Our review is based on our interaction and hopefully explains why we left 1 star. We had limited…read moreservice as well. When scheduling a chimney sweep with this company, please be aware that if your chimney is deemed unsafe for use, you will still be responsible for the inspection fee. In our case, this fee was $325.00. Our situation arose because a contractor modified our fireplace for aesthetic purposes but inadvertently damaged it, rendering it unsafe. Due to liability concerns, Hudson declined to perform the sweep, which we fully understand. However, we were unaware that the inspection alone--consisting of a visual assessment from our living room--would incur a $325 charge without any sweeping service provided. The company asserts that this fee was disclosed during the initial appointment setup, but we maintain that it was not. We requested a recording of the call, which was not provided. As a result, this remains a dispute of verbal assurances. We advise all potential customers to confirm all applicable charges before scheduling. The entire interaction seems as if the goal was for a sales pitch from the start. The people who came to our home were very nice but it was obvious what the end goal was from the start. For comparison, Hudson quoted us $13,500 give or take to replace our entire wood burning fire box which was deemed necessary by them but three other licensed and insured companies inspected our fireplace at NO COST and confirmed that repairs--not a full replacement--were not only sufficient but possible. This was later verified with the county. We believe transparency regarding fees is essential and the fact that we are even having this conversation serves a proof that they notice of the inspection fee was clearly not sufficient enough. We're not people who just complain for refunds. We believe in paying for services in our community. We remain out $325 for an inspection we did not anticipate, despite the company's claim of prior disclosure. Feel free to message for the names of the other companies if you need a second or third quote. WE SHOULD HAVE READ REVIEWS WITH THIS COMPANY FIRST. OTHER CUSTOMERS HAVE HAD THE SAME EXPERIENCE BEING CHARGED OVER $350 FOR NO WORK BEING DONE AND QUOTED HIGH PRICES ONLY TO FIND MANY OTHER EQUALLY OR HIGHER QUALIFIED COMPANIES WHO CAN RENDER THE SAME SERVICES OR BETTER FOR A FRACTION OF THE PRICE WITH NO FEE TO TAKE A PICTURE IN YOUR LIVINGROOM.

They took 3 pictures of the inside of the fireplace. Charged $350. Could not give a price or even a…read moreballpark price. Came back with a price of $2200 or $3900 to fix the chimney top. We had another company fix the problem for $450 total. Do not recommend.

Our new house has a fireplace and we are right at 1 month in the house and finally had a chimney…read moreinspection and sweep! Before moving in, we renovated and redid the fireplace inside and while all the construction was going on we discovered a leak in the chimney! Turned out we needed a new chimney cap and some other repairs. After all that and the chilly weather we have been having, I had John book us an inspection and sweep. I didn't want to take any chances with the new house! We scheduled a level II inspection and sweep. There was a wait to get an appointment- but today they were 10 minutes early and took about 40 minutes for the two men to check and clean our chimney. They said it was one of the cleanest they had ever seen! I'm sure the new cap helped- but also they believe the chimney was barely used. The gentleman (Michael) who came into the house was very professional- he removed his shoes, made sure to lay down a drop cloth and even covered the front of the fireplace to keep any soot to a minimum. Our report is very thorough- everything is to code and in good condition. And I currently have a fire blazing even though it's not too chilly out! Had I known the leak was not so much the roof- but a chimney problem, I probably would have had a quote from this company!

It took these people 5 months to install an electric unit. They will not work with you regarding…read morepayment plans.

