Paid for a tile bond in July there was some confusion about where the title was coming from…read more.. hired The Bond Girls to do the job, I was able to get a tag but 4 months later I've yet to receive a title, August 13th the State of GA sent a letter stating they needed a "certified title record for Ohio" they stated that the print off they sent to The State has been sufficient for previous titles, however this time a certified one was needed all this time they knew exactly what was needed, I even called the state to confirm what was needed they are just now requesting the certified copy the week of 10/13 two months later after they were told what exactly what was needed Kayla over there said she had to mail the request....... I just ordered one online now I know this office full of women couldn't figure that out faster than 2 months post certified title request letter.... I'm disappointed and saddened by the lack of effort and this office cutting corners on my title I know I have my tag but I'm unable to sell the vehicle until I received my title they have held up this process for over 4 months this is unacceptable I don't see the value in this business at all!!! You've wasted my time, and money and I'm unable to sell this car,,,, their 13 years of expertise down the drain..... once again the print out you sent it wasn't an official copy so they returned it and asked for a certified title the Bond girls are overlooking the fact it too an additional two months to put their heads together to order the certified title history yes the state of Georgia decides the title but they told your company what was required on 8/13 it's October 16th and a certified copy was just requested this week!!!!

Faster than what I thought. Great staff and very helpful. assume teamwork!…read morehighly recommended. thank you!!!

I have been coming here for over 15 years and almost always walk out so impressed. The staff are…read morepolite and want to help. So glad I have this option. This is a government office at its best. Wish Dekakb police office could be half as polite.

I am very disappointed with how DeKalb County's Property Tax/Tax Commissioner's Office handled a…read morelegitimate penalty dispute following a property-tax appeal. This was not a situation where we ignored a known bill or knowingly allowed taxes to become delinquent. The original post-appeal adjusted bill was never received. The first notice we actually received was a Late Notice on 8/12/2026, and by then penalties and fees had already been added with an 8/17/2026 payment deadline. We had checked the online property account, but the adjusted bill was not displayed in the normal Tax Bills/property summary section where a taxpayer would reasonably look for a tax bill. I was later shown that adjusted bills could be found by going into a separate "Make a Payment" function. There were no instructions on the bills or notices telling taxpayers to look there. We also make our property tax payments in person, so there was no reason we would know to search for an unreceived bill inside an online payment function. From a taxpayer's perspective, there was no reasonable way to know that an adjusted bill we never received had been issued, that it would not appear in the normal Tax Bills section, and that we were instead expected to discover it through "Make a Payment" with no instruction directing us there. The County's position was that, because an appeal had been filed, the taxpayer was responsible for following the process "A to Z," including locating the adjusted bill and following up with the office. If taxpayers are expected to take specific steps after an appeal, those steps should be clearly documented and communicated before penalties are imposed. "Follow the process A to Z" is not meaningful guidance unless taxpayers are actually told what that requires. I repeatedly asked the office for four basic things in writing: documentation supporting the mailing/postmark date, the statute governing the supplemental-bill deadline, the authority for the penalty assessed, and an exact itemization of the penalties and fees. Those questions were never fully answered. I eventually spoke directly with Christy A. Huiel, Director of Property Tax. She showed me an internal screenshot containing a "Print Date" and stated that, internally, those dates represented when the bills were printed and mailed. However, a print date is not proof of the actual postmark date, and no separate postmark or mailing documentation was provided to me. I also repeatedly asked for the specific Georgia statute governing the supplemental-bill process, deadline, and penalty. I was told that the Director could not provide the statute because she is not an attorney and that I would need to research it myself or have an attorney contact the County's attorney. That response was especially concerning. I was not asking for legal advice. I was asking the office administering and enforcing the property-tax process to identify the statutory authority it was relying on. A taxpayer should not have to hire an attorney simply to learn which law a government office says it is enforcing. After months of emails, follow-ups, escalation, and review by the Tax Commissioner, the refund was denied. Even after I specifically asked multiple times for the four outstanding questions to be addressed in writing, the final response simply stated that the penalty would not be waived and did not substantively answer them. My position remains straightforward: we did not refuse to pay taxes, ignore a known bill, or knowingly miss a deadline. The original adjusted bill was never received, it was not displayed in the normal online tax-bill section we checked, there were no instructions telling us to locate it through "Make a Payment," and once we actually received notice of the balance, we addressed it. For a taxpayer-funded public office, I expected clear notice, accessible billing information, consistent explanations, documentation supporting the penalty, and a transparent written explanation of the basis for the decision.

Ok, so it's rare that I would take the time to even rate a DMV/tag office location, but man! I was…read moreso impressed by my experience that I needed to show them some love. The service here is top notch and very friendly. Even the security officers at the front of the building are super helpful. My husband and I had to come and get an extension on our car registration. It was around 9:30am on a Thursday and thankfully, there was no wait. As soon as we went to the window, the employee greeted us with a sweet, pleasant smile. After she understood the reason for our visit, she quickly took care of our request with no hesitation. So pleasant! Got in and out in less than 10 mins! I will definitely come back to this location for all my car related needs moving forward.

