Tom&his crew Connor,Carl&John helped a neighbor of my mom that was getting Estimates for a total…read morerebuild cause the house was lifted 10 ft from Super Storm Sandy's so the Chimney got a little shifted and other companys tried taked a Seniors money cause she was worried the chimney could give out&crush her entire house.Well $189.00 Later he sprayed some magic spray and said he was done.Well we all were in dis belief but 3 years later no more towel on her floor each time it rains&not a drop of water since. Thanks to all of you for helping a very worried senior&he even gave a 10% discount.Hes not about making money,he about Helping anyone in need. Tom&Crew your the Best I will be spreading your name all over ocean&surrounding areas as im in the HVAC/Construction Field! Thanks again Happy Customer Bill Jones

Had Baron's "repair" my chimney in June of 2024. Had someone come out to assess my house for…read morepossibly selling and one of the things they pointed out was my chimney. The repaired brickwork was not straight and square which I noticed shortly after the repair but, was willing to live with but I was told that they did not rebuild it to the correct height and the fact that they did not replace the flue liner is an issue. They charged to come out to quote to lock you in and then did inferior masonry. It's too late for any recourse but, can still want others to steer clear!

Too difficult to do business with…read more I traveled a bit out of my way to visit this location because they were the closest authorized dealer that had the 2XL Big Green Egg in stock. I spent time with the owner and we agreed I would follow up via phone or email with the base and accessories I wanted. Unfortunately, after calling three times (each time he was unavailable) and emailing with no response, I decided to return in person the following week. The owner wasn't there, and the employee present seemed more interested in closing up for the day than helping me complete the order. He gave multiple excuses for why he couldn't help. In the end, I traveled a bit farther to the next nearest Platinum Big Green Egg dealer and was able to place my full order in under 10 minutes.

I guess sensor was not working for over a year. I called energy resource and a service man came to…read moremy house and did an excellent job. He was very informative and very friendly. It's a real pleasure having that blue flame gas insert I also have the blue flame in the basement on the wall. If you wanna be warm on those cold days, give energy resource a call that will be glad to help you.

So I'm going to give this place mixed reviews for a variety of reasons. In reality its 2.5 out of…read more5 stars but I can only give 2 or 3 and since 3 is rated "A-OK" I will say its basically "ok". Read below for the details if interested. Nothing shady about this place, etc. from what I can tell.... but basically what it comes down to is bad (not poor) customer service that needs improvement. They did however deliver a quality product. My experience: Recently used them for a fireplace gas cleaning. It took multiple attempts to reach their customer service department who, frankly, wasnt very efficient in responding to my call, but was very quick to just book the service and provide details of what is involved in regular maintenance. I was at least pleased to get the impression they knew what they were doing and maybe the individual scheduling appointments was just having a hectic / busy day. At service, the technician arrived, cleaned the fireplace, and in general, did a very nice job. Thumbs up. However after he left (which was probably a little too quickly to try and run out the door before ensuring it fully works), we noticed a problem in that something electrical went wrong that had never happenned before (because our power had gone out and a circuit blew). We called to address the issue and it "needed to be discussed" before they would talk to us about it, The resolution was to send the technician back out. I however did not like the fact that we were initially dealing with a sales men who tried to blame us for doing something wrong when we were just calling for a regular maintenace checkup and after the checkup the fireplace didnt work (whereas it worked perfectly fine prior to the servicing). We should have been dealing with the service department, store manager, etc. Technician came back out, was once again very professional, looked things over and concluded there was definitely something wrong electrically but he wasnt sure what and that an electrician would have to review it. So back to calling the home office. After some more debate, they agreed to send an electrician out to review. Electrician did an excellent job, figured out that something went wrong (clearly after the maintenace but didnt say why/how), and promptly fixed it. Thumbs up to the electrician. However then they tried to charge us for the service after having previously agreed that they wouldn't unless major work was needed. In the end though they held to their end of the bargain... just it wasnt a very pleasant experience... but we do realize that sometimes mistakes happen and hopefully that was just the case in the first technician doing something accidentally that caused a problem. At least now everything works and is back to normal. Its unfortunate they had to make 3 service calls but because they did (and despite the bad customer service), next time we have a problem or require service I will still give them an opportunity to earn more of our business. This could work out for them in the end anyway because we are considering changing the fireplace mantle, stone, etc. and I really know of no other place to go than East Coast.

