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11 years ago
Lovely, friendly people. Make you feel at ease, care very much for you beloved pets. Very helpful receptionists. I was made to feel very welcome. Would very much recommend Chestnuts of Hoe Lane Ware. read more
1 Hoe Lane
Ware SG12 9LS
United Kingdom
01920 468874
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http://www.chestnutvets.co.uk
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Walton Lodge Pets
(5 reviews)
One thing I've learned in the last several months: moving your dog overseas is one giant pain in…read morethe ass. I'm always pleased to find that there are people out there that actually know what's going on, because I sure don't! Walton Lodge has become my vet-of-choice for my fur kid. Reasons why we love them: * They knew all the rules with pet immigration. I forget them all the time. * Friendly staff that absolutely fawned all over my dog, which he loved. * Flexibility - I was 20 minutes late because I'm a dumbass and they still got me in reasonably soon. * The vet that saw us was very good with Muggle and gave him a thorough once-over. She discovered an ear infection I didn't know he had! * The office is huge and very clean. There's no weird poo or wet dog smells here at all. * The 24 hour emergency service. this would have been extremely handy two years ago when my puppy chewed open and drank a bottle of Pine-sol in the middle of the night! We were in and out within half an hour, newly vaccinated, nails clipped and a bottle of medicine for the ear infection. It's such a relief to find someone I trust to take care of my best friend!
To be honest if I could I would give them 0 stars. When they first opened they were a good vets…read morewith friendly staff. But they started to go down hill quite rapidly. The prices became ridiculous but worst of all I blame them for the death of my beloved 8 year old dog Cassie :( She had a heart murmur which was only minor to start with which by the way they didn't diagnose. Every time I took her to Walton Lodge Hoddesdon, when they checked her heart, I think only once did they notice she had a murmur, the other times I had to tell them! And them they would listen to her heart again and go 'oh yes she has hasn't she' they never told me how bad it was getting or that she needed medication or anything. I was there quite often with her as she had anal gland problems so they checked her heart regularly. She got kennel cough pr so they said, which I thought was weird as she barely went near other dogs. She had a horrible hacking cough. Then earlier this year about March, she suddenly lost the use of her back leg and I could see she was in agony even though she never cried bless her. So I rang them, explained what was wrong and she was in pain and they said to bring her down and hopefully the vet could fit her in! I went straight down with her, the receptionist was rude and unhelpful. Poor Cas could not get comfy and started to whimper which she never does. It was 5.15pm when we arrived and around 7.30pm before the vet looked at her. All he said was he thought it was a sprain and gave her metacam, he said he could try to x-ray to check for a break but I would have to wait until after everyone went home, when I said she had heart murmur, he said she would have to be awake for it! She was trying to hide as in so much pain, he didn't seem bothered. Of course by the time they x-rayed her he couldn't as she wouldn't stay still. Well duh she was in agony! So he said go home and if no better by next day bring her back. I took her home but knew she wasn't right and soon as got in I felt the foot of the leg she couldn't walk on and it was cold compared to her others. Straight away I thought its a blood clot, now I'm no vet but how come I knew this and a vet that is meant to be trained and charges a fortune by the way, didn't even notice this! So rang him back and he said they had a machine to see if there is a pulse in that leg. So back we went, but low and behold it only works on front legs, why he never said that in the first place! He said again we can take her home or he could refer her to the Royal Vets, straight away I said refer her. He rang them to see if they could see her, I wish I just went there in the first place. Finally he said yes we could go, but not before charging us about £80 to refer her that's not including the charge for earlier. By time we got to Royal Vets it was past 9pm. She had been in agony that whole time. The RVC took her straight away and were brilliant. They asked what our vets had given her and I said metacam. He was shocked and said we have put her on morphine as she was clearly in agony and yes it was a blood clot. She had to stay in and when we went back they then told us the awful news that she was in the final stages of heart failure. I was so upset and angry, why had Walton Lodge not noticed her murmur getting so bad and put her on medication! It turns out she never had kennel cough it was her heart murmur symptoms! We started her on medication for her heart and thinners for her blood clot and physio to help her get the use back in her leg. But to be honest it was to late the damage to her heart was irreversible :( I went to Walton Lodge to complain about how long she was left in agony and the heart murmur, one of the nurses was there and started to have a moan back at me saying she was there and it wasn't like that at all on the night! By this time I was livid. I sent a complaint to the owner of Walton Lodge, no surprises I got no response not even a phone call. I changed vets straight away. But by July Cassie was getting worse, barely slept and paced as couldn't get comfy, she lost her energy and looked so sad it was heartbreaking. As I write this i am crying. Me and my family made the hardest decision I have ever made which was to have her put to sleep. I didn't want her to be suffering. I still haven't got over her death she was my baby and the thought of her suffering and me not knowing breaks my heart, I feel so guilty. But the anger I feel about Walton Lodge is unbelievable. I warn you all do not use them. All they care about is money not the well being of your beloved pet. If I could guess my dog has a blood clot with no vet training and a vet can't well there is no hope! They should be closed down. They couldn't even be bothered to apologize. They disgust me.
