My parents and I were weary and hungry when we checked into our pine bluff hotel around 8pm Tuesday evening. we read the reviews and were dreading th possibility of poor service. We decided to give Chili's a redemptive chance and expressed our concerns with Aiden the host when we checked in. even though he was not the designated server he was determined to meet our needs and helped the short staffed servers. our food came out hot fresh and tasty. the manager said the they have recently revamped staffing in the last 4 months. read more

Service is horrible. A lot of people working but not working. Worst experience at that location ever

We decided to have our first dinner here since none of us were familiar with Pine Bluff. After seeing the reviews we wanted to give this restaurant the benefit of the doubt since this was the only option that was familiar with the group. We were a party of five and pretty patient although hungry from our travels and ordered drinks. Most ordered beer and others ordered water. The waters came out promptly however the drinks came out about 25 minutes later. The restaurant overall wasn't busy so we weren't sure as to why the drinks took too long. The waitress and staff had little patients with anyone. We hadn't even ordered our food and someone came out with a tray of food trying to serve us however we kept teller the waitress that we didn't order the food. The response was more so rude that we inconvenienced them until another waitress had to direct them to another table. After our first round of drinks we decided to order another. However, the waitress ended up coming back saying that one of the taps ran out. They didn't even try to see if there was another keg in the back to replace but to just come out and tell us there wasn't any more beer. The person that ordered the beer replied with ordering a glass of wine and before they could tell the waitress what type of wine they wanted, the waitress walked away. Slowly but surely the drinks came out with the exception of the wine. When we inquired on the wine, the waitress said that the bartender works on their own time so we'd have to wait on the bartender. Few moments later the bartender came out, apologized and then asked what type of wine one of us wanted. The food was okay. I opted to share a meal with someone else and it came out alright. Let's just say that the service could be worked on. read more

Very disappointing experience at Chili's. The beer was flat, the service was slow and inattentive, and to make matters worse, I became seriously ill after eating there. The overall quality of the food and service was unacceptable. I will not be returning and cannot recommend this location based on my experience. read more

SERVICE IS AWEFUL AVOID THIS PLACE. waited for someone to take our drink order for 20 min and got walked by many employees. everyone here is using the same braincell and passing it around as needed. read more

This location is bad enough that I almost don't want to eat at any other Chili's. Not crowded. Horrible service. Awful food. I haven't been to this location in over a year, so I wanted to give it the benefit of the doubt. That was my mistake. Never again. Stay clear of this location. There's no way the owner of this restaurant is not aware of how bad it is. read more

Oh my !!! WTH?? No words to describe what we walked into, I would not eat here. No one even came to the door to speak to us

i recently visited this establishment; mary the hostess was very polite and welcoming. the food was pretty good. came out in an efficient and timely manner; the server laylay was super sweet, and very attentive! the place was clean and such a vibe. 10/10 would recommend and be coming back! read more

The food was fast and is was vary good and the service was amazing I'll come back again if I could

Absolute F- got seated and we waited a half hour and still no one took our drink order. We got up and walked out and all they had to say is have a good day. read more

I came here with a group of 10 people. We waited 45 minutes for a table, and an hour and a half to get our food. When our food came out only 6 of us got what we ordered. The other 4 orders apparently were given to a different table so we sat waiting for another 30 minutes. Our drinks were refilled one time, and the servers didn't seem to see any problem with the service. They are unprofessional, lazy, and completely unorganized. I wouldn't come here again if someone paid me. read more

My family lives in Pine Bluff where there aren't a ton of restaurant options. They haven't had a great track record with this Chili's, but when I came to visit, we decided to give it another try. I wish we hadn't. The entire restaurant was deserted, so service was attentive and relatively pleasant. However, everything we tried to order was out of stock. Out of the 9 options for the appetiser platter, only 3 were available. It was super disappointing to have the waiter keep coming back after we ordered telling us that what we wanted was out of stock. We would choose something else and repeat the whole process. The food itself was not great. The quesadillas on the quesadilla explosion salad had so little cheese that the tortillas would not stick together. The appetizers were all cold and the salad was soggy. Would I eat here again? Only if literally every other restaurant was closed. read more

