If I could rate my experience a zero I would . I don't think it was necessarily the place, but it was the masseuse that appeared to be angry. My massage felt more like a rub and in the room, she just massaged my shoulders and my legs I paid for reflexology foot massage for 30 minutes and that was a rub I paid for a 45 minute body massage and that was a rub. She wasn't very accommodating and at the end of it she tried to charge me $296.twice although there's one price for the massage one price for the feet.. the last 10 minutes of my massage she left the room to help someone at the front. She came back in the room to rush me as if she needed a room for the next Customer, then she cut the timer off so my massage was not only horrible, but it was also incomplete. I felt worse when I left when I went in there. read more

Visited the business again after more than a year from the last visit after my regular massage therapist canceled my appointment for 4/4. I was hoping for a better session this time around. Booked online with a therapist who was advertised as English speaking but spoke little English. She stopped working on me three times to talk a coworker in their native language. Two of the conversations were held when the coworker actually came into the room to talk to her while I was in the session. They were quite loud and disruptive. The third time the therapist left the room taking the clock with her. So I know when my time was up I didn't get the full hour. She tried to sell me on essential oil rubbed into my skin but I declined knowing it was an extra cost. She did work hard, but overall the technique was poor. These therapists are not high end professionals. Lots of coconut oil and hard rubbing on the skin, but no serious movement used to manipulate the muscles. And due to the language barrier you can't communicate with the therapists. Basically this business is just an assembly line so if you're not looking for a high-quality massage for a fairly low price this is the place to go. But if you want a quality high-end massage you're goping have to look elsewhere and pay the higher price. read more

The staff is very nice and it is easy to get a quick appointment. It is a nice quiet relaxing place and a good experience. I have been there quite a few times over the past two years. read more

No English from massage therapist nor manager... just ok... then charged extra for essential oils ( extra 10 dollars) without telling you ... read more

Let me start by saying the massage was awesome! Deep tissue/professional/clean/quiet. During the massage, she asked me if I wanted an extra 30 min for $30. I was under a time restraint and couldn't stay another 30 min. I said 'no thank you' to the extra 30 min. Of course, I wasn't checking the time so I had no idea how long things were taking. When I got to pay, she asks for the 90 min. I wasn't happy about that and now I was late. I paid for the 60min with a nice tip. read more

been going to Chi for almost a year for a massage once a week Went on Christmas and Coco was sick coughing and sneezing over me, not wearing a mask. Then two days later I end up with Covid, not very happy, not going back, thanks Chi. It was a wonderful Christmas present. Thanks for nothing. read more

Chi Massage is ran by a group of Chinese women who are ready to serve you. They start a timer to assure they you get all the time you paid for and ask if you'd like to add time when it goes off. Who this is suitable for: Individuals who need general pressure to their body to alleviate tension with no preexisting medical concerns. While it may be a relaxing environment, the work is not done by skilled professionals. If you are fluent in Chinese Mandarin, you'll fit right in. Who shouldn't come here: Individuals with medical issues where you think massage solves all your problems. While it may solve some of your problems, the staff here barely speak 'basic' English' so they won't understand your precautions if you have a medical condition. Chances are if you said "I had hip surgery, don't touch here" they won't understand that. read more

This is one of the all time worst massage places. Got a massage there a number of months ago. It was not good but it is also less expensive than other places. I didn't go back but I also didn't leave a bad review. Long story, short - decided to give them another try but didn't even get a massage this time! Piecing it together (the massage therapist spoke zero English and didn't have a translation app) I think they overbooked and even though I was undressed and on the table, they decided to give preference to the couple who came in after me. I kept asking for a blanket bc is was effen cold. Lots of talking on the phone and then she told me I had to wait around 15 minutes. Still no blanket. I got up to get dressed. The massage therapist wouldn't leave the room. Now there is loud, fast talking on the phone. I just got dressed in front of the therapist bc she would not step outside. Looking back, the whole experience was pretty funny but - wow! Yes, it's a bargain but, people, trust me - it's not worth it! Life is too short. read more

They rush you and when you are in room they keep running in and out not worth it , I try to give them chances and go back same issue wont waste my time read more

Amy and Coco are super sweet and both do an amazing massage. Be sure to let them know if you prefer a soft, medium or deep massage before you start, and you will get the perfect massage just for your preference. Highly recommend!! read more