Unbelievable, a one-time tax that is imposed on the fair market value of the vehicle called the…read moretitle Ad Valorem Tax fee ("TAVT"). Have to pay this on cars bought and leased in another state when moving to Georgia. Who has over $1,500 just laying around (that must be paid within 30 days of moving to the state (or you pay a huge penalty)???? And on a lease? We don't even own that car. Still have to pay Ad Valorem Tax. Wow. You cannot even claim on taxes either. Several websites claim new Georgia residents can pay 50% in first 30 days, and remainder within 12 months. I guess that is false. Because the awful woman that helped us at this DMV has an attitude and treated us like garbage for questioning that 50/50. Also, never met a more rude and condescending clerk than Iman Bass.

Bad service bad support no help at all. told me 10 days been 36 days still no title, as bad as it…read morecan be.want to keep money for no service.

Never thought I'd write a review for a the DMV (our county tag office, to be more precise)…read more I went last month to get registration after moving here from out of state. The people working there were upbeat and genuinely wanted to help. It was incredibly refreshing. This glowing review comes after waiting in line for 2.5 hours followed by spending another hour on the inside due to needing to troubleshoot some things with my insurance. This review also comes after a visit earlier in the year where I wasn't able to get done what I needed to, but where I was treated excellently. They didn't mind answering my basic questions and gave me a clear description of what I needed to do. This place is making our government look really good! Thank you for being open and putting yourself at risk with COVID, so that we can do what we need to do. I appreciate you!

I am very disappointed with how DeKalb County's Property Tax/Tax Commissioner's Office handled a…read morelegitimate penalty dispute following a property-tax appeal. This was not a situation where we ignored a known bill or knowingly allowed taxes to become delinquent. The original post-appeal adjusted bill was never received. The first notice we actually received was a Late Notice on 8/12/2026, and by then penalties and fees had already been added with an 8/17/2026 payment deadline. We had checked the online property account, but the adjusted bill was not displayed in the normal Tax Bills/property summary section where a taxpayer would reasonably look for a tax bill. I was later shown that adjusted bills could be found by going into a separate "Make a Payment" function. There were no instructions on the bills or notices telling taxpayers to look there. We also make our property tax payments in person, so there was no reason we would know to search for an unreceived bill inside an online payment function. From a taxpayer's perspective, there was no reasonable way to know that an adjusted bill we never received had been issued, that it would not appear in the normal Tax Bills section, and that we were instead expected to discover it through "Make a Payment" with no instruction directing us there. The County's position was that, because an appeal had been filed, the taxpayer was responsible for following the process "A to Z," including locating the adjusted bill and following up with the office. If taxpayers are expected to take specific steps after an appeal, those steps should be clearly documented and communicated before penalties are imposed. "Follow the process A to Z" is not meaningful guidance unless taxpayers are actually told what that requires. I repeatedly asked the office for four basic things in writing: documentation supporting the mailing/postmark date, the statute governing the supplemental-bill deadline, the authority for the penalty assessed, and an exact itemization of the penalties and fees. Those questions were never fully answered. I eventually spoke directly with Christy A. Huiel, Director of Property Tax. She showed me an internal screenshot containing a "Print Date" and stated that, internally, those dates represented when the bills were printed and mailed. However, a print date is not proof of the actual postmark date, and no separate postmark or mailing documentation was provided to me. I also repeatedly asked for the specific Georgia statute governing the supplemental-bill process, deadline, and penalty. I was told that the Director could not provide the statute because she is not an attorney and that I would need to research it myself or have an attorney contact the County's attorney. That response was especially concerning. I was not asking for legal advice. I was asking the office administering and enforcing the property-tax process to identify the statutory authority it was relying on. A taxpayer should not have to hire an attorney simply to learn which law a government office says it is enforcing. After months of emails, follow-ups, escalation, and review by the Tax Commissioner, the refund was denied. Even after I specifically asked multiple times for the four outstanding questions to be addressed in writing, the final response simply stated that the penalty would not be waived and did not substantively answer them. My position remains straightforward: we did not refuse to pay taxes, ignore a known bill, or knowingly miss a deadline. The original adjusted bill was never received, it was not displayed in the normal online tax-bill section we checked, there were no instructions telling us to locate it through "Make a Payment," and once we actually received notice of the balance, we addressed it. For a taxpayer-funded public office, I expected clear notice, accessible billing information, consistent explanations, documentation supporting the penalty, and a transparent written explanation of the basis for the decision.

I was in and out fairly quickly. Window 7 I think her name was Lakia she was very helpful, patient…read moreand informative when it came to me asking about tag personalization for my son's car.

The best DMV experience I had so far. The process to get your tag or a business license was fairly…read moresimple and the wait is never too long. The folks here are super friendly, helpful and efficient. I was in and out quickly. Saved me a trip to Atlanta. I am thankful for the service they offer to Henry County. The McDonough Tag Office is in McDonough, GA and provides all of these services like Vehicle Registration, Vehicle Titles, License Plates at this office. McDonough Tag Office is located at 140 Henry Parkway, McDonough, GA 30253 and their phone numbers are 770-954-2470 or 770-288-8180. Their open hours are Mondays 8:00 AM - 7:00 PM; Tuesday thru Friday 8:00 AM - 5:00 PM; and they are closed on Saturdays and Sundays. They are also closed all federal and state holidays. Some offices are closed the day before and the day after a holiday; call ahead to find out. National holidays include New Year's Day, Martin Luther King Jr. Day, Inauguration Day, Presidents Day, Memorial Day, July Fourth / Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and Christmas Day. You may be able to make an appointment at this office, but call the phone numbers prior to your visit. Appointments are not offered at all locations. They have ample free parking area in front and around the building.