What should have been a 1-hour job it was dragged out to 2 and 1/2 hours because the service tech installed the faucet repair parts wrong the first time and had to reinstall them, doubling the time of the service call , and then he determined that, after being repaired, it still leaked and had to be replaced. His incompetence cost me about $180. Chet's used to be my go-to for plumbing and heating. Not anymore. I should also add that they charge $10 an hour more than anyone else. read more

Our furnace went out on a ridiculously snowy/icy/sleety Thursday in APRIL (gotta love Wisco). After calling another heating plumbing business that never returned my call, I remembered that we had used Chet's Plumbing and Heating for part of our basement project. I called Chet's and my call was answered by Marge, who was very helpful and located a technician that could come out that afternoon. Mike arrived within an hour and after troubleshooting, concluded that I needed a new motor. He located the part and returned within a half hour. My furnace was up and running less that two hours after I placed my call to Chet's. Mike was awesome and very patient with my over-friendly "helpful" cat. I highly recommend Chet's for your heating and plumbing needs in the Stevens Point/Plover area. read more

Chet's Plumbing & Heating - Mike was patient and accommodating with our "helper" cat, Murray - Plumbing Near Me - Stevens Point, Wisconsin

Remodeling a house my daughter bought just off campus in Stevens Point. I needed help after cutting a pipe and discovering there were no shut off valves. Dave showed up and quickly placed three Pex shut off valves. read more

We woke up in the middle of the night to find our home was at a chilly 56° inside! I messed with the heater switching it on and off to determine what was going on with it. I guess it just stopped functioning in the night. We called Chet's before 8 am, was happy to see they were already up and open. Spoke with Justin who was very helpful. Asked the questions necessary to get us the help we needed for our possible circumstances. Luckily they had someone out to us impressively quick! Mike was our serviceman. He diagnosed the issue very fast and confidently. A part of our motor broke so he went to their office, got the part and came back and made the repairs. This was all done within an hour. Unfortunately the part wasn't cheap but, we needed this fixed STAT with how cold it is right now. Very thankful for the great customer service we received from Chet's. Things ran so smooth from beginning to end. read more

UPDATE: Moving to 3 stars, was contacted by Chet's and have been informed that there must have been a misunderstanding between the off hours tech and myself because their off hours rate is $160.00 per hour and they need two techs due to safety protocol. ORIGINAL REVIEW: Giving Chet's 2 stars only because I truly have not had any work done by Chet's. This last Friday night, prior to having a family party at my house, I found myself in the terrible situation of having a drain backup in the unfinished portion of my basement. Looking to utilize a local company rather than a larger chain like Roto Rooter, I decided to give Chet's a call (with the full understanding of it being off hours). With that being said, I was eventually able to connect with Chet's off hours tech and was told that for them to stop out during OT hours, it would be at a rate of $320/person and they would be bringing two techs - for a total of $640. It was an immediate turnoff as Roto Rooter had already quoted me half that price. Unfortunately, I won't be giving Chet's another call due to this experience and will have to look elsewhere for plumbing services within Stevens Point. read more

We used Chet's twice: Once to get a brand new water heater and once to check out a leak. I have read mixed reviews about this company. Unfortunately, some of the negative reviews are true. The first time they came by, we had better luck with the service when communicating with the main guy who helped to schedule the appointment. He made sure to call me and collaborated with me to find the best time to come out. He was pleasant. However, that changed when the two repair men (different men) finally came out, I was not home but had someone there to receive them. I was told they were rude and condescending and stood around chatting with each other for awhile after the work was done. This would have added to our bill because they charge by the hour. The second time they came out to service us, there was poor communication among the staff and they went to the wrong address. Dan wasn't very professional and was short and curt with me when I tried to tell him he was at the wrong address. I think his response could have been more professional as there was no need for him to be that way. Just because there was poor communication amongst the staff doesn't mean he should be agitated with the time he spent driving around. When Dan arrived at the correct address, I was told he was short and curt, again, with the person who received him. Unnecessary. I do have to say the receptionists who took my calls were both pleasant even though some reviews said they were rude and condescending. So in conclusion, based on numerous reviews, this company needs more training in customer service! read more