I normally enjoy shopping at the Paddock Mall and find the store and kiosk employees to be respectful and helpful. However I experienced a disturbing interaction on 1/03/2025 and wish to warn other shoppers. I was followed and harassed by a male employee at the massage kiosk in front of the Bunker 27 clothing store, which I'm told is an extension of the Chi Reflexology massage parlor elsewhere in the mall. This employee repeatedly tried to convince me to buy a massage despite me telling him "no thank you" very clearly, and followed me away from the kiosk. He motioned as if to touch my shoulder as I walked away with my back turned, and did not desist until I raised my voice to say "no thank you" very loudly. This interaction made me extremely unsafe, especially since I had my two young children with me. I have informed the mall security office and the general manager of the mall of this incident, and am posting here to notify the owner of the kiosk and massage parlor. I was not able to see a name tag on this employee, but I observed that he appeared to be in his 60s. I hope that this situation will be dealt with appropriately and that nobody else will be harassed. read more

Nobody in there speaks English. The therapist didn't understand what I was there for and her boss was so frustrated she began yelling at her. I sat down and the massage began, no questions about what area to target, what was hurting, nothing. The "therapist " was busy on her phone checking it and at the same time checking to see if her boss was coming. She actually jumped at one point when another therapist came through the front area on her way to check a client out . I asked that therapist if she had a price list of back massages gesturing to my back and she said "you back hurt?" running toward me like she was going to adjust my chair. I just said waved her off saying "never mind" (I found the price list on the way out) Once my therapist stopped messing around with her phone she gave a pretty good massage. The place was very clean. I will not be returning read more

4/9/21 Husband and I walked in this morning did a 90 minute full body massage with Jenny and Peter. They were awesome! Very good relieved very sore muscles from walking and working out. Would highly recommend- 90 minutes for $90.00. Quiet relaxing environment. Plan on many returns. Elizabeth F. read more

Horrible! Stay away. No one speaks English and I mean that in a way you literally can not communicate. Literally. They don't even understand you pointing at the photo of the services on their own menu. They don't know what the photos mean. It's a lovely setting and an absolute shame. I went solely for detox foot bath and decided to get massage and reflexology too. It was only at the end they pointed to me the foot bath being turned off. Not that I wouldn't have stayed anyway but that would have been nice to know when I was pointing at the foot bath picture several times and they kept nodding the heads saying later. Lady working on me was lovely enough but to have her chit chat with the other Chinese workers like it was a nail salon really wasn't conducive to a nice relaxing massage setting. If I didn't have a proper full body massage planned the next day, I'd have been more disappointed than I was. A total sad shame as I would have been a weekly customer. There's a lovely Chinese man doing the same in the Leesburg mall - go there instead. He's excellent and kind. He doesn't speak English very well but you can easily communicate with him. Not listed on Yelp. He'll be my weekly little thing on the side of my massage guy instead of Chi. read more

I have been a client here for a long time and have made referrals never a problem I usually have 1 hour. Ladies are very professional and appreciate the business read more

Do not go here!! They are a not professional. They don't know what they are doing. Long story short. Don't go behind the curtain. Two people came in and now Im missing money from my purse. My back is completely beaten to a pulp and badly bruised. Then they finally know how to speak English when they want you to pay in cash. ​ read more

I had 20 minutes to kill and got the best massage of my life needless to say I keep coming back! I'm going today for a facial and a massage YAY! read more

Got the reflexology and foot detox on groupon. The 30 min foot reflexology includes a neck and shoulder massage as well. Timer went off and was asked of i wanted to pay extra for a little more time. I know businesses can not always offer this... but oh how many times ive been getting massges and wished I had that option. Im not sure if the foot mssage would actually be called reflexology, but I have planter fasciitis, so 30 minutes of rubbing my feet was heaven. Cindy was great, applid perfect pressure. Will definitely be back to check out a full massage. Only thing I'd say, is that the music could have been a little softer for more relaxing. read more

Listen, this is the best deal you can get for a massage anywhere. We are regulars (every 3 weeks) and love the environment. It is priced right. Yes, the English is broken but this is an Authentic experience. My wife and I truly feel the staff tries to make your experience worthwhile. We do not come here for a romantic get away and if that's what you are looking for go to WEC ( which we did a few weeks ago and it is VERY nice) and pay 3x for the services. When we leave we feel stress free, relaxed, and rejuvenated to work hard for another work week! read more

If I could give zero stars would. I've gotten countless massages and never had someone try to rub my spine with their elbow with force which caused me a lot of pain in my neck. I told her to stop but she kept doing it. Clearly spoke no English. This woman had zero training because that's massage 101 never to put pressure on spinal processes as you can cause damage. I would avoid this place at all costs! read more

very bad experience. massage started 15 minutes late, therapist was digging her fingernails into my skin. did not use lotion or oil when needed. then DEMANDED tip while signing my credit card before having the opportunity to give her anything in cash that she really didn't even deserve. they increased their prices 10%, now charge an additional 3.5% on all credit card charges and expect tips in cash even when they are not prompt and do a horrible job. I paid over $100 to walk out angry and dissatisfied. been coming here 7 years not sure I'll ever return. also they do speak any English or listen to what you want. they only understand "hard"" and "soft". read more

