Great experience, Bob listened to my concerns and provided me with exactly what I needed. I chose…read morethem from a google search. So happy I did

Best place to get insurance! Very friendly and easy to deal with.read more

Well they were very kind and helped me a lot with finding car insurance I was comfortable with and…read morecould afford. Thank you!

Newman and Tucker did a great job supporting the purchase of an investment property. Not only did…read moretheir rates on similar coverage beat the competition by a good bit, but their service was proactive to the point of volunteering to do things (handle xxx or take care of yyy). Other brokers assumed not only that we would know and do (regarding the purchase of the investment property), but other brokers assumed our business, not asking if we wanted to re-quote pending a significant portfolio change. Jessica Wainscott was excellent to work with, proactive, but not pushy, and patient in awaiting our responses. They won our business.

Very quick response to my questions and more than willing and capable to help with my insurance…read moreneeds. Beth and Kristin will do the same for you. They deserve the five ***** rating.

State Farm is a great company as long as you pay your premium and never make a claim. Otherwise,…read morethey attempt to dodge claims, raise rates for the tiny amount they do pay for, and gaslight you for even wanting to make a claim. Horrible and non-ethical insurance company! Steer clear!

Alex worked with me to set me up with an amazing plan! I didn't understand a lot of it but he went…read morethrough it with me slowly and detailed. Really appreciate all he did! Recommend this office and Alex to everyone

Austin Wilson, great associate, he was nice about everything and always had a positive attitude…read more Not many people are like that. All employees should be like him

I have personally known Mike Yoakum for many years. As a woman, I can say, he has always treated…read moreme with nothing but respect. As a client the office has gone over and above many times. My late husband had Medicare supplemental policies through this agency. The agent came to our house, 20 miles away. Recently, my mortgage was sold and I received a notice from the new company saying I was out of compliance by not having hazard insurance. The notice is alarming, almost threatening, however, I knew all I needed to do was make a quick phone call to the agent and it would all be taken care of.

Mike Yoakum was overly friendly at first, and always tried to pretend that you were old pals…read morewhenever he talked to you. But after years of not listening when we called and raising our rates annually, and moving to a different city, and no longer needing the crazy wheelchair van rental insurace that only Western Reserve would even offer, we decided it was time to shop around. Mike accused my wife of being drunk when we finally chose another insurance company, verbally harassed her, lied about the policy, and tried to bully her into staying. He even had the gall to insinuate "If you're really a Christian you'd stay with us. We're a Christian company." We never once mentioned religion to him. I find that offensive to Christians and non Christians alike. Then he refused to cancel our policy stating that he only works for his clients which we aren't anymore. "We need you to have the agency send a signed cancel on both home and auto." Worst of all, I believe that he's an old school sexist who would never have said half of those things if he were talking to me instead of my wife. True colors shown, he comes off every bit as low as the classic sleezy used car salesman. Best off elsewhere.

My wife's car was sideswiped by the insured. I called BIG Agency to provide the details within…read more1-1/2 hours of the occurrence. An hour later they called with all the details and provided them to us advising that the insured's insurance company would be in touch within 24 hrs to make arrangements for repair. It was a great pleasure working with someone who valued my time so we could carry on our daily business while the BIG Agency handled the details. I would highly recommend them for anyone looking for a good insurance with a fair deal and a team who cares about me.

You've always been extremely helpful and great finding the best coverage and cost for me.read more

I just want anyone whom is looking for the type of company that is honest & are real people to the…read morecore and live their lives by your word is your word. Like in the olden days the hand shake was your contract. Well you've come the right honest hard working Family that is there for you always. They go above & beyond. They have become like family in life for us to turn to for our Insurance needs, home, cars, etc. "Heiny Family Insurance" Always for US... We have been with them over 20 years by the way.

Chris, Katie and their team have been wonderful to work with and have saved me Thousands of dollars…read moreon my insurance costs for my personal and business insurance needs. I would recommend anyone call them and you will be pleased with their efforts.

Ashley was awesome to work with and made the process super easy and was very professional! Glad I…read moremade the switch!

Horrible agent. He does not respond and is too expensive. I have asked for changes and it never…read morehappened. Pick someone else!