Great team at Chimney Cricket. They were very responsive to my initial inquiry, and overall did great work. I called them out because one of our gas fire places wouldn't start. The first thing they did was test and inspect everything from a safety perspective. We determined that the non-functioning unit, already long in the tooth, needed replacing. We went over my options and selected a ventless (or vent-free) gas log set. It doesn't burn with the same aesthetically pleasing lively flicker, but it burns much cleaner, safer and more efficiently. The Chimney Cricket team came back the following week and had the fireplace cleaned out and installed in no time (pictured). Would definitely hire this team again. Polite, responsive, knowledgable, and just a general honest approach to their work. read more

Chimney Cricket - Ventless gas fire logs installed by Chimney Cricket - Fireplace Services Near Me

I've used them in the past without any complaints. Their prices are way up! Much more expensive than most other chimney sweeps

Chimney Cricket came out on time and was very honest. Unfortunately we have to have some repairs done on the outside before they could do the inside. They didn't charge us, which we thought was so kind. read more

We've had our fireplace(s) serviced by Chimney Cricket for years. They do a nice thorough job cleaning and are very respectful of our indoor space. The service people are polite and friendly. Pricing is fair. I highly recommend read more

They inspected our chimney, and gave very helpful and informative advice and recommendations.

Quick response times, got an appointment within a reasonable time frame and friendly, knowledgable people. Recommend!

We enjoy using our chimney a lot, especially in the autumn and spring months. So I knew our chimney needed cleaning and an inspection is always a good thing. They arrived about an hour early, which is no problem for me. They needed about thirty minutes to sweep, vacuum, and visually inspect my chimney. They left no mess at all. So I'm very satisfied with that! What they do not do is clean the clean-out that goes to the basement where there is an access door. They aren't alone with that - I've never had any chimney sweep company willing to do that. Nevertheless, it was something I wanted to have done. They found no issues with the chimney except for the metal door on the floor of the firebox that allows ashes to be swept into the clean-out that goes to the basement. Their recommendation was to get a piece of sheet metal and lay it over the door so that no hot ashes or embers could fall into the chute. He said to never let anything hot go into that chute; it could result in a fire. This leads back to my concern with the clean-out. Having said that, I am happy with their work, price, and responsiveness and will use them again. read more

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We called Chimney Cricket and they came out in less than a week! Aaron was professional and efficient in cleaning our gas fireplace and chimney, He even updated the switch for improved ease in turning it on. He explained how every thing worked, ie pilot, ignition, bringing the flame up and down, safety tips and opening and closing the flu. Thanks, Aaron! read more

I Emailed them photos on the issue. They wrote me back with an estimate. Called and Confirmed the appointment. They Showed up on time! Did I say they showed up and on time? Professional quality work. Didn't try to up sell me services I didn't need. I deal with many contractors and this company is Top Notch service and quality. Best pricing quote with the least hassle. read more

Chimney cricket was very responsive and easy to schedule which was unlike the several others I contacted. They arrived promptly within their arrival window, and were very friendly. They were patient in explaining what they observed in the inspection of our chimney. I thought $109 was a bit pricey given just an eyeball inspection, and leaving no notes on the receipt of what they observed. Additionally, they only take cash or check which wasn't communicated prior to the visit. Otherwise would have been five stars. Ultimately, would still use again. read more

All I asked for was a simple chimney cap installation. The cost seemed high, so I did not proceed any further. Their response was prompt and professional. read more

Called them to evaluate a chimney in a 100 year old home. They responded right away and the technician was pleasant but he insisted we needed $10,000 in work in order to use the fireplace. The previous owners used the fireplace so we decided to get a second opinion The next company said the chimney had a good terracotta liner working dampener and didn't even need to be cleaned Opinions can vary but I would get a couple before proceeding read more

Very simple visit, but a pretty high price tag. I was shocked to make a call in the morning to see if they could come out, and them answer with they could come at noon later that day. Is that a good sign or a bad sign? We just bought a new house and have two real wood burning fireplaces (yay!), but the inspector had noted that we needed to put caps on our chimney to bring it up to code (I think that's the right terminology). The owner showed up on time and basically looked up both chimneys for like a second and said both were in good shape. I was shocked that's all it took... No camera or deeper inspection. So here's hoping we're okay on that end. But the caps definitely cost us a pretty penny at $900 for two. Thank god it's a one time expense. Hope we'll be good to go for many years and now have someone to call yearly to hopefully look up our chimney for five seconds and say we're all good! read more

