Run like hell. This cost me over a thousand dollars to fix the issues caused. Not only did I get the worst possible stove to heat my house, but when I complained that it didn't even heat the room it was in, the owner got extremely nasty and condescending. I had an old stove that heated the entire house and was assured this one would do the same, if not better. After installation, looking through the manual supplied to me, it said the stove was only meant to heat the room it was in!!! I told him I was preparing to heat my house USING ONLY THE WOOD STOVE, as I believe gas may skyrocket in price.
He told me that he had a restraining order against him, and I should have listened to my gut instinct. The conversations I had with this person were all in front of cameras around my house, so I can verify that every word I say is true (if I need to, I have a habit of forgetting to turn them off in the morning). When he refused to take the extremely undersized stove back, "Leave the door open, and just don't tell anyone I said that." Then, on the phone, I had a conversation. He got extremely condescending, and my heart started racing from a verbal attack I started to shake. It is my opinion that you shouldn't let this man anywhere near your wife or children. He said I do not need permits, and I should not have listened.
I will go to the town next week and ask for assistance in this matter. I am buying the proper-sized stove from another company and selling this stove. I will see what they have to say about this situation. Also, since there is so much evidence, the story will be told in a documentary about companies putting profits before people. I bought the heavy-duty fire insert to prepare to heat the house only using the stove, and a repair needed to be done. The new company told me it would cost me twice as much because it should have been done at the time of the installation. So they didn't get that right either.
They tried to blame me, saying I sent them info on a stove I was looking at and they went by that. I was researching and checking options when I called them and they said Send us what you are looking at and did not know a thing about new stoves. it was a research stage. They are the experts, not me. I was relying on their expertise which is why I called them. He said this stove is as good if not better; it is on tape. The manual clearly stated the opposite. read more