent 3 hours doing my hair colour and it couldn't be more perfect!!! Three colours blended so perfectly that if you looked at my hair you would never know that this was not my natural colour, instead of the grey hair that was coming in way too fast for my liking. Zoe works at the Orchard Park Chatters in Kelowna and I will go to her from now on for the rest of my life, the colour is that perfect. She was so nice and fun and kept me entertained for the entire 3 hours I was there. I am a man, so much harder to please, and I couldn't be more happy, she took the time to listen to what I wanted, selected the perfect shades of colour and then applied it with the pain-staking perfection of a true artist! Thank you Zoe. It doesn't get any better, thanks Kurt! read more

I had a terrible experience. I went to get my hair toned just the bottom half of it. I was there for about 45 mins. She told me I wouldn't have time to colour it so we stuck to a toner. When I was done she ended up dying all my hair brown and none was blonde like requested. It had awkward purple and orange and brown colours mixed in, it looked so awful. I went to pay and they charged me $124 dollars. I couldnt believe it. When I asked why a toner was so much she said it was charged as a colouring which is not what I wanted and if I wanted a colour I would have gone somewhere that would have done a better job, and I would have gladly paid that amount. Three days later my hair looks worse than when I went in it is orange and brown. read more

I have tried 2 different hair dressers here in the last 6 mths and have been seriously disappointed each time. The first didn't listen to a thing I said and while giving me a horrible hair cut, did nothing but talk the entire time. After waiting 4+ mths for my hair to grow out, I tried another 'stylist'. I explained that I'm growing my color out because I don't want the maintenance anymore and that I wanted to do a "color camo" instead of demi permanent. I explained numerous times that my hair absorbs Everything and to please be careful. Not only was the color match horrible (it was way too dark), I have washed my hair almost daily for the last two weeks and can't get rid of the color. I've had color camo done before and it washes out fully in a few weeks. I now have "roots" coming through that I'll now have to have colored again ... EXACTLY what I didn't want. I've spent a year growing out my color and now she's put me right back to where I was, dealing w roots again and having to maintain my color ... I can't explain how furious I am. I've tried other Chatters stores in BC and never had a problem .. the Kelowna store is extremely unreliable. read more

Once again chatters disappoints there were so many mistakes made that I will make it point form to keep it simple ( I have extensions) -she taped a few of my extensions together to the opposite side end result- compromised my expensive product and leaving me with a small hairless patch from being tugged - she did not remove the tape from the previous move up which results in my next point - there was so much left over glue/ wax in my hair when she moved Them up that it actually made its way into my extensions over time and ruined them more -I went back because 2 needed to be moved up and they fell out the very next day ( that's 30$) - so I decided to go to my hair dresser ( a professional) in Vancouver .... SHE SPENT 6 HOURS on my hair ( of what was supposed to be an 1&1/2 hour -2 hour appointment getting the percentage of glue/ wax out of my hair tugging and pulling extremely painful ripping out my hair with chunks of glue still in it. in the end if you want something done right go to a professional who is certified I will never return. read more

hairstylist's are awesome and do a great job. Have always walked away with a great haircut... however the receptionists at the desk need to learn how to be a bit more friendly. Nothing like feeling like an inconvenience when you phone to make an appointment - completely rude when they have to ask you questions and then when you show up for your appointment it's like pulling teeth to get a smile out of them or even have them look at you when they curtly say hello. Then as I'm leaving getting sneered at, still no smile and my hairstylist said i would be getting a free shampoo which i was excited about... the sneering young lady at the desk definitely didn't give me one and didn't say anything about. I like to think I'm a pretty nice person and like to treat people with respect... If it wasn't for the hairstylist i wouldn't be coming back! read more

Have gone for eyebrows and it's always been a pleasant appointment with a great end result. However I had my hair cut as well this time. I specifically instructed that I wanted a MINIMAL trim of about a cm and some thinning. She showed me the first length of hair she cut and it was good. However once the cut was nearly finished and I got to look up into the mirror I had almost 3 inches taken off. I went in with hair that fell to under my chest. I left the salon with shoulder length hair. Is this a minimal trim? No. Very disappointed and upset. I've been growing my hair out for over a year and now have to start all over. Will NOT be returning. read more

This review is for Chatters at Orchard Park Mall in Kelowna. I came in for a basic trim (blunt all-around bob). The hairdresser gave me a very uneven trim. Some strands were about an inch longer than others, and the length difference was visible especially from the front. I pointed this out to the hairdresser, and she insisted that it was just an illusion. I then showed her how uneven the cut was by comparing the strands. Instead of correcting the uneven trim, she laughed and remarked that "noone will notice." Upon leaving, I expressed my frustration to the front desk lady, who did not bother to apologize or to have the trim corrected. A very unprofessional salon. I will not return. Would NOT recommend this salon. read more

I love chatters, no matter what city you're in they give you a great cut along with AMAZING color, and the fact that I can't stop touching my hair after because it's so soft and nourished makes me come back for more! read more

Honestly, my hair was so long and it was long over due for a haircut.. I came in excited and left disappointed! I've been here once before and absolutely loved my hair style, but this time is was a nightmare.. I wanted a long a-line hair style, showed a picture, explained what i'd like and what not. She still ended up ruining my hair :(. The hair stylist was quiet half the time while cutting/trimming up my hair, I felt even that she did not understand what I was asking, and honestly is was just so awkward sitting in that chair.. After she was done styling my hair (straightening) I noticed that she didn't even trim or touch up the front (bangs) of my hair.. The split ends were still there not to mention when I got home and re-straightened my hair I noticed the hideous cut and angle. I've thought about calling in to get it fixed, but scared at the same time for it to become worse by going in. So please make sure your customers get what they want when they come to you for such a major change. Hair is everything. read more