Since their new digital banking experience was installed, the Plaid connections to access banking…read moretransactions has not been working. I logged a service request, three now, and all still have a status of new. It's been nearly a month with no response, so it appears they don't care about their members and I will need to find a new credit union. I worked in systems change management for 15 years. Whoever led this change should be fired.

Kimberly was very helpful in setting up our new accounts. She provided us with answers to all of…read moreour questions and explained things that we were unaware we didn't know.

Love location~ Very friendly helpful and knowledgeable~…read moreQuick service I got in and out on a Friday at noon.

This is my go-to location when I need to be sure stuff is handled correctly…read more Jazmine is AMAZING. Banking is serious business and when I come here I know things will be handled correctly and efficiently.

They are very professional. Very cordial and customer friendly. It's a pleasure to walk into the…read morebank on Bell.

They have changed names so many times... but always great service!read more

Branch staff are great and very helpful as is the call center, they are patient and walk you…read morethrough processes if needed. Fry 's has been putting a pending transaction and then deducting the final cost of their app/pickup orders, the two this happened the call center agents will release the additional pending hold to be able to use funds in the account, A rep told me that the call center gets real time updates unlike the branches... which I understand because I worked for a large company sending communications to administrative staff down the rep level. Been with Desert Financial in some kind of way for over 18 years, I will never bank with big banks like Chase, BofA,etc . Where they charge ridiculous fees just to have an account. Desert Financial will reimburse any ATM fees when needed to withdraw cash from credit unions ATMs at the start of new billing cycle. A branch rep told that every February they give every account a "thank you" credit, I think based on how often you used your account or average balance, not sure just remember back in February I got around $20 credit. I recommend this Bank, Charles Schwab or USSA, if you are qualified family member. And little special touch they have big variety of card designs... ASU, Cardinals and desert pictures. Not all banks have that many.

I typically go in this location to get 5-10 in Cash to fill my 5gallon water jugs outside. Waiting…read morein line to get a few physical dollars to use I was told she would be right with me. She then decided to go in the back room check her phone. Dabble on the computer then log out and go on break with 4 people in line. She looked me in the eyes and lied to me. Honestly felt racist. The audacity of a teller is absolutely crazy but when the overweight white female manager came out and started to argue with me about needing to sign something for a deposit I knew it was a power trip. (I've never once had to sign to deposit cash)

Every time I go to this banks drive-through ATM, I clean it!!!…read moreYou would think they would keep this ATM clean at least three times a day during business hours being that they seemed to be closed alot

I have been banking with USBank for many years. They are wonderful in all ways. Thanks US for…read moretaking care of me!

CUW is not making payments to my CITI card account. It…read moreshows payment but CITI card has not received one. I tried to check the address for payment but cannot check it on my account. As a result i'm being penalized with late charges .

We have been members of CUW for more than nine years. We have taken advantage of many products they…read moreoffer and have experienced superior customer service! Everyone at this branch is extremely professional, knowledgeable, and always eager to assist us with any questions, challenges, and financial guidance we need to make important decisions. Thank you, CUW for being in our corner.

I had a last minute deadline for my IRA....and chase bank...once again worked as a team and made it…read morehappen

Horrible Customer Service. I had a CASHIERS CHECK for 30k and they put a 7 business day hold on it…read moreand would not authorize release even after verification with the issuing bank. I have been with them for over 30years! I am canceling my account and moving on. They are horrible. Gave me the run around, said a manager would call me and I never received a call.

I've been a customer for 12 years and my husband's been a customer of a Bank of America for 20…read moreyears, but I did have an incident with a lady to get some certified things done. She didn't like me and she didn't wanna help me so therefore I didn't get the service. I was recommended that I was free to people that were been customers for a very long time. If you belong to Bank of America they do notaries. This lady chose not to give me service. She needs to be fired And let go. Customer service is number one thing that you do inside the bank when you have one bad person that refuses service to someone and judges that someone no matter who they are that employee needs to be let go.

I've been a Bank of America customer "for decades" and the Sun City West branch has always been…read moreabsolutely great! NEVER had a problem and usually any service with the tellers has been quick and efficient. They don't make mistakes (at least not for me in the years i have dealt with them). I heartily recommend this branch for great customer service.