Chili's - American Near Me - Pine Bluff, Arkansas

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The person at the door was not friendly at all. My waitress was nice and did a good job. Our food was lukewarm and we had to ask for tortillas because they did not bring those with our meal. For the price our food should have been steaming hot but it wasn't. Probably want go back, that was the first time we had been there in several years because of our last experience was not good either. read more

I was one of the last customers of the night tonight and my server was so nice. Her name was Kate. She listened to me about my day and was and excellent server. My triple dipper and chips and Guacamole was great. Just a 10 out of 10 experience. Wasn't a long wait and they let me take my time eating. I will definitely be coming back. read more

Chili's - A Clean Restraint at the end of the night from my server. - American Near Me - Pine Bluff, Arkansas

I cannot believe this is a Chili's? I'm sitting at the bar with the worst and rude bartender and staff in the world kinda serving some of us. All I can hear the employees area playing grab ass. The kitchen area fun noise is louder than the music in the restaurant. I see customers walk in and wait and wait and wait to be greeted by anyone from the staff. I have seen at least 8 people turn around and leave due to not being greeted by staff. The food is more than slow to come out of the kitchen. Appears having fun is more important than serving paying guest. Chili's Pine Bluff shame on you and you suck. I see your doors closing and yet more people who refused to do their job properly and playing a fool at work losing their jobs. Shame on you Chili's Pine Bluff!!! read more

Slow, slow, slow! Poor service/rude staff. The restaurant was not full at all and the bartender never got a chance to make our drinks. The waiter took out order and never came back to check in the table. read more

The hostess was rude, the waiter was odd, and we were literally there for an hour and a half before our food arrived. Then my food was disgusting-- I'm not sure how they managed to make a greasy steak but they did! read more

Do not come here. The reasons why. 1. Server Tina: is a Racist and a sexist. To judge someone based on the color of their hair for their identification is so wrong. What if I like the color pink or I am trying to match my lady? I was with my best friends wife, while they were at work as I visited on Vacation, trying to cheer me up after breaking up with my fiance. I quote she said to the kitchen boy to send out food. " This food should only go to the one man at the bar". The order was for the African American gentleman not for us. We redirected. 2. We waited 90 minutes in a slow shift of maybe 9 tables of people at the bar for our order. My salad got there before even a check in on water. I had to ask for a water refill. She brought it back 30 minutes from the kitchen sink instead of a chilled glass in the bar area where we were seated. 3. Food wise the salad wasn't even tossed dressing on the side of a bread plate. 4. We cashed out after 2 hours of waiting for our food. Paying only for the Dr pepper, as they directed. 5. The inability to be professional to guests, and perform basic duties is seen here. If you can't perform them or man a bar why are you working for the brand. read more

I love this chilis because it introduced me to the amazing world of chilis. It also serves the double bacon rancher burger which is the best thing that has ever been put between buns. read more

Waiting over an hour for some burgers on Thursday night. Waiter was nice but service in the kitchen is horrible!

Food was amazing it was a little packed so it was also backed up but that is expected as a popular place . Our server was named Cory he was very patient friendly positive attitude hard worker you could tell that we loved his job but it was kinda slow on the drink refills but that is completely understandable with the fact that the restaurant was packed with people but our server came out gave us to go Drinks and he was very happy and very excited and we loved that about him he deserves a raise read more

I don't know what stars aligned today to make it possible, but I had a great lunch with my mom at this Pine Bluff, Chili's! Seated quickly, not too surprising, and all service staff was very polite and nice. Larry, in particular, who was also working the Bar, did an EXCELLENT job. And I know he reliably works there and he works hard, he's personable, and we actually didn't have to ask for anything when we needed the to-go containers. He brought the sauce lids my mom wanted without her even asking and that's actually something people forget all the time. Anyways, we got the triple dipper and honey chipotle chicken crispers. It was all hot and fresh and tasted good! There was a small wait, but I would rather wait for good, hot food, than be served anything else. So whoever was in the kitchen on May 30th between 12PM-1:30PM did an excellent job. It was clean and they were playing nice music. Great job! read more

