Outstanding and quick professional service. My family has…read moreused them for years and I switched this year. I am extremely satisfied and will return next year for my taxes. They have a great drop off service and was so convenient and Reasonable!

excellent agent, helpful, plain english explanations. Audrey was responsive, well informed and did…read morenot try to upsell me or offer products I don't need.

Christine is excellent to work with very knowledgeable and pleasant we have been working with her…read morefor a couple years now

After my accident Scott was with me all the way. He's not your average agent. Best agent ever.read more

I have been a customer for many years. Great customer service and I would recommend them to my…read morefamily and friends. Always answer all of my questions and just recently helped a great deal with a claim. I feel like I am in Good Hands.

impossible to reach anyone there. the insurance agents do not return calls. the phone service agent…read moreis clueless and can't even locate a policy. been with them for 30+ years. i think it's time for a change!

Just needed a simple service, and the staff who greeted me was very nice. The agent who helped me,…read morenot so much. Once this employee realized I was not a member, his entire demeanor changed and he was condescending and short when answering my questions, and eventually went so far as to make a rude remark about me to another employee in my hearing.

Kurt is very knowledgeable and helpful. Stands behind his work. Referrals are appreciated. Can't go…read morewrong having his services.

I can't recommend Jon Hodge highly enough.He has always been straight with me with no double speak…read more His knowledge of the financial world has helped understand the ups and downs of the stock market, and he has explained and has taken time when we met, and I never felt my appointments were rushed or I was under pressure during our appointments to cut them short or invest in stocks. More importantly, his guidance has been great in helping me to understand how to manage my money and achieve my financial goals. He has reached out to me many times to talk about my investments. It's always clear to me he genuinely cares about his clients' well-being.I am a small investor and he has always treated me in a first class way. I also want to mention his assistant, Jan. She's always been incredibly nice and reliable, making my interactions with her very positive.

Professional in appearance and performance. Friendly and considerate staff. Quite thorough in…read moreanalysis of proper investment strategies for our family. We have been associated with several investment businesses in the past and are most comfortable with this firm. Have recommended Jonathon and his firm to others.

I went to this branch 15 minutes before it closes. The person in the counter introduced me to Steve…read moreto help me out. I was seated in his cubicle and he made sure all my requests were answered. Steve was very helpful and efficient throughout the process. I was in and out under 15 minutes with all my work completed. Mr. Stevan Schmidt these 5stars are for you! Appreciate your incredible help. They follow the covid policies, masks and social distancing enforced. I have had the best service and I highly recommend you bank with Chase.

As a Xennial (a gen-x/millennial cusper) I grew up with that analog life (yes, I've used a rotary…read morephone, taped my favorite songs off the radio, and didn't have a cell phone until I went away to college) but as an adult, I'm all about that tech. So basically, I don't go to the bank anymore. Unless it's to take care of some business or hit an ATM because I really need cash (which is extremely rare). I deposit all my checks through the app, transfer money through an app, pay my bills through an app. My mom, on the other hand? Not so much. She still likes to do everything the old school way. And that's fine! Until she broke her arm, couldn't drive, and needed my help with errands. "I need to go to the bank. I guess I could walk there...." "No, mom. I'll take you." So that's how we ended up at this Chase branch today, in the drive thru. Back in my teen years, I regularly hit the drive thru and stuck my Gap paychecks into the vacuum sealed tubes to make my meager deposits, but it has been a long time since those days and I was intimated. Yes, my mom had to talk me through the process. And WOAH! It was kind fun? (HEY! we're in a pandemic, I don't get out much anymore). They have video now so you can see your clerk in real time and say hello. Wild! It was a super smooth process and very efficient. Friendly clerks and easy access via the side road off Michigan Ave and Canton Center. It's good to know if the entire online banking system ever crashes or I choose to go luddite I have an easy option via those magical tubes.

What a wonderful experience! I walked in a disorganized mess with no direction, and walked out with…read morea plan and faith that my small business is in good hands! Thank you so much to Kim who helped me today, I can't wait to come back for another appointment to get my taxes under control. Absolutely recommend to other small businesses having trouble filing!

I kept my appointment on 5-4-21 at this Belleville office. The agent Julia. Julia was not helpful…read moreto me at all. I asked her a question that she could very well have answered or at least given me some direction. She was unwilling and told me the last tax preparer (named "Mickie) has put certain things on my 2019 return. When I asked Julia a question regarding that return, her nasty remark was "well I'm not Mickie". Needless to say I asked Julia for my papers and left. I will never go to this location or recommend it to anyone.