We cannot say enough great things about Jax Chimney Pros and Michael Wood, the owner and his team…read more Just WOW !!!!!! From start to finish, their service was absolutely exceptional. Their pricing was excellent, the work was completed incredibly fast, and the timing couldn't have been better--they replaced our entire fireplace and chimney right before the holidays, allowing us to fully enjoy our home with out-of-town guests. Scott and Martinez were phenomenal throughout the entire replacement process. They were professional, knowledgeable, and clearly took pride in their work. Everything was explained clearly, and the job was done efficiently without cutting corners. One thing that truly set Jax Chimney Pros apart was their attention to detail and respect for our home. Instead of destroying the front Italian marble mosaic to replace the fireplace, they thoughtfully accessed everything through the wall behind the fireplace, preserving the stunning, gorgeous marble on the front. That level of care is rare and deeply appreciated. A huge shout-out as well to Ben, who replaced the wall afterward and textured it so perfectly that you would never know a large hole had ever been cut. His craftsmanship was absolutely amazing--flawless work. Overall, Jax Chimney Pros delivered excellent service, MORE THAN fair pricing (LOWER THAN ALL OTHERS), fast repairs, and top-tier craftsmanship. If you're looking for a company that truly goes above and beyond, this is the team to call. We are beyond happy with the results and would recommend them without hesitation! TRUST ME !!!!

Have not gotten back to me yet as to fix been a week and I have emailed them again no answerread more

Randy did a cleaning and sealing job on my recent paver installation. I appreciated his methodical…read moreand detailed cleaning and the care he took to ensure the sealing was thorough and even. He took his time to make sure it was right. Very pleased with the results!

*Update* the following week, they reached out to me regarding my project request. They even…read moreexplained in great detail requirements for them to do the job. Ultimately, my project is not suited for them. If it was, I would definitely consider them for the job. Based on customer service and obvious concern for customer satisfaction, I've adjusted my review.

See photo of what Dream Homes missed. The MAIN INTAKE OF THE HVAC SYSTEM was overlooked. The filter…read moreis so clogged that the system has sucked it up into the ductwork, leaving unfiltered air to run through the house. Missing this is INEXCUSABLE. We're having to call Stanley Steamer to clean ductwork. BIG BUCKS. If we had known at inspection of this condition, we would have made SELLER pay for the cleaning before closing on the home. Dream Homes will not admit that they missed this. Offered no apology and no money back on the $600 we paid them for inspection. Not even a free air filter. DO NOT HIRE DREAM HOMES for your home inspection. Unless you like expensive surprises. The expertise, quality and value are POOR AT BEST with Dream Homes. Regretful, Laura Laser, AIA Architect and Home Owner Volusia County, Florida

I was in the process of buying a home with them, and the lender couldn't get the deal approved. The…read morecompany kept 33 percent of my earnest money. Any builder who does that isn't one I would ever recommend again. I am a real estate agent, and I have never seen this ever in my life. I will not recommend them to anyone. If I could give them a zero I would. There is no customer service anymore. Everything is about greed.

Absolutely the most honest company I've ever worked with in Jacksonville. Fair pricing. Shows up…read moreearly every day and works with so much integrity. Very satisfied!

From the owner: For a quality job, give us a call. Install cabinets…read morePictures, mirrors,curtains, blinds,toilets, sinks, fans,light fixtures,assemble furniture,pressure washing

Unfortunately they are out of business. I've used them many times. Great work... no problems.read more

From the owner: Install Glass Shower Enclosures (Standard & Heavy glass), Mirrors, Framed Mirrors, Moen Bath…read moreAccessories

Great customer service and wonderful turnout on our center "garden spot" with beautiful stone…read morecircular setting in our "hidden treasure" which is tall hedges in a half moon with our concrete benches also half moon shaped tucked inside. We'd had just grass beneath then turned to just sandy dirt, bringing ants and the such to our feet, making it not so much of a haven. But the owner was amazing, and did everything he promised, on time and on budget. What we got looked more expensive than what we paid by far! We were so impressed with Mr. White we referred him to our son to get help with a much needed driveway!

If you appreciate a total lack of follow up and neglected appointments for repairs and additional…read moreestimates then this company is for you, if not, look elsewhere, appointments were made, confirmed with a specific time frame, however, the owner did not show nor did he have the consideration to inform me that he could not adhere to the appointment. Nearing the end of the original project, work became hurried, and the quality of work diminished leading to less than desirable aesthetics of the entire project.