Food was excellent BUT attitudes were not what we expected. Food dry, cold, burnt, & late. Also they took my order knowing they didn't have the item. Then they proceeded to not provide us with napkins or forks. ALSO our checks were incorrect and mixed up & they were still trying to make us pay for something they didnt have. read more

My husband and I stopped by around 1:30pm and the restaurant was not very busy only 2 other tables with customers. We sat down for about 5 minutes and the waitress came by and said I will be right back. She came back by again before disappearing to the back and told us she would be right with us. This happened again after another Finished read more

We ordered to-go food at this chilis during our travel from Florida to Oklahoma- we got there to pickup 15 minutes earlier than expected time, and then waited another 20 minutes after promised time. Once we got in the car i started giving everyone their food. I realized mine was cold(not even just cold. It was soggy, and nasty. In a rush, went inside to ask them to refund it. They took my information and said they would refund this item. I wasnt given a refund receipt showing this, so hopefully they refund it? Once in the car, the kids had realized their chicken was cold as well. We spent $75 here, and noone is eating their food. Im already traveling back to Oklahoma again, and do not have time to turn around. I will never stop at this location again!! Save your time, and money. read more

Tried to eat here a few times. Takes 30 minutes minimum after you sit down to get your drink order. Food takes even longer.

I enjoyed seeing Larry the bartender again after many years. However, I wanted a frozen margarita but the machine was broken & I guess no blender or ice. However, the shaken one was nice. However , I got a full rack of ribs to go & was highly disappointed. They were dry & over-cooked & for the price, I was robbed! I knew I should have just gotten an appetizer or the fajitas. I don't know what was thinking b/c good ribs are not Chili's deal. Tex-Mex is ! It was for Father's Day to my significant other as a peace offering which turned out to be a dud after being giving Chili's & Larry a positive review before trying the food before I left . And, I really couldn't afford a $50 tab as i am on a very fixed budget & was needing some comfort food having come from my Dr appt & trying not to be sad b/c it was 24 years Sister went home to be w/ the Lord & left me as an only child. But, one day I will see my Jesus & Sister & my dad & all my loved ones & friends & the saints on that glad reunion day in Heaven forevermore! Oh, what a day that will be! Praise God, there's Victory in Jesus! Amen & amen. read more

Passing through on vacation. Service was TERRIBLE. Everyone in our party (except for one) received their food, and then we waited, and waited, and waited for that one last order to arrive... When our waitstaff mysteriously disappeared, we tried asking the hostess if she could help us. Her response: "I'm just the hostess. That's not my job." My dear, with THAT attitude, that is all you will ever be! So....we tried to catch the eye of another server...he made eye contact and promptly turned around. Seriously! You all have CHILI'S on your shirt - represent! When our server came finally came to wait on some other poor souls who'd made the wrong choice, we were able to get her attention. When asked, her response was to blame the kitchen for being slow! (This place was not busy!) We asked her to make the order to go and asked to speak with the manager. So, while the mgr is at our table apologizing, we let him know we needed to have the item removed from our ticket as we were ready to go..our server shows up with item bagged for takeout (what timing!). We sent it back, the manager provided a discount and apologized one more time. Then, we sat, and sat, and sat...get this...for the kiosk on our table to show our ticket!!! Finally, a completely different server (hopefully soon to be assistant manager) realized we were just sitting there and came over to offer assistance. She quickly brought a new kiosk and we were able to pay the tab and leave. I know we won't be back and will likely not visit another Chili's for quite a while, if ever! The only nonnegative was the manager and the other server at the end. read more

Chili's - Pine Bluff, AR - American Near Me - Pine Bluff, Arkansas

The worst service I've ever had! After 45 minutes we finally asked for our drinks and I was asked if I could wait the tables faster. Yes I could wait 4 tables faster actually. Update, went to the store and wing stop and it took less than 45 minutes read more