Someone in one of those ridiculous Tesla trucks with big…read moreletters saying East Coast Fireplace gave me the finger for an extended time, have no idea why. Spends $100,000 on vehicle and drives around giving people the finger, I believe all the horrible reviews.

I've dealt with many contractors over the years but Costal Chimneys was one of the best I've…read moreexperienced for the following reasons:Su 1. Extensive explanation of the process of the chimney inspection. Tom is very knowledgable and came with the right tools for the job. As he was performing the internal flue inspection with a camera he showed and explained what potential issues he looks for. 2. After Tom completed the cleaning, she show us all the flammable debris that was removed. Much more than I had expected. 3. Walking tarps were placed to ensure there would be no dirt tracked on the rugs and hardwood floors. In addition, Tom for slip-on "booties" worn while working on the house. 4. Very good communications.. throughout the process. I received several email and phone communications in response to several questions I had about the inspection process. I also received a confirmation call from him the day before the service. 5. Function...My appointment was for 1:30PM...he was at the door a few minutes before. Summary: IMHO, I don't think anyone that uses Costal Chimney would be disappointed in the least based on my experience. RP, Colts Neck, NJ

Coastal Chimneys provides a top-notch service! Tom was extremely professional and performed a…read moresweep with great care to my living room. He had all the proper equipment to conduct a proper inspection and his knowledge was extensive. Like most people, chimney cleaning is always an afterthought but now after experiencing the results, I found a new appreciation for the maintenance and upkeep needed to keep my chimney performing for a long time. Also, communication throughout the process was excellent! 100% recommendation!

After having roof work done by a roof contractor I discovered a leak in my ceiling by the chimney…read morechase where it penetrates up and out the roof. Calling back the original roof contractor and informing them of the leak they said I needed to replace the siding of the house in the area of the chimney chase at the tune of $4000!! I then began calling other various contractors for this repair and was told all kinds of BS, from having to rebuild the chimney chase, having to wait as they were too busy, too cold (it was December) and told to wait until spring, etc. It was a bad leak and causing damage to my home not to mention the stress caused on me being at the mercy of contractors. So... I kept on searching contractors and came across Up On The Roof Chimney Sweep during I'm sure their busiest time of the year like everyone else's. However Up On The Roof Chimney Sweep promptly returned my call, took my information, promptly came to measure the chimney chase and came back with a reasonable price and did not take advantage of my situation! I scheduled the job with Up On The Roof Chimney Sweep and could not be happier with the quick prompt service and results that were received! It has been a full 2 months with some heavy gusty rains and no leak so this job was given the test of time! There is barely any worse feeling than being at the mercy of contractors when you have a situation that needs to be correctly fixed in a timely matter and not at a contractor's convenience. Up On The Roof Chimney Sweep not only fixed my chimney leak but relieved the awful stress on me from the start with their integrity, price, answering all my questions, and all the way to the finish product which looks great too! I highly recommend Up On The Roof Chimney Sweep and will definitely use again!!

Yes, very good guy. He did an excellent job with my fireplace. Resonable prices also.read more

I want to thank The Woodstove and Fireplace Center for their outstanding service and expertise in…read morerepairing my fireplace. For years, I struggled with severe backdraft issues that made it impossible to use. Despite having several other chimney repair companies inspect it, no one could identify the problem. When the team from The Woodstove and Fireplace Center came to clean my chimney, they took the time to troubleshoot the issue thoroughly and offered clear, practical recommendations. A few weeks later, they installed a new cap/damper combination and a smoke guard -- and now my fireplace works perfectly. I couldn't be more pleased with the results or their professionalism. Amanda N.

My fireplace has been giving me issues for years. The owner came in and within seconds diagnosed…read morethe problem and told me what was wrong. He then replaced the switch, for free! It felt so good to deal with the person who is honest and forthright and didn't try to take advantage of the situation. Thank you