Highly recommend! We have been using Chimney Cricket to regularly sweep and inspect our wood burning fireplace and chimney flue for years now, and they always do a great job. The techs are knowledgeable, friendly and honest with their work. Their process is quick, clean, and efficient. No mess to cleanup afterwards. The price is the best I have found in the area. read more

I use my fireplace A LOT and it gives me such peace of mind to have Chimney Cricket of Pittsburgh take care of it so well. They are super respectful of my home (a historic landmark), they are efficient, friendly, and thorough. The customer service is top notch and they are priced incredibly well. I highly recommend Chimney Cricket and I will continue to use them for keeping my fireplace clean and working well. read more

Father and son?..chimney sweep company that was quick, courteous and super clean. No dust anywhere. Definitely will be our go to chimney people. read more

I'm very impressed! I contacted them yesterday to come and give me an estimate on an old gas fireplace. They came today on time, and completed the job on the spot! Aaron and his dad worked together great, very nice people. I would certainly recommend them. read more

I found this company on Yelp, and I feel really happy that I listened to the positive reviews, as well as to the owner's responses to negative reviews. I made an appointment to have my fireplace and chimney inspected and cleaned. Two men (the owner and his son?) showed up on time. The older man had a thick accent so was slightly difficult to understand. I was simultaneously tending to two other companies for other services, so I lost track of time, but I think that the Chimney Cricket employees were doing their work for about 30 minutes. They used a flashlight to look into my fireplace and up into the chimney. The previous owners of my house had left behind a lot of ash, and Chimney Cricket spent time vacuuming up the ashes. My fireplace and chimney are now in good shape, so no repairs are needed. The total price was $200 plus tax, which is about $100 cheaper than a competing company that my friend recommended. read more

Great service, great price, exceptional quality! From the first call to the end of the job I was treated like family. Can't recommend these men enough. Chimney cricket will be the only ones in my house and family's homes! read more

Professional and prompt service. Honored a $20 off chimney cleaning I found on their Facebook page. Requested a quote for a new damper if our existing one couldn't be fixed, and they were able to install a new energy efficient one that day. Explained and demonstrated how the new damper would work. (So much nicer than our old one.) read more

They were professional and neat. Did a great job cleaning our chimney, and charged a fair price for the job. I'll be happy to contact them in the future. Thanks guys! read more

Showed up early and went over questions I had on our Chimney in the house we recently purchased. Charged less than quoted since no actual work had to be done since everything was in working order. Explained to me how to open and close the chimney properly and what kind of wood to use. read more

Arrived outside appt window due to unforeseen circumstances with the job prior to ours but, they communicated that an hour prior, this was not an issue as we were home. Very professional and nice. Cleaned the fireplace/chimney, then instructed on use. They answered every single question with patience. Will definitely use them again And recommend to others. read more

I found Chimney Cricket via Yelp and chose them based on the good reviews on this site. I called them to schedule an appointment to inspect my chimney and sweep. They happened to have someone in my area working another project and were able to come the same day. They arrived promptly and were very professional. After their initial inspection, they found my flue to be broken and advised that I could no longer burn a wood fire. Fortunately, I have a gas tap in the fire box, to which they advised that I purchase gas logs and should replace the existing copper pipe that was running to the tap. My original reason for calling was to have them take a look as to why we are seeing water in the firebox during a heavy rain. I explained the situation, to which they checked my damper from inside the house to verify it was closing/sealing. I was advised that the water was probably condensation. I mentioned it was more than condensation, as I have seen what condensation does in the summer time. I asked if my damper was checked outside and was immediately advised that the damper is fine, as they can hear it sealing and again mentioned condensation. It rained again recently and we ended up with the same water issue in the firebox. I decided to get on the roof and check the cap/damper myself. I was able to find a slight gap where the damper meets the chimney, which looked to be allowing water in. After opening the damper and returning to the roof, I confirmed that is where the water was entering. I bought some caulk to seal the gap. I am a little frustrated that Chimney Cricket didn't find this in their inspection. I expected one of their representatives would have checked my chimney both inside, outside, bottom, and top. I did not see them with a ladder to check the top of our chimney, but I can only assume that they did not. Outside of that situation, I was impressed by their prompt arrival and appreciated their suggestions for our gas logs and tap. They did a great job cleaning the chimney and cleaned up after themselves before leaving. read more

Showed up on time, which is always a plus. The guy who helped me seemed European by the accent, but he was amazingly knowledgeable and kind. Repaired my damper and checked a few other things in my gas fireplace in the house I just bought. Ended up paying less than I was quoted! He also made a few recommendations for the future when I decide to upgrade the fireplace. I'll be calling them again! Highly recommend! read more

They were prompt, professional and honest. I will use them again and refer them to anyone I know that is looking for chimney services.