Tonight I order the appetizer trio and they gave me raw crisp tender and I order the texas Nacho fries and the cheese was dried out couldn't pull a fry apart. I am very disappointed in Chili's and will never return. Pine bluff Arkansas Chilis is garbage. read more

Chili's - Half Order TX Cheese Fries - American Near Me - Pine Bluff, Arkansas

I came here today with low expectations. The rating was at a 1.5 total. I do see why it would be this low. The food took a long time to come out. The staff were plenty friendly but slow. Did not keep the drinks topped off. The chips and salsa were good but the smoke house meal was not what I was expecting. The corn was not hot enough to fully melt the garlic butter that it was over done with. The chicken and quesadillas were good enough. After asking for the check I sat for 30min before they sent the bill to the computer at the table. If you are very patient and not easily offended, this may be a spot for you. But, I do not recommend this location for most occasions. read more

10 minutes at bar. 2 workers came through. One dropped off some food for someone else and rudely explained, when asked for a steak knife, that they didn't have any silverware because someone threw it out. The next person happened to have a knife, gave it and left. No one spoke to me, so I used the time to search Yelp for another restaurant. Hostess had her face buried in her phone and never looked up. Do yourself a favor and try somewhere else. read more

I keep looking at the reviews and hoping they will improve. I really wish they would improve. I live here in PB and this would be a great place to go but the service and quality is so poor that the only customers seem to be from out of town. They don't any better. Please get someone in here that can make a difference. Check out the service at the Colonial Steak house and you will be immediately impressed. The Chili's in Benton has great service and good quality. read more

Service was awful. I had came down from Airazona to visit my family and my granddaughter and her fiance decided to treat me to dinner. We had a 20 minute wait. But once we got seated and give our drink order, it was about 20 minutes before we got our drinks, we went ahead and ordered our food and waited an hour and 15 minutes and still had not received our food. They're were there tables of people that came in after us that got there food, payed and left and we still had not received our food. Finally I got up and asked to speak to the manager. Terrible , terrible service and the food was in all that good either. Of course, the manager said that she had 3 new cooks straining and they just lost a couple of managers.But hell I've managed places since I was 18 years.Old and never had nothing like that before. Never again Never, Never, never.. read more

Came into this chilis at 12:45. We sat until 1:10 and never even saw a waitress. There were three tables around us that didn't even have their drinks and two more with only drinks. We asked the greeter how long she thought it would be until we would have a waitress and she rudely responded with "you're asking the wrong person." Don't go to this chilis. read more

We were traveling through on our way home from vacation and stopped in around 7:30 to eat dinner. We got our chips and salsa with our drinks very quickly and everything was refilled quickly. There were four of us and we all ordered different meals with special request on each meal. Everyone's meal was correct and the food was all delicious. Our waitress was very nice and worked very hard to make sure our meal was enjoyable! I highly recommend. read more

Rude management threw paper at my co worker..... I've never been so unimpressed by a restaurant in my life. The manager totally needs to be fired. Throwing paper at my coworker is uncalled for maybe they do that in Colorado but out here we have manners. Proceeded to call me out my name and say I am half I am not black wtf are u kidding me. I would never ever ever come her Called the number u gave me and that number is full it won't let me leave a review on your feed back page. So idk if you guys actually care to help me or fix this issue read more

I normally don't have any problems with them but tonight I went and ordered a steak well done got home to eat it and it was completely pink. called back to the restaurant whoever answered the phone had a nasty attitude asked to speak with the manager and they left me on hold for 3 minutes before hanging up the phone. They want have to worry about getting me as a customer again read more

The food was good and the service even better. This location is also really clean and the wait was not long.

As soon as we sat down we placed our complete order. Drinks, chips and salsa and meal. After 20 minutes and asking two employees when we would get our chips and salsa we finally left and went to Charros and were served promptly. read more