I visited this chemist today with my mum and between us were about to buy at least $150 of items plus prescription medicine
Whilst waiting in line my mum accidentally dropped a jar of vitamins on the floor , my mum apologised for dropping them and the store personal proceeded to sweep the item and discard it. Once getting to the counter mum was charged for this accidental breakage and In a rude unprofessional manner making a seen in front of other customers. In a supermarket or Anywhere else they honour the accidental breakage but we were told they are a pharmacy not a supermarket . No warning signs anywhere about accidental breakage would need to be purchased anywhere or could not provide a store policy written for this. Manufacturer reps and insurance covers these incidental happenings but not at chemist warehouse!!!! After having a second look at the shelving be ware of taking a toddler into these stores as it appears the glass items are placed strategically low. I was a regular customer but after today I am committed to sharing my bad service and store experience and warn as many others as I possibly can!!! Very disappointed to say the least ! read more