I've been to this location twice now. The first time was nice. The ladies who work the location don't speak English and they didn't have anyone running the location who did. You had to call a number to have them in turn call the massage therapists to tell them the service you want. The massage itself was great. The original massage was so good it inspired me to book a second spa day to bring my friend who was visiting from out of town. We got there early and were seated right away. My friend had someone helping right away - I on the other hand waited for a while. So long so that the massage therapist helping my friend started screaming at the other massage therapists to come help me. This lead to a 10-15 minute screaming match between the three therapists. I never got my massage and my friend was so stressed at this point she didn't want to stay. Management did reach out and offered a special deal, but at this point neither one of us wants to go back. read more

amy gave me the best massage of my life and I am a former beauty editor and have received hundreds. wow.

I purchased the Groupon foot reflexology. Very relaxing I had an early morning appointment so it was quite and peaceful. They are very clean and provides you with a mask and surprisingly don't make you pay for it. Great service read more

I want to give this a 1 star just so people don't go!!! I LOVE THIS PLACE! It's my go to on date nights and girls night out! read more

Thee worst! Distractions up the Yeen Yang! Unprofessional masseuses! Last 30-minutes consist of your feet soaking in warm water while the masseuses were in the back eating! We got up dried our feet and walked out! read more

Stay away unless you don't value your time. We stopped in and asked of they can give us a massage then or better make an appointment.They told us that they will be ready for us in 15 min. We returned but they were still busy with other costumers. After 10 min. Put our feet in water and disappear. After another 15 min I asked when they will be able to take care of us, and they answered 15 min.We left because at this point I didn't know if they understand me or they know only that answer. read more

I've been there about 10 times and have never been disappointed. always a peaceful and serine environment. Very clean as well. It's true that the majority don't speak a lick of English but they are very good at what they do! I get the deep tissue massage and would recommend they to anyone. read more

This was one of the worst spa experiences of my life. 1st they couldn't figure out what our Groupon was for (even though they're the ones that create the deal.. it was supposed to be for a 30 minute foot detox and a 30 minute foot reflexology) they had no idea what the detox was for so they said they would do a 1 hour reflexology. They are not qualified or licensed in this and DID NOT do reflexology but instead did a basic pedicure foot massage. They use a cheap cream that's not luxurious feeling at all, they never cleaned our feet, just laid us on these uncomfortable beds with a cheap towel over our waist as a blanket then started rubbing our feet. They were talking to each other the entire time and the place opens up to the mall so you can hear everything. One lady came in to get a massage and they had to stop to talk to her then they stuck her in a room and never told her it would be a 30 minute wait. They just have curtains hanging for rooms so there's no privacy. This place is an absolute joke. Save your time and money!!! read more

I went for foot reflexology which also includes head, neck and shoulder massage. I loved it! I have never felt this relaxed after after a massage. My only advice to the business owners is to pay attention to the request of the customer. Initially there was some confusion as to what type of service I wanted. It can easily be avoided with better communication. Overall it's a great new place in Ocala. I'd totally recommend to anyone in need of relaxation. read more

Hit the spot! I'm visiting my parents from out of town and my mom really needed a massage. I did too, so I found this spot via google and both of us thoroughly enjoyed our massages. It was a little tough to communicate with the staff, but we just asked for a 60 minute, full body massage, and it did not disappoint! They even use hot stones in the middle of the session and it felt like heaven! This is the real deal. read more

Staff were friendly and polite. I was told right now, due to COVID-19, you need to make an appointment before coming in. Thankfully I had called before just to see if they had openings for today and they did! read more

Was a great foot massage, but Ocala people have no class, 2 loud mouth women came in and blabed the whole time..there is meditation music and Buddha all over the place...I think they thought it was a bingo hall. I had the lady shuuuuu them. Other than that it was good. read more

Great new location! Massage therapists are very skilled and friendly. They offer lots of styles, and reflexology too.

Chi Massage by Leah has just become the best massage I've ever had - use to be one from Miami - not anymore. Highly recommend!

Excellent deep tissue massage. I started going to Chi when they first opened as Bamboo in the mall. There can be a minor language issue so I recommend that you speak slowly. I go regularly for a 1-2 hour massage to work out the kinks in my back. read more

The most amazing massage. No foo foo but they are very knowledgeable about curing what ails you. Very impressed

Was visiting Ocala and needed a high-quality, deep-tissue massage late at night (7:30) on a Saturday. This business came through with great massage. Ask for therapist Ivy. read more