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This place was so wonderful. After a not so great experience. Super thankful for this veterinary…read moreoffice. From start to finish I would highly recommend their services. We had been looking for a vet for Brooking. I can finally report here that these people know what their doing and go above and beyond. They're very understanding with your individual needs as well as happy to explain in detail what your pet is having done. They also get your appointment finished in reasonable timing. Excellent customer service. Paulo is so nice, professional, and caring to your animal. Brooking, was so happy and well taken care of. I can't begin to Thank You, See you again soon 5*
my first visit to Orchid vets. One of my hens Grace became ill whilst I was on holiday. I was given…read morean immediate appointment, and Grace was given a thorough examination lasting half an hour, by William Lewis who was very kind and helpful. showed me how to administer medicine orally, and Grace is now 100% fit and happy. Never was the suggestion made that as it was only a hen why not put her down, she was treated as though she was an expensive pedigree. If you have poultry or any animal, you will receive fantastic service from all the staff here
We're recent new Customers at Studley Road, but already are really pleased with the services they…read moreoffer. They seem to be always open which is fab for people like us who are so busy. The Vet's are great with both our dog and our child!!! and offer lots of helpful advice and are reasonable as well. they run Puppy and Kitten clubs which offer a really good deal for new owners and overall we were really happy with the friendliness of the team.
I strongly recommend Studley Road Veterinary practice…read more I recently moved and was recommended Studley Road Veterinary Practice by my neighbour and they certainly did not disappoint! The staff are very professional, very helpful and capable. I found the vet I saw (Teresa) was extremely friendly, very caring and very honest. She put me at ease and was very thorough with explaining the advice regarding my cat. I felt genuinely cared for and would not hesitate to recommend this practice to anyone.
I've been taking my cat Beeswax to Abbey Vet in Muswell Hill for the last year and I cannot…read morerecommend them more! They are so knowledgeable, so professional and most importantly - the staff are all such kind people! We usually bring Beeswax to see Ava and she is great with him. She's straightforward, explains everything clearly and has such a gentle and kind demeanor. I recently saw the other vet, Ian and he was so accommodating when I needed to drop in at the last minute. Leanne is usually at the front desk and is such a delight. She is so welcoming, so helpful and incredibly sweet! She does some cat sitting on the side as well, and we had her in to look after Beeswax while we were away for a few days recently. She was so great, and Beeswax didn't seem to miss us at all! Again, I cannot recommend Abbey Vet enough. The prices are very fair, the staff are incredibly good at what they do and as I've said before, they are all really nice people! Beeswax is always in good hands with Abbey Vet!
The staff are all amazing ,, Sarah and Wendy are always…read morethere to greet you and help you with any issues ,, This vet has been the only practice I have used in the past 30 years and I'm sure that everyone who has had the privilege of meeting Mr Carmichael will agree with me when I say he is not only compassionate about his work but also treats every animal as if it's his own,, Very lovely service and amazing staff highly recommend this vets
OMG! A vet that loves animals snd does not try to sell you bells and whistles. He's a not BS guy…read morethat is actually a lovely man. I brought my puppy in today because the little guy ate two chocolate cupcakes. He saw me straight away and told me to monitor Felix. He didn't even charge me for the visit. My last vet charged me over £120 for a bee sting. I love this guy. ANNNND he even gave me his cell in case Felix took a turn for the worst. Now Americans love to complain about bad service in the UK (true for the most part, BTW), but this guy was a star! So this review actually means something. Andrew, you are AMAZING!!
