Brought my Anatolian shepherd in for a hot spot on her tail, everyone from the front desk to the…read moreVeterinarian where great and a decent price. I liked the so much that I brought my Great Pyrenees in with a bigger problem and the care and procedures he went through we awesome . Fare price and their concern about my dog made me feel they really care. Great job to all.

This place is not the same since the change in ownership. The prices have increased almost 100% and…read morethe staff in the front is all about collecting as much money as possible from clients. The happiness of the clients and the health of the dogs are secondary!

Dr. Hardy was great with my puppy. I had no trouble booking her vaccines. So...the exam room is not…read morehigh tech or perfectly perfect! The doctor knows what he is doing and does not need to beautify or upgrade his exam room for me.

Dr Hardt is very knowledgeable and kind. We took our 12 year Shih Tzu to Dr. Hardt when she quit…read moreeating. She was at the end of her days. Dr. Hardt and his staff were wonderful with her. Couldn't have asked for anything else from them. They helped us through a very hard time. One of the best vets we've ever known.

took our rescued kitten, Michi, in today for first check up and saw Dr. Swanberg and our technician…read morewas Natalye (i think, it was the name on our next appoint card). both were absolutely fantastic! handled the kitten with care and hit all the marks. they showed genuine care and interest about the kitten. prices are very fair and makes affording vet care in this area more assessable. will most certainly be returning with Michi and our other pets when needed. 10/10!!

I recently brought my older fur baby to Brookhollow for surgery. She was an older dog (11years old)…read moreand did not make it through the surgery. The vet and tech did everything possible to save her. The staff is very compassionate and understanding during this difficult time. I HIGHLY recommend this vet clinic.

Beware! Dr Pool gave my dog a steroid shot, WITHOUT consulting me (the owner) FIRST!!! That was…read moreabout 2 yrs ago. The SAME dog has always has had issues itching and scratching for years. It was ME, who finally figured out he has ALLERGIES! Got Apoquel from Chewy around $88 dollars a couple months ago. Monday 12-15-2025, I took my dog to Ward animal to have him checked out to get a prescription for 6-12 months. Well, since Ward had approved apoquel from Chewy, she said they didn't need to see him even though we both were there now! Chewy has sent several Faxes for approval by POOL! A 30 supply of Apoquel 16 mg from Ward is $120. Today, she charged me $20 for POOL to send Chewy his approval. I did find another Vet. For 100 tablets of Apoquel 16mg cost me, $241, office visit $58, Miconahex+Triz 16oz $36 = $335 So, for JUST, a 100 tablets of Apoquel 16mg from Ward animal was going to COST ME $390!!!!!!!!! That's without a office visit, and without a 16oz bottle of Miconahex+Triz medicated shampoo. I never did think dr pool was truly there in having any kind of A REAL RELATIONSHIP with clients. Dr pool is there to PAD THAT POCKET OF HIS. Dr Ward sold his business to dr pool. I had overheard other clients, and I believe they too were taken by lack of concern. Today, my/our new Vet, SPENT THE WHOLE TIME IN THE ROOM WITH ME AND MY DOG. When a dr takes your pet away every time, taking them into the back, not spending time with you, YOU NEED TO MOVE ON!!!!!! There's been other instances as well. I adding everything will make some stop reading the review. GOD'S WITNESS... I have now CUT ALL TIES WITH WARD. Our 4 dogs and 7 cats have found a new home! Thank God!

