Good doctor but terrible communication from staff. Cancelled appointment with out telling me

If you enjoy being in pain and being ignored, this is the practice you're looking for. Three days of calls with no reply. Then on Friday told to call primary care because no one will call back. Then the whole next week, no response at all. In two days it will be two full weeks of non returned calls. Their customer service is not in office and apparently they don't respond to the escalated messages. The doctor during the visit was lovely but that is useless if you can't get an appointment or a message to him when you are in severe pain. I'm not even sure the call center is in the US. Everyone I have spoken with has a Phillipino accent. and I have made a bunch of calls. so they must be outsourced. read more

Very unresponsive to an emergency after calling for 3 days telling them that my husband was in the hospital in another country and then came back and then it took them 5 days to even respond and offer an appointment By then we found a new doctor that got him on the next day and our own doctor couldn't fit him in for an emergency. Really??? Awful experience and my husband had really liked this doctor prior to this experience read more

Huge issues on the billing side. They provided me an out-of-pocket quote prior to procedure that was 10% of the actual bill. They automatically bill your credit card, so after the procedure, they kept on billing me for the other NINETY PERCENT of the cost that was not in their estimate. They state that they collect payment upfront before the procedure, so the huge surprise costs afterward are ridiculous. This is VERY RELEVANT information to have BEFORE making a decision. They blamed it on my insurance company for providing the understated estimate, but my insurance company reviewed the call and confirmed they never provided an estimate. I called them back, and they escalated to the manager. I'm waiting on a callback and may update this review if they treat this issue with urgency. read more

I received outstanding customer service from billing representative, Terrence, regarding a recent billing issue. Terrence clearly and succinctly explained how he would rectify the issue and what I should expect. He patiently addressed all of my questions in an expert, professional, and kind manner. Dr Goldfarb and the Columbia team are also excellent and provided superb care to me. read more

full service- no waiting- very kind - efficient-expertise. Open to questions and takes time to explain options.

Chesapeake Urology, now also called United Urology, has gone downhill. You can only reach them by calling a call center in the Philippines! It takes forever and then if you are lucky enough to get transferred to an office in the US, you have to explain everything again. Usually, they don't understand the caller well and often it takes days to hear back from someone in the US. The exact same thing happened to my own gyn when she called to try to coordinate my care. If you have hours and weeks to spend trying to get in touch with your doctor, Chesapeake Urology is for you. Otherwise, please go to a doctor's office who cares about you, respects your time and appreciates your business. read more

BILLING DEPARTMENT I paid Chesapeake Urology $85.80 in error for a bill i did not owe. I contacted them on 3/3/2024 and was told as soon as it posted to my account it would be refunded. I called back in a week and was told that last year they were hacked and it messed up their billing and it would take longer to get my money back. I have been lied to over and over again. Told the check was issued in June and it would take over a month to get to me less than 2o miles away. They have now had my money for 0ver 4 months. I want my money and they have no right to keep it and ant return in. 128 and counting to way too long. If I owed them money, by now I would be in collections. Not a happy camper. I will call again tomorrow and maybe even go in person and demand my money! Very poor business practice! Lies lies and more lies! read more

The 15 minutes call before entering the building was to minimize sitting in the waiting room during the virus time. Of the hour and a half I have been inside the building 19 minutes was inside the exam room. First the initial 40 minutes of waiting. Now after the appointment there is another half hour of waiting to schedule another visit / procedure. In the meanwhile I'm listening to a conversation about how they can't afford to pay the additional receptionist needed. This procedure that I'm scheduling could have been done in this appointment. It only takes 5 minutes. I'll give 2 stars. I've waited a lot longer elsewhere. read more

Chesapeake Urology - Columbia - Receptionist needed. - Urologists Near Me - Columbia, Maryland

