I recently had a disappointing experience with Royal One Karaoke Bar in Birmingham that I feel compelled to share. I called to request a karaoke room for eight people for a birthday celebration on behalf of a Chinese partner on the 16-10 at 18:24. When I first called, a lady answered the phone and upon hearing an English accent she passed the phone to a gentlemen.
I explained clearly the date and number of people wanting to book the room. Almost immediately, I was told they were fully booked and no rooms were available for the chosen date (18-10 at 2100) I accepted this at the time.
However, I had a gut feeling that they hadn't checked availability and had automatically said they're full due to my being an English person so I had to break the potential surprise plans to my partner and had asked them to call up and request a room for the same date and time, they called shortly after and little to my surprise and a conversation held in Mandarin, the room was booked without a problem.
This made me feel like because I was speaking in English, I was not given the same level of service or respect. The difference in treatment because of language or perceived ethnicity feels discriminatory and racist. It is unacceptable to deny service or mislead customers based on such factors.
I simply wanted to make a booking to make a loved one happy, but this experience has left me very upset and disappointed with the Royal One Karaoke Bar. I hope the management takes this complaint seriously and addresses the unacceptable treatment I experienced read more