One thing I've learned in the last several months: moving your dog overseas is one giant pain in the ass. I'm always pleased to find that there are people out there that actually know what's going on, because I sure don't! Walton Lodge has become my vet-of-choice for my fur kid. Reasons why we love them: * They knew all the rules with pet immigration. I forget them all the time. * Friendly staff that absolutely fawned all over my dog, which he loved. * Flexibility - I was 20 minutes late because I'm a dumbass and they still got me in reasonably soon. * The vet that saw us was very good with Muggle and gave him a thorough once-over. She discovered an ear infection I didn't know he had! * The office is huge and very clean. There's no weird poo or wet dog smells here at all. * The 24 hour emergency service. this would have been extremely handy two years ago when my puppy chewed open and drank a bottle of Pine-sol in the middle of the night! We were in and out within half an hour, newly vaccinated, nails clipped and a bottle of medicine for the ear infection. It's such a relief to find someone I trust to take care of my best friend! read more

To be honest if I could I would give them 0 stars. When they first opened they were a good vets with friendly staff. But they started to go down hill quite rapidly. The prices became ridiculous but worst of all I blame them for the death of my beloved 8 year old dog Cassie :( She had a heart murmur which was only minor to start with which by the way they didn't diagnose. Every time I took her to Walton Lodge Hoddesdon, when they checked her heart, I think only once did they notice she had a murmur, the other times I had to tell them! And them they would listen to her heart again and go 'oh yes she has hasn't she' they never told me how bad it was getting or that she needed medication or anything. I was there quite often with her as she had anal gland problems so they checked her heart regularly. She got kennel cough pr so they said, which I thought was weird as she barely went near other dogs. She had a horrible hacking cough. Then earlier this year about March, she suddenly lost the use of her back leg and I could see she was in agony even though she never cried bless her. So I rang them, explained what was wrong and she was in pain and they said to bring her down and hopefully the vet could fit her in! I went straight down with her, the receptionist was rude and unhelpful. Poor Cas could not get comfy and started to whimper which she never does. It was 5.15pm when we arrived and around 7.30pm before the vet looked at her. All he said was he thought it was a sprain and gave her metacam, he said he could try to x-ray to check for a break but I would have to wait until after everyone went home, when I said she had heart murmur, he said she would have to be awake for it! She was trying to hide as in so much pain, he didn't seem bothered. Of course by the time they x-rayed her he couldn't as she wouldn't stay still. Well duh she was in agony! So he said go home and if no better by next day bring her back. I took her home but knew she wasn't right and soon as got in I felt the foot of the leg she couldn't walk on and it was cold compared to her others. Straight away I thought its a blood clot, now I'm no vet but how come I knew this and a vet that is meant to be trained and charges a fortune by the way, didn't even notice this! So rang him back and he said they had a machine to see if there is a pulse in that leg. So back we went, but low and behold it only works on front legs, why he never said that in the first place! He said again we can take her home or he could refer her to the Royal Vets, straight away I said refer her. He rang them to see if they could see her, I wish I just went there in the first place. Finally he said yes we could go, but not before charging us about £80 to refer her that's not including the charge for earlier. By time we got to Royal Vets it was past 9pm. She had been in agony that whole time. The RVC took her straight away and were brilliant. They asked what our vets had given her and I said metacam. He was shocked and said we have put her on morphine as she was clearly in agony and yes it was a blood clot. She had to stay in and when we went back they then told us the awful news that she was in the final stages of heart failure. I was so upset and angry, why had Walton Lodge not noticed her murmur getting so bad and put her on medication! It turns out she never had kennel cough it was her heart murmur symptoms! We started her on medication for her heart and thinners for her blood clot and physio to help her get the use back in her leg. But to be honest it was to late the damage to her heart was irreversible :( I went to Walton Lodge to complain about how long she was left in agony and the heart murmur, one of the nurses was there and started to have a moan back at me saying she was there and it wasn't like that at all on the night! By this time I was livid. I sent a complaint to the owner of Walton Lodge, no surprises I got no response not even a phone call. I changed vets straight away. But by July Cassie was getting worse, barely slept and paced as couldn't get comfy, she lost her energy and looked so sad it was heartbreaking. As I write this i am crying. Me and my family made the hardest decision I have ever made which was to have her put to sleep. I didn't want her to be suffering. I still haven't got over her death she was my baby and the thought of her suffering and me not knowing breaks my heart, I feel so guilty. But the anger I feel about Walton Lodge is unbelievable. I warn you all do not use them. All they care about is money not the well being of your beloved pet. If I could guess my dog has a blood clot with no vet training and a vet can't well there is no hope! They should be closed down. They couldn't even be bothered to apologize. They disgust me. read more