It's never fun having to go to the vets, not for the owners, not for the pets. But the Woolpack is…read morea very good veterinary surgery, their opening times are very good - even on weekends. It's a fairly new place to the area, taking over what used to be the Little Chef/Burger King by the by-pass. With that it is large, roomy and modern, not overly clinical and not terrifyingly silent like some vets. They have a number of vets here and you don't tend to wait very long, they really do care about the animals here. Sadly I know this all too well from experience when earlier this year we had to take a pet there to be put to sleep. But the fact that the vet herself cared meant a lot. I've been to other vets where it's just a job, they don't get attached, not even for a second. And though that's good for them it's not so great for the owners of the animals in pain. But here, here they care so much. The pet we bought in was just a young little hamster, but they treated her like she was the most important thing at that moment and tried their very best for her. Alas in the end there was nothing they could do, but the fact that they tried so hard and cared so much does still touch me to this day. This is a fantastic surgery, and long may it be here.
I have used the woolpack for my own animals ( dogs, pigs, horses) for a few years and have always…read morefound them very helpful and welcoming everytime i have needed to use them (glad to say not too often) i now own and run a boarding kennel and have used them a few times when my guests have needed minor treatment plus i have rang them for advise on a few occasions too, i have used several vets in my area but none of them have the feel of being true animal lovers than the woolpack, i have felt they always have time to give advise, they are friendly and care about their patients very much, caring for animals is an extremely hard field to be in, sometimes things just happen and as owners we find the need to blame, being upset, feeling grief and feeling angry about our pets not making it, Vets are not god, they do everything they can to help their patients, sometimes please put yourself in your vets shoes, not only do they feel the sadness of not being able to save an animal, having an emotional owner ripping shreads out of them must be the worst feeling in the world, if vets were miracle workers then no animal would ever die! The Woolpack is in my opinion the best practice in our area and i would trust them with my own life!!
Barton Lodge, what can I say, outstanding, friendly and they treat your injured pet with the utmost…read morecare as if their own. I have seen two different vets now on separate occasions and must say I am impressed. When I moved here from Herefordshire I did some research of the local vets and chose the nearest to home. After a few visits to the vets with both of my dogs and not really happy with the level of service, then by chance passing Barton Lodge in the car, I decided to give it a try the next time one of my dogs was ill, and Im so pleased I did. They will definitely have me as a returning pet owner whilst living in this area which will probably be for a long time yet.
Barton Lodge Veterinary Centre looked after our cat from the time she was a tiny kitten to the end…read moreof her long life. Staff at the practice are always friendly and polite and very caring for the animals they treat. The vets gave great advice about our pet's diet and general care. Their annual reminders about booster vaccinations were extremely helpful this is such an easy thing to overlook when you are busy working. We also were very pleased that they gave our cat an annual health check and I'm sure this is what kept her fit and well and a super pet for 16 years. When she eventually became terminally ill with cancer at the age of 17 one of the vets, the owner, sensitively gave us the prognosis and we were able to decide when the time had come to say goodbye to our pet. This was handled with great sensitivity for which we were very grateful. We will definitely continue to use Barton Lodge their service and expertise is second to none and we have great confidence in them.
Along Dalston Lane there's a row of the most disreputable shop fronts you've ever seen. Mostly…read moreboarded up, several burnt out. If the road wasn't so busy you'd avoid it at all costs. Stuck in this row of unfortunates, the front of Abbey Vets is so small you'd easily miss it. But if you do notice it, you'll see a difference. The tiny windows are bright with green plants. Inside the tiny waiting room is bright and clean. There's only room for four or five chairs, a couple of stands of foods and accessories and a big notice board. In back they only have one small consulting room. To be honest I haven't used them as a vets for a few years: as my cats have become older and their health issues more complex I've not been able to afford a private vets and so go to the local RSPCA hospital. I remember them as being efficient: generally you'd be able to get an appointment quickly, wait only a few minutes and have results of blood tests the next day. My cats were also neutered there (on a voucher scheme for low income folks which they take part in) and later had dentals, all of which went well. I still drop in occasionally for something I can't get elsewhere. Recently I've been going to get prescription diet. It was nice to find they still had my cats on the computer, and I haven't been able to find the foods I'm buying cheaper, even on the internet. Going in is always a pleasure: the receptionist is nice (though you may have to wait while she takes a call or sorts out another customer: this place is busy!) and there's a nice atmosphere.
