had an online order and they missed several items. when i drove back the employees were snarky and argued with me after i drove all the way back. Our office ordered for lunch. sadly, we will rethink where we order from after this customer service. read more

It appears that Chipotle has decided to become one of the lower tier fast food restaurants. I got a good amount of brown lettuce on my burrito bowl. Rather sad, I won't be coming back. read more

Chipotle Mexican Grill - Burrito bowl with brown lettuce - Mexican Near Me - Dickson City, Pennsylvania

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Overall the service is friendly but the food has been inconsistent. I've had items missing from my order (sour cream and cheese most often) but have also gotten extras I didn't ask for (aka more tortilla chips than I know what to do with). Pickup works seamlessly and I feel comfortable when I go there. I personally prefer Pancheros because of proximity to my home but I will usually stop here when I'm in Dickson City during lunch or dinner time read more

This entire restaurant has to be illiterate. multiple times i have ordered and multiple times they get it wrong. if you ask for extra of something they give it light but when you ask for light they give it extra. the food is always cold. the chips are always stale. this restaurant has completely gone downhill. read more

This place is god awful. Tried to give it a second shot. Ordered a burrito bowl to go.... but chunk of pork not even pulled... water sour cream... piled amounts of guacamole that was definitely made the night before and already turning... it was disgusting. Never ever ever again. The worst chipotle in the US. read more

Staff mocked my burrito right in front of me. Nice. You're not paid to talk about my food now shut up and make my damn burrito chipotle employee... and to think I was nice to these people for so long!! Total stuck up a holes. They are clearly mad about working at chipotle. Just get a new job if you feel so impassioned to tell me what you think about my stupid burrito read more

Literally the worst service of any Chipotle's I've ever been to. Three people total working in the evening, only one actually serving customers, none of them in a particular rush as the lengthening line moves not at all. read more

Manager was very rude. They asked me to pay with exact change. I was short a penny, so politely asked if I could take one from the tip jar (I was going to leave a dollar in the tip jar anyway). She said "no", so I had to pay using my credit card. Ridiculous! read more

I went in store to pick up my order & when I got into the car in noticed that my bag was leaking. I checked inside and noticed that the lid of the container was not closed all the way & most of the guac in the container was also mostly brown. I went back inside and just asked for a refund for the guac and for a different container to change my food into & she thankfully changed the container but told me she wouldn't be refunding me for the Guac because I should've known that it was brown. Why would anyone buy brown guac? I asked if she could get me a new container of guac and she said no. I asked for her name and she said she doesn't wear name tags so there's no need for names & then proceeded to tell me "it's too early for this" your restaurant was open I came in calmly about an issue I had. What was wrong with the timing? Im still unsure of what her name was but my receipt says Michel. EVERYONE PLEASE BE AWARE.. customer service here sucks. I would've been fine with just a new container of guac but I guess my timing was wrong. read more

PLEASE READ!! As we drove up we were greeted by the crumbs on each and every table. When we were waiting in the slow moving line we witnessed the manager doing more coughing then cooking to the chicken in the back. The man who made our orders did such a poor job that a 5 year old could have known the proper quantity of food better. The manager then proceeded to stare us down like there is no tomorrow as we were attempting to get the water machine to work. He continued to stare into the souls of all customers as they navigated the mess of a dining area. It turns out you need to push the broken lever at 163 degrees to get a solid water flow. The only reason this place deserves 1 star is because the Guac wasn't a block of ice (like last time) so hard you can hammer a nail into concrete. We had to work around the numerous chunks of meat that were impossible to chew and the occasional unsliced onion. The average size of a piece of chicken is too large to chew within reasonable amount of time. I can safely assure you any review over 2 stars is a bot. read more

Having a dairy allergy in too if Celiac's makes eating out tricky. When I arrived at Chipotle in Dickson City, PA (on 7/13/22) I notified the young man putting together the food of my issues. He immediately changed gloves without ne asking and made sure everything that went into my Pollo Asado bowl was safe for me to eat. He went into the fridge to get my lettuce bec other gloves that touched wheat touched the lettuce. It was so nice not feeling like a pain of a customer and I was honestly treated so very well by everyone on that shift. I highly recommend this Chipotle!!! My lunch and experience were amazing!! Thank you, Chipotle. Dickson City!! read more