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My dad was a patient of Alex Rodriquez for 20 years. When he was admitted to the hospital for a UTI he was treated. The hospital MD asked to consult with Dr. Rodriquez since he had a 20yr history with him and my dad has a neurogenic bladder. He had recurrent UTIs in the hospital and multiple MDs including ID asked to consult with Dr. Rodriquez. We left 6-7 messages in the patient portal requesting consult. We also left 6-7 phone messages. NO return calls. You can not reach the office. They have an offsite answering service. My dad is in rehab and had a return visit to the hospital. It has been 6 weeks of rehab and hospital with repeat UTIs. Dr. Rodriquez has never called back to consult. It is shocking and patient abandonment. I would never recommend Dr. Rodriquez. read more

Care was fine. I received a very large bill, which I immediately paid. I was billed twice more even though I had evidence from the bank that the check was cashed. I sent this evidence to the billing company and was told it would be taken care of. Now I'm being harassed by a billing agency. Chesapeake Urology needs to take responsibility for their billing issues. read more

The docs here do not have their act together. Make an appointment and finally leave after an hour of waiting since the doc does not have their act together. Then they send me a bill for services they never performed...THEY ENABLE INSURANCE FRAUD!!!!!! Be careful! read more

This places typifies everything that is wrong with the medical industrial complex. The doctors are only interested in pushing expensive procedures and have no interest in treating you in a conservative manner. Then to add insult to injury they overcharged my credit card by $300 and now 2 months later I am still fighting with them to get a refund. Good luck finding a urologist in Maryland who isn't associated with them, they have bought up most of the independent urology offices. read more

Great doctor (Dr. Nezu)! Bad service received from the male med tech (Jerry). Jerry got annoyed with his coworker because dad and I weren't finished completing the check-in process when he first called us back. Once we completed the process and he called us back the second time, he was impatient and short with both of us. You could hear it in his words and see it in his facial expressions and body language. Terrible service from Jerry. The ultrasound technician was calm and patient with my dad and I appreciated that so much. We will go back again, but I will never allow Jerry to attend to my dad ever again. read more

As mentioned in other reviews, Doctor was good, but communication is very poor. Trying to get test results or have questions about procedures answered is a long process involving many attempts and weeks of time. Results on the rare occasion where they are provided, are mostly verbal or a check box on a form letter. No explanation is available and no reference where to obtain information. Promised call backs do not happen. Trying to co-ordinate results with another provider is futile if there are other issues, e.g. potential surgeries in a non-urological area. read more

Had an appointment for lab work, simple right, walk in, pee in a cup, get blood drawn, thats assuming the practice has it's sh*t together. It gets cancelled once, ok, whatever, maybe staff didn't show up, but when I get a call the day before the rescheduled appt saying to call back, I try calling back only to have to leave a message, saying that I'm going to my appt. They never called back, I get there, they tell me oh we called you, it's been cancelled, wtf! I go home, only to receive 2 text messages asking how everything went, seriously? Finally get through to someone to reschedule for a 3rd time, and the person says oh they shouldn't have sent you home without doing the labs...are you freaking kidding me!?!? I love my doc, and the techs, but this place needs a new office mgr for sure. And it's like a Seinfeld episode, a patient cancels within a day, the patient get charged, but when the practice cancels, they patient gets screwed. Never thought I'd be yelping a Drs office. read more

Reception room environment: 5 stars. ---A very welcoming staff. This is quite an improvement from what it used to be. Good job! Technicians and nurses: 2 star. ---It seems they are all too busy always in a rush trying to catch up with the schedule. No time to explain things to the patient. Pressure, Pressure, Pressure. Parking: 5 stars. Doctors: 5 stars. ---Very good and caring. Medical equipment: 3 stars. ---Some were obviously in need of replacement. some outright failed to work. The Portal: 1 star. ---The Portal advertises itself as being big time ready. Well, it is not. The Portal simply doesn't work causing the patient to waste a lot of valuable time trying to work with it. If you want to make something to happen like scheduling an appointment, making a phone call is still the best way. Returning phone calls: 1 star. ---It takes forever to get a simple answer to a simple question. Unqualified staff giving medical advice: 1 star. ---I caught phone receptionists giving medical advice as if they were nurses and doctors. This is a big No-No. These folks have absolutely no medical training and have no business answering medical questions. read more