Hey DJ Yelpy, gimme a beat!…read more #Dum, dish, dum-dum-dum, dish #Dum, dish, dum-dum-dum, dish 'I noticed sum fleas on my dog the other day, so I took her to Dalston's Abbet Vet straightaway. You still gotta make an appointment though, So dont be turning up expecting help, and good to go. The honey at the desk talked to us very gently, Helped to chill my dog by being loving and friendly. The vet there gave me some really great advice, 'Bout how to rid ma bitch of those motherf**kin' lice. She took a long shot of dat strong ass shizzle, To make her skin, fleas, tics and fur begin to fizzle. Now she clear, fine, bo, happy and good, That those pesky little fcukers aint no longer in our hood. Word. (Disclaimer: I actually have a cat - a very cute cat - but just wanted to say 'ma bitch')
Kind, capable and caring…read more This large local vets cares for the usual, dogs, cats guinea pigs etc., and also the larger, as the stables at the back accommodate horses and larger beasts. The practice is situated not far from the town centre, on a sloping hill, with a few parking places nearby, and a large car park across the road. The waiting room is pleasant, calm and quiet, and upon arrival the staff will register you and your pet/pets, and will leave you seated until ready to be seen. The staff are extremely helpful and friendly, and having been in with pets in some silly, and some serious situations, I can say that they often go out of their way to make you and your animal feel at ease. Having had a pet put to sleep by the vets at this place, I can say that the gentle and caring nature of the vets and nurses really helped to make a painful experience a little easier.
I'm grateful I had an old dog that I loved, and she helped…read moreme bring her as late as possible and keep her well. The day when it was necessary to make the fatal decision, she was extremely human sweet and empathic. Thank you again.
excellent, experienced, ethical veterinarian. Ben Shorten has been practicing vet for about 25…read moreyears (in the same location); calm, professional, helpful staff; exceptional quality care for animals, reasonable fees; make sure you make apts for best service as it is quite a busy practice.
I can't recommend Amwell Veterinary Practice highly enough. Dale and Margaret are not only kind and…read morecompassionate but also extremely experienced and knowledgeable. They've looked after our dog Bubu for years, and we'd be lost without them. After moving to Southampton, we tried other vets and realised how rare it is to find people like them. Too many seemed focused on money, not the animal. Dale and Margaret are the opposite. They genuinely care, give honest advice, and never suggest anything unnecessary. Even now, we travel back to London for Bubu's care because no one else comes close. They're the kind of vets every pet owner hopes to find.
So far, so good…read more.. I found this veterinary practice on Yelp based on an older review, and hoped that all the facts still rung true. My luck (and Tillie's!) they certainly did. My pup is getting on in years, and that comes with its own set of challenges. I wanted to have her throughly checked out to make sure nothing was terribly amiss before we left on a long trip. I easily and quickly made an appointment with the very polite receptionist and was booked in for a Friday evening appointment. We arrived rain-soaked to a happy, warm office full of the vet's own pooches. We were greeted warmly, seen quickly and the good doctor gave her a once over and sent me home with instructions to collect a urine sample (I had my husband do that job, thankyouverymuch) and return the following day to have it tested for any irregularities, etc. Dutiful dog dad did just this, walked it back over, paid £20 for the test, and they called us later that day with the results: your dog is old and her kidneys are slow, but she isn't in any pain or distress. Well, all good...best case scenario and we now take many trips outside to use "the loo" to accommodate the kidney-deficient canine. Big plus: the initial exam and registration appointment is free of charge. I had no idea this was true...but what a great way to be introduced to a practice. I'll surely be back. Very friendly folks that won't try to upsell you and leave you bankrupt. Practical solutions for your pets.