Please, for the love of god, don't rip this location apart for another couple of weeks. They literally have been opened for a week and a half and certainly have a ton of kinks to work out. Give it a month or so before you judge! (This review will be updated then, as well!) read more

Chipotle Mexican Grill - Mexican Near Me - Dickson City, Pennsylvania

Chipotle is finally here and that's the good news. The bad news is that the staff is way too slow. I know they're new and need to learn and all but that's not the whole story. When the line is wrapped around the building, I don't get a sense of urgency from them at all. It's all smiles and slow motion. Let's see maybe management will recognize this and light their fire a bit. read more

Yuck. That's the only word that comes to mind from my experience. From the outright rude cashier, to the order that was 10 minutes later than promised, to the worst part - the food - I will not grace their doorstep again and I will be sure to share my experience with friends and family. I have never been to any Chipotle, but I had high expectations for the food based on all the great press they get. I was shocked to walk in and find a girl to the side of the cash register putting together to go orders. She was a nice girl, I'm not knocking her, but for the food stuffs to be out in the open (no coverings) right near where the cash transactions were taking place made me think twice about my order. The method of making the soft taco was worse than cafeteria tacos. Chicken (burned chicken no less), lettuce, cheese, salsa all dumped in the center, followed by a big glob of sour cream dumped on top. The taste experience was no better than the visual. The aforementioned charred chicken was nasty and the lettuce was limp at best. Sad to say, but the to go app is the best part of the Chipotle experience. If you want to be where all the hip and cool people are and don't care about the taste of your food, be sure to head to Chipotle. Me, I'll be at Taco Bell when I have a craving for cheap chicken soft tacos. read more

Let me start off by saying I absolutely love chipotle. It's been a favorite of mine for years! The crew here is amazing they always have smiles on their faces and never mess up my orders. The only complain I really have with this chipotle is the presentation. The meats always seem to be almost empty every time I walk in (maybe just my bad timing) and it's always a mess. My is always relatively cold too which I don't really like (but then again could be the toppings I choose) lol regardless I always enjoy my chipotle but they do have some kinks to perfect. I always get a chicken and guac burrito. It's my absolute favorite! Drinks and silverware always seems to be stocked here. read more

I usually don't have anything to complain about with Chipotle or this one in particular. The staff is friendly, the food is good but today I ordered a side of guacamole and it tasted off. Almost as if the avocados that were used were right on the edge of being overripe but then I noticed a decent sized piece of the avocado skin. It also seemed like there were large, stringy, inedible chunks of avocado. Not to mention, it was brown as if not enough lime was used or it was sitting in the fridge overnight. If I'm paying for something, I would expect better quality than this. read more

Chipotle Mexican Grill - Avocado peel and inedible avocado chunk in guacamole - Mexican Near Me - Dickson City, Pennsylvania

I have been to this location 3x and each time their service was severely lacking. The staff is not friendly nor welcoming. It looks as though they are stressed and understaffed. The counter girl did not look happy to be there. The first 2 times, the chips were stale. I decided to go there again today. Not only were the chips stale again, but some of the chicken was burned and hard. Not the taste that one is used to. Unfortunately, I didn't know this until I arrived home which is an hour away. I think that from now on, if I am in the mood for Chipotle, I will stick to the Vestal, NY location. read more

Food was good as usual. I always enjoy the guacamole at chipotle. The service was not the best and the tables were very dirty.

I only went here because it was free. This is not Mexican food! It was so packed with college kids and very loud. I felt like was in a campus cafeteria it was so loud. Nothing came even close to being authentic Mexican. It was typical fast food. They had mozzarella cheese? What is this a pizza joint? Oh wait I forgot our pizza joints use American Cheese! Old Forge! yuck All of the toppings that are chilled were way too cold. Like the salsa, corn, and sour cream. It make the entire bowl cold. I assume that they keep these items at a certain temp to keep up with health codes and such. This is just another problem that comes along with eating at fast food chains. Overall this place is just fast food crap. Not at all Mexican! They have Tabasco products for hot sauce? Why not make homemade hot sauces? Oh ya! Because they are just another fast food chain whose customers do not care. Crap is King! read more