I've used Ward regularly for a little over a year now, visiting a total of 11 times between my…read morethree pets (13 times if you include foster kittens). These visits have ranged from annual exams, to sick visits, to a spay, etc. and I can firmly say that I will *never* be back after my visit today. My 15-30 minute visit turned into a 2 hour frustrating situation due to vet incompetence. My most recent appointment was my first time meeting Dr. Josh Pool and he was absolutely terrible. He wouldn't prescribe my dog's anxiety meds, that he's been on for over 3 years, inferring that I would abuse the drugs and threaten his license. There's not even a way to abuse prozac, it's a slow release drug that takes about a month to even start working and is one of the most prescribed psych drugs in the world (degree in psych and biology, have worked in vet med). He mentioned other alternatives so I listed what I've tried before, as my dog is 7 and we've tried just about everything. He then said my dog was over medicated and suffering because he also gets trazodone for high stress situations/ as needed. He refused to prescribe trazodone and only prescribed 20mg prozac (when my dog is currently on 40mg) after going back and forth for 10 minutes. Even after I asked for other alternatives for him to prescribe like just trazodone or gabapentin- he refused. I showed records going back multiple years of my dog's severe anxiety and how prozac daily and trazodone when needed have helped him but he continued to infer I would abuse the drugs. He also mentioned that my dog needed a behaviorist .... when a behaviorist was the one in the first place to recommend prozac! I then was asking for a new cyst/ tumor on my dogs head to be aspirated; fine needle aspirates are one of the most common ways to see if a lump is cancerous or not, and it's very easy to do. The Dr refused to do it and said it was just "an old dog bump". I pushed again because it came on very fast and aggressive. The tech then tells me that the dr doesn't know how to do the procedure and doesn't know how to read the results under the microscope. I was actually flabbergasted that a vet can't do one of the easiest and most common skin cytologies in modern vet med. Of course this was followed by a $300-500 estimate to do an anesthetized biopsy and removal. Guess that beats the $30-50 they'd get for a FNA. Overall, I'm in the process of reporting them to the Texas vet med board. They kept my highly anxious and constantly crying dog in the back for an hour and a half (literally 90 minutes, I kept track) just tied up and waiting, panicking. They refused to prescribe him the correct meds. They apparently don't have knowledge of very basic medical procedures. They refused to comp, discount, or take off anything after everything that went wrong on their end during the visit. Im not even convinced they did the exam or gave him the heart worm prevention he needs, as they were also arguing with me about even giving him the injection despite his negative hwt. They inferred I abuse drugs. and the vet especially seems to get angry and mean when he's questioned. There's significantly more I could add but this is already long enough. Just stay away if you value your sanity, your wallet, or if you have a very basic sense of vet med to hold them accountable

They do not care about the animals health they care more about money then they do the health they…read moredo a great job but they will not do a thing if they don't smell the greenery on you. It's ridiculous especially when the puppy has not eaten in a day and will not keep liquids down. The doctors are very selfish.

Kevin has taken excellent care of Pacee, Gracee, and now Maggie. Pacee and Gracee since they were…read morefive weeks old. Now one is about to be six and the oldest seven years. He additionally; took care of ou first baby a beautiful boxer and when we were told by Kevin "it was time " he took care of everything as we held her and cried. He's exceptionally compassionate.Cacee our sweet girl as we had Kevin make the arrangements for everything and we have our baby girls ashes. Kevin did a magnificent job. I urge if you have a personal pet you love as we have take them to East Texas Veterinary Clinic or North Street Veterinarian Clinic. You'll become family and your pet will be treated like the Mayo Clinic with exceptional love, care, and best treated with the very special and best care and knowledge available. Thank You Kevin for everything. Gracee, Pacee, and Maggie love you. Our Best; Butch & Gee Horton

Everything went well clean environment, friendly staff my pets were very happy. I highly recommend…read more New phone number 903-284-0657

We took our 11 year baby Shih Tzu, Macy there a few weeks ago. Dr. Hardt and his assistant…read morecouldn't have been any nicer. She had double ear infection and was treated. Two weeks later, she's her former happy self. He's our vet !!! We recommend highly.

Lucy was my 15 yr old black lab. She was in kidney and renal failure. Dr. Hardt was amazing with…read moreher! She went in on a Monday and Dr. Hardt and his staff fought to get her better for 4 days. Finally on Thursday there was just nothing else they could do. I praise this team and am blessed to have had them fighting for her.

Dr. Kessel and his staff are so kind and helpful. We are so thankful for the great care they give…read moreSprite. Thank you for all you do!

I have been using Dr. Dan Kessel for many years. He is kind and patient to pets and their owners!…read moreHis staff are always knowledgeable and sweet. We are always seen on time. I can't say enough good things about Dr. Kessel and his staff. They take very good care of our animals.