I self-referred and appreciated the informative website they have. For new patients, they have…read moreparents fill out a detailed patient registration form before the first visit. A week before the visit, they open an online patient account to assist with managing appointments/health issues with them. They are following strict COVID-19 safety measures, mandating face masks for individuals above the age of 2, asking patient to stay in vehicle until being called on the cell phone for the appointment. The establishment is bright and clean inside, with a lot of colorful decorations. The patient room has a TV to play songs/videos to distract/calm the kid. The visit with Dr. Decere was great! She was on time, very thorough in answering questions, and very patient in dealing with my kid! My kid got to take home a goodie bag with a new toothbrush, a tube of toothpaste, and a little rubber duckie! The front desk was friendly and effective during the check-out process. All-in-all, I highly recommend this pediatric dental establishment!

If your child never has a problem with their teeth you will likely give this business 5 stars for…read moreconvenience location, parking, efficiency, a clean office, space for active children to play or read, and an overall nice or positive attitude, other than some complaints by my wife of rudeness from the receptionist. If, on the other hand, your child has issues to be dealt with. Be prepared for them to do a (hmm what's a nicer word) "halfhearted" job on diagnosing and early remedy. The remedy could be, as in my child's case, to grind away a break in the tooth down to the dentin (making it many times more susceptible to decay where brushing won't help). It could also be that they might recommend against and avoid doing the right, precautionary thing early on a looming issue so that as the child grows, the problem grows as well, until the pain and time and expense of recovery is multiples of the initial precautionary procedure. In both these cases the initial visit or one follow up could have taken care of each problem quickly, with lower pain and radically lower expense than the outcome of how they chose to delay and see what happens or do a quick initial fix--multiples of expense being the key words here--makes one wonder about motivation. You can't give zero stars so, starting at one, I add a star for the positive things. I take away three stars for the pain, expense and time casualties of what is possible incompetence or outright intent to create a larger profit down the road. Look for other pediatric dentists (ignore the high stars and read the reviews before choosing. In our case it would have made us well willing to drive farther away for appointments...

Changing providers can be daunting especially if you've received nothing but best in class when it…read morecomes to care with your health. Vernon Pediatric Dentistry came with great recommendation from friends and in the year that we've been with them, we've received outstanding service. Dr. Vernon and her team are extraordinary and in depth in their assessments and process. Notably attentive in routine cleaning, and detailed in explaining recommendations. Always pearly whites in each visit! Appointments are easy, billing is concise, and her front office team are stellar! I definitely recommend them if you have young ones in need of dental care. Check your insurance if they participate.

Very poor interaction with the receptionist; left an awful impression. Glad to find out sooner…read morethan later.

Cross posting my google review: Update 22Oct2025 after…read morebusiness response: Your response is exactly what I expected from whoever is managing your businesses page. Nothing in this response that you plastered on multiple negative reviews deals with the concern I brought up and you wave us off with excuses. It is not a slanderous review and merely stated facts. If your business practice is to alienate, disparage, and disregard a 10 year customer's concern who on average has paid your business $1,300 a year for 2 kids appts 2 times a year (just for the cleanings and xrays, not counting additional costs for fillings, etc) over trying to get $75 for rescheduling an appointment more than 24 hours out from their appointment then you need to seriously reconsider your business ethos or expect to continue to receive negative reviews and lose even more business. You had plenty of availability to reschedule and you would have still made your money off of our kids continued care, but you decided that $75 was more important than keeping long-term customers. I never disparaged the care given by the Dentist or cleaning staff, I feel sorry that Dr Bross's business is hurting from your policy and treatment of customers. I'm angry that you (office manager or whoever handles appointments/billing) could give a care less about working with loyal customers or for that matter build relationships with any customers. Any business should care as much about customer service as the product they are providing. If needed I pulled up all of our insurance receipts back to Oct 6, 2015 if you were thinking of questioning how long we've been with this practice. Good day and for anyone that read this long, take heed on where you take your business. Original post: We've been loyal customers of this dental office for over 10+ years, minus three years we were stationed elsewhere for the military. Upon our return in 2022, we noticed that the ownership/makeup of the team had changed, but stayed with them as the dental care was always good and it was familiar. We've never missed an appointment and have always been on time/early. We were never concerned about delays and being seen on-time, but there have been times as others have stated where we waited longer than usual, but that's the way of things and you deal with it. I could easily add to the long list of complaints in the reviews regarding the staff and insurance issues, everything people have said on here is true and the billed dental costs are higher than other options. All that to say that after ten years we needed to reschedule an appointment for one of our two kids, and called at around 10am in the morning for an appointment the following day at 2:30pm. Was informed that they would impose a $75 dollar fee for that, we asked about waiving that since we've been there forever and it was still more than a days notice and we just needed a different time while keeping our other kid's appointment, and they wouldn't budge. So I said ok, cancel both appointments we are taking our business elsewhere. Now they have the audacity to send me a bill for $150 for no services after me stating we are no longer your customer? I'm not your customer and have no further business with you once we cancelled, I'll be calling about this in the morning. For anyone out there thinking of going here, take heed of the plummeting reviews of this place over the last few years and find a different dental office to go to. They do not care for you one bit, if they treat loyal customers of 10+ years like this, they really do not care one bit about you and only want your money.

