I'm pretty sure I was overcharged. My house is small, two bedrooms, one bath, and I was charged…read more$200 to get the carpets cleaned. Afterwards I asked around and everyone acted like I was crazy for paying that. Maybe it's because I'm a woman, they felt like it would be okay to overcharge me. I would recommend having your boyfriend or close friend that's a guy to be there when they show up. They did a good job though.

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I reached out to ServPro because of a previous employee that was always friendly. All we needed was…read morefor a deep clean of our gyms carpet. Carl was not available and moved to another area so I trusted that the (equally friendly) Rachelle could help us out. She came out and quickly made an assessment while measuring the square footage. The quote was fair and we decided on a date. Quincy came out with his cohort on the day of the cleaning and did not have the proper information or equipment to get started. I asked to reschedule because I was too busy to have them figure out getting a hose long enough to reach the entire gym. The communication with Rachelle revealed that they were to purchase a hose from the local Lowe's to do the job that day. I was happy that they were working it out. The job was done but the next morning there was the WORST STENCH of rotten eggs I have ever smelled. Apparently while in his haste, Quincy sprayed too much water on a high setting leaving water to sit overnight that cause the stink. I believe his mind (because also he spoke of it) was on getting overtime when he would be sent to Houston to help with the flooding there. He was directed to come back out to rectify the situation but just wanted to deodorize the carpet. I put my foot down and had the him and his new crew member redo the entirety of the job. It was also discovered that they had taken our "caution wet" sign the day before but I was able to get it back from their van without incident. They left and the smell was gone and so were some of the stains that didn't come out on the first attempt. I had to ask 4 times for a bill to be sent to my email. When it finally was delivered to my inbox, it was almost $300 higher than the original quote. It took a couple of days to get an invoice that reflected close enough to original quote. 4 stars for rectifying the issues. Without I would have given the company a 2 star review.

Danny and Jose were here promptly and got started on the dryout. They were both so kind and…read moreprofessional. I am totally impressed and satisfied with the quality of the work they did.

The only positive thing I can say about this business is that they showed up quickly the day (a…read moreSunday in April) my aerobic system clogged and a running toilet ruined my wood floors. The water was on the floor for 3 hours or less. After that first day, they brought tons of equipment and a trailer mounted generator, much of which was never plugged in. From Monday-Thursday, they worked approximately 5 hours, drilling holes, cutting small areas of Sheetrock out, etc. On Friday, they removed the demo-ed bathroom vanity, baseboards in master bath and bedroom and determined no damage behind the walls. My rugs were soaked, they took them with them to "clean and dry". Fast forward to October 9, and I get a phone call from them saying I owed them for the work. I've never filed a homeowners claim before and I thought my insurance company paid them, as they had me call them and they reviewed the bill. I told the lady I didn't know they hadn't been paid and that they'd ruined my rugs. (I had requested them returned back on May 16 and I received them on June 20 (there was a "storage" fee involved mind you) When I received the rugs back they absolutely reeked of wet dog smell. We discarded the rugs, chalking it up as a loss. I requested from Miranda in the Tyler office an itemized statement. Me y thing I know, a lady named Patricia Martinez with a Delaware. Number called me, got Miranda on the phone and proceeded to berate me. She said I talked to your adjuster and you've had OUR MONEY for a month. All a lie, I received the payment months ago and she never spoke to my adjuster. She said "you've spent our money haven't you? You don't have it do you?" Miranda, call our attorney to file a lien. I said m'am, I've never received a statement (if she'd taken the time to quit being a bulldog and look back at the email chain, she would see that my name/email is not on it) and you're not dealing with a kid here so threats are not going to intimidate me. I'm not trying to get out of paying you, I just want to see an itemized statement so I know what I'm paying for! She said "Miranda, file the lien!" And hung up on me. This was totally and utterly unprofessional and frankly, makes me wonder what they're trying to hide. If you received a bill for $16,000+, would you blindly pay it with no itemization? I plan to file a complaint with the BBB and also contact Serv Pro's corporate office. This was so uncalled for.