Safe to say this staff needs work! I love Chipotle and order multiple times a week but tonight was my first experience where a burrito wrapper almost got pulled over the counter.. Cocky lil teenager obviously with poor training rolled his eyes in disgust when I needed more than 3 burritos and he told me next time I need to fax my order or use an app because it's company "policy".. Of course this isn't posted anywhere and when I called to complain about his attitude and his manager also stated that a pre order was not necessary.. Who preorders anyway?? It was a last minute dinner idea god my famy.. Since I'm not going to discontinue eating there I hope j don't see the pudgy lil P@$!k any time soon! read more

Thank you, Chipotle! Honest food, honest service! My son came in today and enjoyed a delicious custom made burrito for lunch. After he left the restaurant, he realized that he had lost his wallet in your restaurant. A quick phone call to your restaurant, and the wallet was found! He returned to Chipotle this afternoon, and picked up the wallet. Now, how often does THAT happen? Thank you soooo much for your friendly, helpful service! read more

Way over rated. Granted, the food was fresh but $11.63 for a burrito and a small soda is not worth it. I could have had real Mexican food at a number of places in NEPA with table service and for less than what I paid here. Not coming back. read more

Been buying dinner here weekly now for about 3 months. Just moved to the area and was excited that there was a Chipotle close to my new house. This chipotle has to be the worst one I have ever visited. The food is always COLD, very sloppy packaging, sour cream spillage in the bag always. Never a good experience in the 14 times I have purchased food here in the past 3 months. Unfortunately it's the closest to my house. So we have decided just to not eat Chipotle anymore unless we're out of town near other Chipotle restaurants. read more

Ordered a carne asada burrito from here with extra cheese and fajita and it was literally a cheese and fajita burrito. After a bite or two I unwrapped the burrito and there were only three small piece of carne asada in the entire thing. I'm so tired of this place being so inconsistent. It's just not worth the effort anymore. read more

With each subsequent order over the past year, same issues keep getting worse. Nine million employees in there, all lost. A couple months ago i ordered online for pick up. I walked in and my order wasn't ready so I was standing there waiting. A woman walked in carrying two bags and I overheard her tell the woman at the counter it was the wrong order. No idea how long this woman had these bags or if she'd touched anything. Associate put bag behind counter, then turned back around, grabbed the same bags and handed them to me. Seriously? That was enough to be keep me from coming back for awhile. But here I am five months later, ordered online, walked in 15 min after my pick up time, no bags ready. Stood there waiting. Finally associate asked me my name and then took two bags back off the shelves and huddled with another associate as they dig through them. Ten minutes of confusion later, handed me two bags with a smile and I thanked her and walked out. Opened in the car- just sad, tiny amount of cold meat, cheese fell out, wrong labels, wrong ingredients. Back inside. Tacos were wrong, lady keeps pointing at the labels, I keep telling her, labels are wrong, items are wrong. Finally agrees to remake them. Throws the others away. Then tells me they are out of crunchy taco shells and starts trying to redirect me to other items on the menu. At this point, I am aggravated. A 45 minute wait for $48 for tacos, makes you kind of think a facility could be running a tighter ship. The manager was annoyed with me, but he refunded my money and I thanked him and told him to have a nice day. I will never go back there and pay an absurd amount of money for sad pathetic cold, incorrect food ever again. read more

I am from New Jersey and this chipotle doesn't compare at all to any of the ones in that state. Poor service, poor food.

What a mess! First the obvious. The seating layout is aweful. Tables are grouped together so that there is no way of having a private conversation. Basically if you want to sit there's a chance you'll be sitting with strangers. What's worse is that the line wraps around a seating area. I saw children bumping into costumers who were trying to eat. I ordered a steak burrito and got chicken even after telling the preparer twice. My burrito had to be double wrapped because it couldn't be closed making it difficult to bite into. No reason to return. read more

The best Mexican restaurant ever I highly recommend great service and very nice people

I'm not 100% sure this is really a Chipotle. Everything looked right, but the food was severely lacking. Everything was extremely bland and my steak was overcooked and a bit cold. I've eaten at Chipotles all across the country, and this was the first time I've been disappointed. I'm really thankful their Tabasco section was stocked. read more

Filthy. If you don't mind disgusting bathrooms, tables that are not wiped off & utensil bins filled with dirt then this place is for you.

