I started my day by waking a leisurely 10am, turned to my partner, and asking what she'd like to do today. She chose to visit the chelsea sugar cafe, as we'd never been.
Upon arriving at the front desk we were met with the absence of any staff whatsoever. After waiting for a full 5 minutes we were finally met with a member of staff, who quite frankly had a condescending and rude manner. At 11:45am we were seated and forced to sit in the sun, and peruse the menue, after being told it was the only available table, even though there were plenty of other options. A waiter finally made their way to ask us what we'd like at 12:05 am a full 20 minutes later. At 12:15 a second waiter approaches the table and explains how half of the menu is unavailable due to their equipment malfunctioning, we decided to leave at this time and were almost charged for the food that we didn't even receive at all.
I DO NOT appreciate having to wait absurd amounts of time for poor customer service and no food. This was by far one of the worst cafe experiences I have ever had. I suggest that the management take a step back and review their customer service methods! Neither my partner of I will be returning.
I visited the factory in the Hope's for something sweet, but what I got was a very sour experience.
I gave it a one star rating, but I dont think it deserves a star at all. read more