I was really worried about going to Chesapeake Urology in Columbia, MD based on the reviews and my experience a few years ago. The persons answering the phone to take my appointment answered my questions and were very extremely knowledgeable, accommodating, and helpful. Due to upcoming travel, I was able to get in quickly and Dr. Francois was great! read more

Do not go to this medical office. The doctors may be good but the first impression is always the front office and they suck'. They do not answer the phone and leave you on hold for over 20 minutes! They send you the forms to be completed 2 days before your appointment AFTER 8 pm! I just can't imagine the doctors being any better! read more

I can tell you I will never return to this place...Took me a week to finally speak to Tiffany to arrange appointment---I had already been diagnosed with a gallstone...went for my meeting with doctor and was quickly ushered into another room to get some kind of utra sound test which the insurance company has rejected as being unnecessary..Met with the doctor who suggested I get a CT scan at another facility to get a better look at my situation...Returned to see doctor after the CT scan and she recommended a medication--said she would call it in---one day, two days three days and no meds ---fourth day I get a call from Tiffany, the appointment person, to tell me that an error was made by the doctor and I would require surgery to remedy my situation...she went into graphic detail as to her read on the situation---Tiffany is a clerk making a medical decision?? I don't think so. I scheduled an appointment with my primary care doctor, told him the story and he adamantly told me I did not need surgery and after reviewing the results of the CT scan gave ne an alternative course of action which I did do--with no surgery....Now I am being hounded by the collection department to pay for the useless utra sound test which I just refuse---sue me you bastards....Ridiculous ------- read more

I had an appointment on 9/30/22. I waited 35 minutes past my appointment time to be called back. No explanation. The waiting room had seats open when I arrived, but by the time I was called back, there were too many people in the waiting room. When I left, every seat was full. Though all were masked, there were far too many people in the waiting room. This practice always runs late. Even before the pandemic, I would wait a half an hour or more before being called back. Their response to my comment about how my time too is valuable was answered in a rude and cavalier manner by front desk staff. Though I like my doctor, I am considering leaving to go to another urologist due to this situation. Even the person with whom I checked out urged me to "write to my superiors" so something would be done. read more

This practice is so poorly operated. No one answers the phone. The voicemail tells you to leave a message. Or you to go on their website and fill out a form requesting someone call you back. Someone calls you back to schedule the appointment. In my case, it took about 2 days to get a call back. They gave me a telemedicine appointment. I talked to the doctor and she said I would have to take some tests. She said someone would call me to schedule the appointments. I got a call 3 or 4 days later. By that time, I had vaguely remember what the doctor said. I was relying on the person making the appointments to know what appointments I needed. I went ahead and scheduled an appointment. When I went to their office, a medical assistant had me go through the testing. I never saw the doctor that day. I vaguely remember the doctor saying I would need two tests. So I scheduled another appointment. Between my first test and this 2nd appointment, no one called me to tell me the results from my test. At this second appointment, I waited and waited. The medical assistant did not know what I was there for. I started to question what was my course of treatment. He finally checked my records. He saw in my records that my first test came back normal. First time I heard about that. Then he told me I needed a different type of appointment for the lab that performed the scans or something similar to an ultra sound. So I wasted my time (about 1 1/2 hour) going for that appointment. I had to come back another time to be tested in another part of their practice. This is absolutely the worst experience with a doctor. I wanted to give them zero stars. read more

After taking a relative to Chesapeake Urology we will be looking for a different Urology practice. There were no automatic door openers so it was difficult to maneuver a wheelchair into the clinic. Instead of taking blood pressure in an exam room they took the bp readings in the middle of a hallway. The clinic looked cheap. The exam room looked like it was used for storage. There were these cheap looking plastic storage drawers stacked in the corner. One of the exam rooms has a curtain with binder clips on the bottom as if they did not want to spend money on a weighted curtain. The exam room was not clean. The exam itself was shockingly short. It was only a couple of minutes long. The wait in the drive thru at CVS is much longer than the exam by the nurse practitioner. The nurse practioner seemed to go more off of the online questionnaire at check-in than actually asking the patient what the problem was. The nurse practitioner handed out some pills without much instruction. The whole experience was like going thru the drive-in at MacDonalds except you pee in a cup. read more