Great music, generic decor, no guacamole or onions... Staff seemed uneducated about the food... Burrito was standard... Could have been warmer....awkward seating area near ordering area... read more

Went here twice. No pork. Very slow. I asked for peppers on my burrito. The girl working the counter pointed at the empty tray and said, "we're out". She looked at me like I had 3 heads when I told her I would wait for her to make more. Finally got food. Not worth the wait, or the price. read more

Chipotle in NEPA! yay. instant five stars for that. And five stars for sure compared to some of the other food choices in the surrounding area. Lines are long but everyone waited patiently without any issues. They closed early at 7pm the last two days due to the snow so call ahead if there's snow to make sure they're open. (I saw a poor family in the parking lot who was sad when they were turned away). They also didn't have carnitas due to nation-wide shortage (at least according to the sign) but I'm sure they will eventually get it. They also ran out of chips but I guess the store is selling more than 300+ burritos a day and countless more of bowls/salads, etc, so you can imagine it may take a while for them to know how much to stock stuff. Otherwise, its your standard chipotle. Even with the terrible roads today due to snow, tons of people visited. I highly recommend to everyone in NEPA who's never ventured out to Allentown or NYC for Chipotle to try it once. For those who have had it before, there's nothing different about this place compared to any other place. I recommend trying the chipotle tobasco sauce, which I really enjoyed. read more

I was excited to try Chipotle's after hearing people rave about it and a local news station doing a segment on it. My girlfriend and I drove 20 minutes to get to it. What a disappointment. My girlfriend wanted grilled peppers and onions on her steak quesadilla. They upcharged her to a burrito. I got a chicken burrito. The chicken was fatty and the rice was under cooked. Extra charge to get chips and 1 side of salsa. The chips had a funky taste. The only reason I am giving them 1 star is because the staff was friendly and fast. My opinion is that we got a MUCH better deal at Moe's. On Mondays you can get any burrito, chips, unlimited salsa and a drink for $5.50. I even prefer Panchero's with their made fresh tortillas. I would eat at Taco Bell before I thought about coming here again. Don't waste your money here. read more

Burritos and bowls are like nothing else around here, and they are extremely good. Staff is a little weak and prices are high. Keeping it fairly clean though. read more

For fast, fresh, delicious food, you can't beat chipotle. My husband and I had to be in Scranton to pick up something and stopped at Chipotle in Dixon City. As always, the food is delicious and good quality. I love having the choices to design my own dish. And the staff were friendly and efficient. I'm not sure whether the poor reviews are because of bad service, but this was certainly not our experience at this Chipotle. (that has happened before at the Chipotle in Ardmore, close to where we live, but my husband complained about it and got an wonderful response from management, in addition to changes in service going forward!) read more

I am a huge Chipotle fan! Since this is the only one any where near where I live I visit often. The food is usually good compared to others I have been to. The dinning area is clean and well maintained. The staff is friendly. read more

Tuesday my husband and I both in our sixty, went to your establishment enjoy an early dinner. When we arrived in there was a man inside the finishing his order, right before that a woman who we saw outside walks in and gets in front of us stating to the employee, that she was with the man finishing his order. That was not a problem because we were not rushing although she was very rude. My problem was that she did not have a mask on, something that is very clear on the door requiring all customer to wear one. There were at least seven to eight people working in the restaurant, no one told her she needed to were one in order to be serve. She had a child around four or five years old in her arms leaning over the glass counter and talking over the food. It must have taken her about 15 minutes to place her order during that time she could have been exposing everyone there to what ever she could be carrying. Her disregard and disrespect for others was noticeable by everyone waiting to order, but the worst part was your employees not enforcing the state mandate to keep patrons safe. I ask the young lady taking the orders, " why did you served her with out a mask" and her respond was an "I don't know" displayed by shrugged shoulders. But she was not the only one in the wrong all of them were by not keeping us safe. Although my husband and I are have been frequent visitors to your establishment for years, we have decided that your healthy food can kill us at our age when protocol is not kept, so we won't be returning there again and we are sorry for that. read more

Not good. It's like they are afraid to put too much food in your bowl. Portions are very small for the money. Other Chipotle's are not like this. read more

cleanest chipotle I've ever been to and has the friendliest staff! the employees always are patient and nice. the dining area is always well kept and theres lots of seating. its so nice to finally have a chipotle in the area! never had a bad experience while here. the food is always delicious and the lines move very quickly. whenever i go in, there tends to be a lot of people but i never have to wait long. food always appears to be fresh. read more