The dentist has always been great, however the office/front desk policies are horrible. I will be…read morelooking for a new dentist for my daughter. They require upfront payment in full for all services and then you have to wait for reimbursement from your insurance company. Their cancellation policy is horrible. I called on a Friday afternoon to cancel a an appointment for the following Tuesday and will still have to pay a cancellation fee. It looks like lots of other customers are unhappy with the service lately based on the reviews but they don't care.

Their staff is passive aggressive and down-right rude. I was calling the clinic in response to a…read morerequest for technical support. It turns out I had the wrong name on the form, and I was abruptly hung up on twice by the receptionist without any chance to explain myself. When I called back I was in a bit of a fluster trying to explain the situation and mis-pronounced the practice name -- the receptionist then began to mock me, and abruptly hung up again. I don't know that I have encountered such an unabashedly unprofessional office in my career. The doctor may very well be a good provider but her staff was just incredibly rude overall.

The dentist here are excellent, but unfortunately the staff at the front desk are horrible and very…read moreunwelcoming. They are extremely rude and sad to say the place is really nice and cool for kids, but I will not be returning the dentist should really hire more professional staff with less attitude. Leaves a nasty taste in your mouth!

I found a crack in my tooth on Friday afternoon. The dr accommodated me last mi Ute and took care…read moreof my issue quickly and efficiently. I'm beyond grateful that Dr Shya was able to get me in at the last minute. I was very impressed. I highly recommend.

Wonderful family practice. Caring, gentle, cautious and professional dental care. Everyone is very…read morenice here. The office is attractive, newer and very clean.

I've occasionally been seen by Dr Jimenez in place of Dr Chambers and she is very good. She is…read moregentle and professional. Great family practice. Nice facilities and easy parking. Nice staff.

I've seen Dr Jimenez when I can't see her partner, Dr Chambers, who is my regular dentist. Dr…read moreJimenez is a very good dentist with an excellent bedside manner and is gentle and skilled. Highly recommend.

The team is amazing! They made my child love coming to the dentist. The quality is unmatched.read more

Dr. Prokop is the worst pediatric dentist that my daughter has ever been to. We are in the…read moremilitary and we have had many dentists for my kids. She is very impatient and passive aggressive. I wish I would have left the office, but she was in the middle of repairing a cavity for my daughter. She was rude and abrasive, not what you would expect from someone who works with children. Do NOT go to her. Highly NOT recommended. Pick a dentist who has patience and compassion for children.

We have been seeing Dr. Prokop for many years. My son has severe special needs and everyone in the…read moreoffice is so good with him. Every few years, because he is so difficult to treat, Dr. Prokop will take him into surgery to x-ray and thoroughly clean his teeth as well as pull teeth if needed. My daughter, although having grown up with her older brother in doctors offices and hospitals frequently, is usually quite nervous and clingy when it comes to herself at a doctors appointment. But she has no problem going to Dr. Prokop's office and goes by herself for her cleaning. I love that. We had to leave here and start going to another provider for a couple years due to insurance issues. I was so glad to be able to go back to Dr. Prokop's office at Tooth Fairy Smiles!

Dr. Prokop is the worst pediatric dentist that my daughter has ever been to. We are in the…read moremilitary and we have had may dentists for my kids. She is very impatient and passive aggressive. I wish I would have left the office, but she was in the middle of repairing a cavity for my daughter. She was rude and abrasive, not what you would expect from someone who works with children. Do NOT go to her. Highly NOT recommended. Pick a dentist who has patience and compassion for children.

My family and I LOVE it here! It's nice to find a practice…read morewith a holistic and preventative approach to dentistry The staff is always friendly and accommodating Wouldn't go anywhere else!

Absolute nightmare of an experience. Received unnecessary…read morework and paid too much for it.

Care is consistently thorough, responsive and friendly. I really appreciate the professionalism and…read morethe warmth!

From the owner: Luminous Smile is a family and general dental office in Severna Park, Maryland. Dr. Zare has…read moreincorporated some of the latest technology into their Severna Park dental office to help us provide safer, faster and more comfortable treatments. In addition to comprehensive general dentistry, we offer advanced treatment options for addressing complex and cosmetic concerns.