Walton Lodge are a great team and having 5 dogs thats what I need , I know I can trust the vets and they will be there for me and my pets as its a 24 hour surgery in there Hoddesdon branch , nothing has ever been too much trouble and I do get good value , never feel ripped off as I have in other places , been using them now for a few years and would definitely recommend. read more

Walton Lodge is an absolute disgrace. They should not be able to practice veterinary services as they obviously do not have a clue about anything to do with animals. First of all I went to this vets in the beginning of June. My beautiful German Shephard dog was 9, fully healthy and never had anything wrong with her. I took her for a check up as she was getting old just to make sure my dog was ok. I started noticing a lump on her chest which i wanted checking also. I took her to walton Lodge clinics a vets I have visited previously and spent alot of money with therefore thinking they was going to be reliable well i have never been so wrong!! My dog had the check up, that took 5 minutes, cost me 57 pounds for the vet to tell me that if i hadnt of told them she was 9 they would of thought, because she was in such good health that she was 5!!! I pointed out the lump on her chest that was concerning me and was totally disregarded and told that it was nothing to worry about and she was absoloutly fine. I went away extremely happy as anyone would be. Well, one month exactly later, my dog died. How do you answer that? Before she died she had a stroke. I took her back to Walton Lodge stupidly, and they didn't even recognise this and told me to go elsewhere. I drove round the corner to Highfield who gave me the diagnosis of a stroke and began treatment immediately for my dog, they also told me the lump on her chest was cancer. Walton Lodge is a disgrace and no animal should be taken there!!!! That lump on her chest that was ignored, was cancer this made my dog have a stroke which inevitably killed her. Those who doubt this please read in brackets the scientific discovery on strokes related to cancer. (which made my Stroke is a disabling disease and can add to the burden of patients already suffering from cancer. Several major mechanisms of stroke exist in cancer patients, which can be directly tumour related, because of coagulation disorders, infections, and therapy related. Stroke can also occur as the first sign of cancer, or lead to its detection. The classical literature suggests that stroke occurs more frequently in cancer patients than in the average population.) Now the vets are demanding a sum of money of me which i refuse to pay. Why should i pay them for a service which is diabolical and inhumane for vets to be giving services to animals and diagnosing them with the totally wrong diagnoses. If that vet would of done his 'check up' that cost 57 pounds for 5 minutes properly then my dog would off had much more of a chance of surviving. because from that date of check up we would of discovered cancer. we would of started treatment and would of given her the best possible chance of surviving. I've left it up to now to speak, as I am not only distraught that I've lost her but i am so devastated I cant even begin to describe. I will take this caught to get justice for my dog. Amy Spires. Also people who want to take their cases further contact the Royal Veterinary college. This is 0 stars and should not be a vets!!!!!!! read more

Walton Lodge Pets - Veterinarians Near Me - Hoddesdon, HRT

The vets at Ware will not return your phone calls & the staff don't do what they say they will do. The staff at Hoddesdon seem much better, but the comments in other reviews about prices are definitely true. I've just taken my cat for a repeat blood-test & had to pay both for the test & for a consultation. When I queried this I was told I had to pay for the vet's time because he has to spend time talking to me. read more