I had a very specific need that I was referred to Chet's for that I was told was an insurmountable problem. They knew how to get the part and how to help me right away. I appreciated their professionalism and made me feel important. read more

I called for a quote to clean out my sewer line which had backed up a little in my basement. Receptionist told me $95/hr and should be able to get it done in an hour. While 2 service guys arrived to repair the problem, they had to remove the basement stool to clean the line. I asked the service guy how much to install new valve on toilet while they were here. Guy said about $50 and I OK'd it. They were here a total of 1 hour and 5 minutes. There is a travel charge of $10 to allow for travel time to and from my home according to their service manager. Their shop is 1.8 miles away. I was charged for 2 hours with a total charge of $490.00. After calling about the bill their service manager offered me a $50 reduction. I said I felt $100 would be more fair. He said he would talk to everyone involved and get back to me. After admitting I was mislead by his receptionist, he said all their policies were followed and now was offering me a $25 credit towards future services. I told him they would be the LAST people I would use and hung up. Apparently misleading their customers is also one of their policies. On a side note, their service man Dave was probably the most rude and arrogant service person I've ever had in my home. I would not recommend this company to anyone. read more

chet tell me can not put in a toilet and he is a plumber this guy can not trust him

We used Chet's years ago when we built our house and decided we needed a master bath remodel so I was excited to see what they had in their show room. I was greeted by the most condescending person I have ever met, told "I needed and appointment," and basically given the brush off. No asking if I would like and appointment. I had a couple of questions for her and she left me frustrated and feeling humiliated. I simply walked out. I was so upset that I called the owner, who told me they would take care of it. Don't know if they did or not but I will never subject myself to that kind of behavior again.and neither should you!! If that is the way they treat people coming into their business I would hate to see what they do after they have your business. read more

I was a repeat customer. I would not recommend Chet's plumbing to anyone. Overall my gripe is from a second interaction. I needed a new dishwasher installed. My cupboards never had one installed before. I called Chet's and told them I had a new dishwasher installation. There wasn't one before. Chet's customer service affirmed me on the phone they could do it. When the plumber came in he measured the cabinets, not the space with the face plate that screws off, and said the dishwasher wouldn't fit. He then went on for 20-30 minutes about how I needed a carpenter and gave me a name, and a price of over 500 dollars to replace my counter-tops to make the cupboards and dishwasher fit in the requested area, nothing about plumbing. I suggested a few other spots if he wasn't comfortable installing the dishwasher next to the sink and he flat out said "I'm not going to do that." I told him that if he wasn't going to do any work or install the dishwasher he should leave. He said I would have to pay for the hour of work. An hour of work which he didn't do any plumbing, also known as his job. The only thing he did was look under my sink and go "Looks like it's all there." I paid for his time and he left. I called later on in the day and asked for management. The manager that called back didn't provide any real customer support in fact I only got yelled at, insulted, interrupted every time I tried to explain anything, and belittled. When on the phone with the manager (a guy noted in other reviews as having very poor customer service) he kept asking me "What do you want, do you want me to send a guy and just jam the dishwasher in place, do you want me to ruin your cabinets? Is that what you want?" He was saying very aggressively and interrupting me over whatever I was saying, not a tone or attitude where you would invite a person over to your house with. I had to take a lot of deep breaths from all the berating he was doing to keep calm. The manager kept talking over me, he got to a point and asked "What is it you wanted him to do?" Well for starters you're the experts, you're the plumbers, if I knew what he was supposed to do why would I hire you? He kept repeating this until I said "You're the expert's, you tell me!" I followed that up with "I know you have professional's and in fact I was very happy with the first person that did some plumbing, however this guy came over and didn't do any work and I still paid for his time." After what felt like an eternity on the phone with this manager finally asks me a question related to the reason I called, plumbing, "Well I guess we never covered this what was the size of the drain pipe?" He goes on to explain all the work the plumber could have done. So why didn't the plumber do all this work you're explaining to me over the phone? Needless to say I didn't invite them to do any more work. Let me ask you this, if you are a customer service company and you use bullying tactics you should not be a representative of a company or said company should not be in business. In the end I never called a carpenter or another plumber. I installed it myself. I moved the open cupboard that was on the left of the space out. The corner was just a wooden face plate. Nothing got damaged and the dishwasher fit. In fact I have extra space that I am putting a nice looking wine-rack into my cabinets. I went to the local hardware store and got the pieces and tools tools for the job cheaper than I paid for the hour of "no-work" from them. read more

