I'm the kind of guy who usually orders plane tickets online, then I figure out hotels, etc etc…read more Essentially, I go solo. But I decided to give a travel agency a try and my mom suggested Voyages SPS. Easy. That's the best way to put it. My travel agent, Shirley, took care of even the smallest detail. To the point where when I arrived at my hotel and the room was less than ideal, the hotel did little for me. The second I called Shirley she took care of EVERYTHING and I was upgraded and treated like royalty. I now understand why people use travel agents, and SPS is top notch.

Booking ref # QDVS2A Be very wary about using SPS TRAVEL…read more I am a frequent global traveller, never have complained in the past as I know travel can have its moments that are beyond the help of a travel agent. But this is plain simple incompetence and inexperience by SPS TRAVEL Montreal that I felt compelled to write about as I class this as one of the worse booking / itinerary experience in my entire life thanks to SPS TRAVEL MONTREAL. . The fault in this trip lay purely at the feet of inexperience and ignorance, a trip that usually would take 20 to 22 hours took THREE DAYS flying from Sydney to Val-D'or Quebec The trip from Sydney to Vancouver 15 hours a connecting domestic flight from Vancouver to Montreal took 4.5 hours and then a connecting flight to Val-D'or 1.10 hours. Looking on line, this can be done concurrently. But not with an inexperienced team at SPS TRAVEL Montreal ...check this out: I arrived in Montreal worn out from a 20 hour flight, usual airport drama and transfers late in the evening running to the check in counter to book the last part of the trip only to find that the flight from Montreal to Val-D o'r was pre-booked for the following EVENING FOR GODS SAKE!! That meant overnight in Montreal with NO ACCOMODATION booked or indication in my itinerary from SPS TRAVEL that I needed to book accommodation, I was left to find my own accommodation for the night. If that wasn't bad enough that I had no accommodation and couldn't reach SPS TRAVEL (through their emergency number) by phone, they had me flying out the next day LATE IN THE EVENING ( 6: 45pm) for a one hour flight to my final destination (planes flying back and forth all day). So an entire day lame with no place to wait except the airport all because of pre-booked itinerary from SPS TRAVEL...I finally made it to Val-Do'r shattered! If that wasn't bad enough the return itinerary was also a nightmare: They had me flying out of Val-Do'r Late in the evening AGAIN and yes, you guessed it, after hanging around Val-Do'r all day with no vehicle, the buggars had me overnight in Montreal (only an hour flight away) again...and again with no accommodation booked at all!!! I Tried to change the booking but wasn't able to do so directly because it had been pre-booked through these incompetent idiots. I called them from Val-Di'or airport at a phone booth while waiting in a queue to check in and finally got a hold of Ismail Ibrahim (whose name was at the bottom of the itinerary) who was absolutely no help at all, in fact down right arrogant and couldn't give a toss who first tried to "shift blame" saying that it was a colleague who did the booking then proceeded to tell me it was my fault for not re-checking the booking!!! So he was blaming ME the customer! But aren't you supposed to be the "so called" experts in travel??? In the end my name was called I had to run...(by the way, I told him I was late getting to plane but he insisted trying to clear his name...how good is that) At the counter in Val-D'or the check in said it is the worse flight pattern he has ever seen and the word "incompetent" was used. NOW...If the above wasn't bad enough...they had me overnight in Montreal AGAIN!!! And again with no accommodation booked or indicated on a very messy itinerary that was half English and half French latish at night. So it was rushing to find another night (at my expense again) Racing to the airport in Montreal thinking I had a 10.20 am flight out...you guessed it , flight time 7.oopm that nigh...that's an 11 hour wait in the bloody airport before the plane flies out to Vancouver. You are not a travel agent...you are hangmen at a noose who daily sentence innocent people to death by your stupidity, arrogance and incompetence. You should close shop and take lessons on how to book flights, how to make connecting flights work, how to look after clients in a time of real need. What do you think I should do ?

booked for an airport transfer and I was very impressed. The driver was punctual, welcoming, and…read morethe vehicle was extremely comfortable. A true premium service that allowed me to travel with complete peace of mind.

A life saver! When the company (Bon****) we had a…read morereservation with didn't show up (and said they didn't have anyone available to come by), we called Co-op taxi, and they were there in 5 minutes! And this at 6 o'clock in the morning! We had to catch a plane, and when the other company let us down, Co-op really saved our day. They said they would be there in 5 minutes, and they were there, just as promised. They were fast, friendly, and super helpful. I'll never call *anyone* else ever again when I need a car!

On Saturday, February 1, my granddaughter and her spouse were at a party. At 1:30AM they were…read moreready to go home. They called your company for a taxi. Yes, a taxi arrived. They were at Tudor Court in Pointe Claire and wanted to go to Sedgefield in Pointe Claire. They were talking and when they looked up they noticed that the taxi was going towards the Sources overpass - NOT the way home. When they told the taxi driver that he was going the wrong way, he became belligerent and nasty. He then told them to get out of his taxi!!! THIS WAS AT 1:30AM AND FREEZING COLD!!!! Yes, he did kick them out of the taxi on the side of the road at 1:30 in the morning. This is inhuman!! It should be illegal to treat people this way - even more drastic is the fact that they did this to a man who is blind!!! Something has to be done to control your drivers, this is not in any way acceptable!! I have advised my family that if anything like this ever happens again, they should call the police and have the driver arrested.

We had a wonderful time at this apartment hotel. Our two bedroom apartment was tastefully…read moredecorated, very clean, and fully appointed for a short term or long term stay. It almost seemed too nice for only two nights in Montreal. Beds were extremely comfortable and the sheets were like 1 million count! The staff was very nice and informative, our check in person-Christina did a fabulous job and was very informative about the area. The only "watch out" is that there is a cleaning fee at the end which may not be detailed well in the listing rates-it wasn't expensive but can be a surprise for some.

Save yourself a headache and avoid this establishment. ApartHotelMontreal staff are unreliable and…read moreextremely difficult to reach by phone and email. My husband and I were forced to postpone our stay at ApartHotelMontreal due to a flight cancellation on Air Canada. We attempted to contact ApartHotelMontreal multiple times to notify them of the situation and struggled for days to reach someone in their offices. When they finally responded, the manager agreed to provide a hotel credit if we cancelled the reservation on Expedia. We contacted Expedia as instructed, and the Expedia representative informed us that ApartHotelMontreal would need to cancel our reservation independently. When we tried to resume contact with the ApartHotelMontreal staff, they were unresponsive. After many phone calls and emails, we finally received a response regarding a credit. They retracted their offer. Highly unprofessional and a deeply unsatisfactory experience.