Went thru the drive up was told I had to come inside to cash a check. Went inside and there was…read more10 people in line and only two people working those areas. Thanks for taking my whole lunch hour to get a check cashed. Great customer service not!!!!!!!!

It's pretty hard for me to give any financial institution a 5 star rating, but I've been to enough…read moreand handled enough financial matters that I know that Busey is probably the best around. I've researched mortgage prices for myself and others numerous times and Busey has, without exception, been the cheapest place in town for the last 10+ years. If you need a home loan I'm not aware of a better option. I've also held several personal and business accounts at Busey and while I have had problems now and then I know from experience that Busey is more forgiving in most issues than other banks.

Everything goes well. It's always a good experience working with them. I actually use the one on…read moreUniversity in Urbana.

I'd give a 1/2 star but it's not an option!! 4 years of…read moremisery! this institution must be where kindergarten students go to learn banking! it's been issue after issue with them! latest is them not reporting my HELOC payed off, when it had been! now this issue is causing delays and extra work for me to secure my new loan! and for the record! my wife and I have credit ratings well into the 800's

We refinanced our mortgage with Joy Chapman at INB and we were amazed at how painless she made this…read morecomplex process for us. Joy is a knowledgeable professional and easy to work with - she worked hard to help us find an amazing rate and make the refinance process easy. We are very appreciative for Joy's expert guidance and knowledge of the mortgage industry, her attention to detail in helping us gather all of the necessary documentation, and her efforts to make everything as convenient as possible for us. We highly recommend Joy Chapman and INB to anyone in need of mortgage services.

From the owner: At INB, we are more than finances – more than a loan calculator or a credit card. Our goal is to…read moreassure our community is strong and that each of our customers lives a financially sound life. To do that, we offer mortgage loans, checking accounts, savings accounts, and even tax services and wealth planning. We even provide custom solutions to businesses and municipalities through our Treasury Services team. We're even home to the largest remittance center in downstate Illinois. We are stability, peace of mind, and commitment. At INB, we are a community.