Horrible place, sold me defective parts and refused to replace them. Worst customer service Ive ever had as well.. Please don't go their!

BE VERY CAREFUL OF THIS BUSINESS!! I called to have a hot water heater installed (installation only).I was told that "a plumber' (singular) could be sent next day (I appreciated late request accommadation) at a rate of $80 per hour. I felt that sounded reasonable. I agreed. Chet's plumbing sent TWO plumbers and charged FULL RATE for BOTH. A very easy install took 1.5 hours ( seemed long for TWO, but ok). They also removed old heater (grateful). When argued/questioned about the $387 bill for an easy install ( old one unhooked and drained, new one out of box and setting right next to it) I was told OSHA required the second person. A GOOGLE search turned up NOTHING of what I believe this as a bogus claim). Chet's agreed to lower bill to $300. MAKE SURE YOU GET AN ITEMIZED ESTIMATE OF EVERY SINGLE CHARGE THEY WILL BILL YOU FOR BEFORE AGREEING. I BELIEVE THEY ARE SLEEZY AND NOT TO BE TRUSTED. PLEASE NOTE: The quality of the work is not in question. The work was professionally done. My frustration is with office performance/practices of this business. read more

Rude service. Requested a quote for a water heater. Technician spent time trash talking previous installer which was funny since Chet put in the last water heater. When he discovered this there was a lot of back peddling. No quote was ever given but we were made aware several times during the visit that they were not shy about applying liens too late passing customers. It has been over three weeks and still no quote. We obviously went to another contractor. All in all just very disgusted with experience from Chet's read more

Chet's was timely in servicing my needs. They completed the job and fixed my plumbing repair. A few days later I received my bill. It was incredibly high and I was charged a fee for everything they could think of! I had to pay for an additional person to come and deliver the parts they needed! I live within walking distance and was charged $30 for delivery. I had questions about the water tank they installed. I made multiple attempts to contact them. I even enclosed a very kind well written letter with full payment asking that they contact me and explained I felt taken advantage of and ripped off. Two and a half weeks passed. They cashed my check but didn't contact me. I called again and showed a sense of urgency. I spoke with the service manager who stated he thought this issue was resolved. He did nothing to make up for the poor customer service. We ended the conversation by me saying, "well I'm not satisfied I guess that will have to be ok" he said ok and hung up. Rip off rates, fees for everything and horrible customer service to boot! I'll never use these rude penny pinchers again. read more

Chet's is a horrible company to deal with. They are a complete rip off!!!! they were supposed to clean out my drain pipe in my basement. They spent a total of 30 mins cleaning it out and charged me $414.00. Dumped the wasted in my yard for me to clean up. Then the drain backed up 1 week later. They came back out without scheduling an appointment. my renters were not available. Charged me for their unscheduled visit even though I had given them the contact numbers to schedule an appointment. Came back out again that day. Charge me $313 saying it was an excessive amount of tampons in drain despite being there one week before. I have had other problems with them in the past not being able to open a wall or saying I had to replace ALL my pipes when it was one single pipe right where the leak was coming from. Don't use this company unless you want unprofessional technicians and to be charged an extreme amount of money for a small job. I should have went with Roto Rooter which stands by their work, if they have to come back within a reasonable time period, they will not charge. read more