Ken & his son repaired and replaced our chimney after a storm blew off the chimney cap along with bricks that were attached...they also installed a 45 ft. flue for the hot water heater exhaust...both were done efficiently and quickly...the cost was much less than other companies we requested quotes from...we highly recommend them and will definitely use them in the future read more

This Chimney Sweep Company is very good and extremely trustworthy! I have two fireplaces each having their own chimney. (They educated me on this as I always thought they fed into one chimney) They could have easily told me both needed cleaned and charged me twice as I would not have known the difference. Instead they examined both and determined only one was in need of a good sweeping. I also had them check out the hot water tank chimney. They explained the liner should have had a solid pipe connecting to the hot water tank. They said a new liner would cost around $1,500 however as my liner was still in good shape I could wait to have that work done. To be on the safe side they recommended I instal a carbon monoxide detector. They gave me great tips on fire burning to keep my home safe! Really and truly made me feel that they cared about my family and our safety. Which is smart as they want to keep their customers alive!!! They arrived on time. They were both professional, polite, down to earth and just super nice guys (Father and Son) They left no dust or dirt anywhere. They have all the tools and brushes of their trade. They will definitely be our chimney sweeps and inspectors in the future. They recommend calling them after the fire burning season like in April or May. As soon as the weather turns colder they get 200 calls a day. I had them come the beginning of September and was lucky they could fit me in. Be kind to them and always offer them water as a chimney sweep has a dusty job. For those who said the Father's accent was hard to understand, I had no issue understanding him and found his Bosnian accent to be charming. Look no further, hire Chimney Cricket Chimney Sweep Company and have the job done right!!! read more

Bought my home so I needed to have the chimney checked before I could use it. Chimney Crickets was great. They came on a weekend. They were in time. Quick. Reasonably priced. And they didn't leave a trace of that they had been here at all. I highly recommend them. read more

We want to give these guys 10 stars!! When I first contacted them they responded very quickly. We made an appointment that worked for our schedule. They gave me a time that they would be at our home. They showed up on time. Very positive people to do business with. They checked over our fireplace cleaned it really well. They actually cleaned up really well. Great local family company to do business with. If you have a fireplace call these people. 10 stars!!!! read more

Do not use. When they sent someone to my house to look at my chimney yesterday he was incredibly rude and condescending. Refused to even examine my chimney inside or out and wouldn't listen when I tried to give him information I'd gotten from three other contractors. When I tried to point out the cracks in my chimney he told me it would be a waste of money to fix. Basically spent five minutes talking down to me and then left. Never been treated so rudely by a professional service. read more

I was quoted a $170 cleaning on the phone. Ken came out and spent 1 minute looking at the chimney and said it needed cleaned and the damper fixed. He quoted me $250. After about a 10 min set up and 10 min cleaning he wrote up the invoice fro $250. I asked what was wrong with the damper and he said there was some debris behind the damper that was not allowing it to close. He said he removed the debris and now it works fine. I told him I was quoted $170 for the cleaning and questioned why I was being charged close to $80 for the damper. He quickly backed off and said i only need to pay $200. I felt scammed. Be cautious. read more

I needed to have my chimney cleaned in preparation for burning wood this winter. I called Chimney Cricket, told him that I have a wood burning furnace, and gave him my address. I asked him how much he would charge me to clean my chimney. He told me $178. I agreed to the price and set a date. On the scheduled date, he arrived 30 minutes early, which wasn't a problem. He quickly ran a brush up into my chimney and then presented me with a bill for $210! Whoa, whoa! Wait a minute! I told him we had agreed on $178. He said that he had to charge me extra because I have a wood burning furnace and because he didn't know my house was all the way out near the airport - both things I had told him before he gave me an estimate! My advice is that if you decide to hire Chimney Cricket, on the day he shows up to clean your chimney, you may want to reconfirm the price you agreed on before he does the work. As for me, I simply won't hire Chimney Cricket again. read more

Chimney Cricket was recommended to me by a coworker. Aaron and Ken installed a new damper on my chimney and I am very happy with the work done. They didn't oversell and in fact told me my second chimney was not in need of cleaning. I had a prior company do cleaning before and they charged more and left me questioning what I had paid for. Will gladly call Chimney Cricket again. read more

After having one chimney company no call/no show, I called this company. They showed up 20 minutes late and charge $169 for a 10 minute "clean". Then told my husband we needed at $229 cap and a $569 damper. They only seemed interested in upselling their job. Wouldn't recommend them or use them again. read more