I see that there are a lot of haters reviewing this location. Mostly gripes about the ordering app not working or whatever. Well, how about you get your fluffy a** off that couch and just go in person and order your food? Maybe I'm old school with that mentality, but I digress... My husband and I had a decent experience at this newer location. Mind you, they are severely understaffed and we arrived right after the dinner rush. They were out of guacamole because they allegedly didn't have the time to make more. That's the first time that ever happened. And of course, that's the one thing I came for. Also, the dining room was filthy and the fountain drinks were tapped. So, 4 stars for those details. The staff was nice and funny...and apologized for being out of guacamole. At least they weren't out of steak! read more

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We order food, I order bowl with meat and avocado received a disgusting black avocado bowl with no meat and lettuce was disgusting. read more

Chipotle Mexican Grill - Fast Food Near Me - Mentor, Ohio

I've given chipotle multiple chances lately, but every time I order double meat I end up getting what looks like regular portion__definitely not worth the extra cost on top of that even the regular portion sizes have gotten noticeably smaller. It's frustrating to pay more and receive less, especially when you can clearly see how light the servings are. Are used to enjoy coming here because I felt like you got good value for your money but now it just feels like cutting corners. I hope management starts paying attention to portions consistency because this is pushing customers away. read more

Chipotle Mexican Grill - Clearly, no double meat in my chicken chipotle bowl - Fast Food Near Me - Mentor, Ohio

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Wish Yelp! had negative stars, cause this Chipolte location today deserves it!! Did an app order for 7:30PM pick up. Arrived at 7:25 and was 7th car in line. When my watch said 7:55 and I was third car from window, so I called the store. When someone answered and I said I have been in the drive thru pick up line for 30 minutes, I was advised it would be best to come into the store AND PLACE MY ORDER!!! Duh!! I already ordered and paid for it via the app!! He then said they, quote-Got Slammed-end quote!! When I finally got to the window I was really surprised to see three staff members standing around talking with absolutely no interest in what was going on!! This locations mgr needs to clean house and probably start with him or her self, if they are responsible for hiring staff. Chipolte you must do better read more

HORRIBLE... we have given this branch two recent opportunities (figure sometimes things just don't work out well). Both times we went there at lunch time and they had huge lines because they run out of meats???? At lunch time??? Then finally got a double chicken burrito and they loaded all the chicken on the right side??? WFT... also ordered two crunchy tacos, all to go. By the time I got home (a couple minutes) and the tacos were soaked/soggy and the meat was rare at-best. All ended up in the garbage can were it looked like it came from. Horrible mess, not ever going back to this one again. read more

Chipotle used to be a fave and for a while, it hasn't hit the way it used to. Today changed that and I'm so goddamn grateful. The person who made my howl had a heavy hand, a happy personality who seemed to enjoy working here and made my overall experience a good one. read more

Ran out of Chicken as came up to start order then switched to steak so small of portion I almost stopped there. Asked for more and they charged me for double portion. Flys were landing on my burrito bowl container. No napkins. read more

Rude staff. Door says opens at 10:45 they wouldn't serve until 11:20. Restaurant also looks like they didn't clean the floors the night before. read more

terrible worker complained while i was getting my app up and yelled at us for eating here cause we didn't know where we would eat. didn't close my vinaigrette and it spilled all over me. read more

This place is the dirtiest chipotle I have ever been in. Every single table inside and out had not been wiped down. Food in many places on the floor. Dirty food container stacked up behind the counter on the food prep area. No forks, knives or napkins available you had to ask for them and then hope the person handing them to you only touch the handle. Next time I will drive the extra 10 mins to go to the other location in town. read more

This place is the worst. Out of everything every time we go here. And the employees are not friendly. They almost seem happy they are out of food so maybe they can close early. We just walked out with nothing....will never go to shit hole again. read more

Last I checked, you do pickup to skip the line. Tell me why is 30 minutes past pickup time and it's not made? 4:50 was the time I was told for pickup, it's 5:21 and there's nothing on their pickup shelves. That's ridiculous read more

Chipotle Mexican Grill - Empty pickup shelves - Fast Food Near Me - Mentor, Ohio

I rarely leave negative reviews but this location earned it. Walked in at 4pm and the restaurant was noticeably dirty. No napkins. Eat outside on the patio with no garbage can and locked doors to get back inside. Rude employees. No bueno. read more

Food was ok but the inside had dirty tables and a trashed drink station. Employees were more interested in talking and yelling across the kitchen at each other than providing customer service or cleaning things up. The blonde guy with curly hair was loud and spent the entire time I was there eating complaining about everything to do with work and only sleeping for 3 hrs. He was so loud that no matter where he was in the kitchen it was heard in the seating area. The "manger" at the time did nothing to quiet them down or make sure they weren't disturbing customers. Nothing about this visit would make me visit again. read more

Service was ridiculously slow. Waited in line for 40 minutes and watched people leave because of how long they were waiting.

If I could, I'd give 0 stars. Management really needs to step up and fix this place. Waited 20 minutes for food with 2 people ahead of me. Everything is trashed. Assembly line, filthy. Bathrooms, disgusting. Not a single clean table inside or out. Not one napkin in the 5 dispensers, a handful of forks. The staff is so so so slow and unapologetic about it. They are completely unconcerned with customer service or the state of the restaurant and inconvenienced by any small request, like asking for napkins. They were out of steak, out of chicken pastor and had enough barbacoa for half a serving. This was at 5:30 pm mind you, not 11 pm. Never returning to this dump. read more

Ordered online. Spent $11.50 on a burrito that was supposed to have double chicken extra rice salsa and cheese. My directions clearly were not followed I was given something the size of a bean burrito at Taco Bell. Unacceptable. Most would say well you need to go in to ensure they follow your directions. No one should have to go in to monitor portion sizes. I don't have to walk into Pizza Hut to watch them make my pizza. Nor do I have to walk into my local Chinese food place to make sure they gave me decent portions either. Chipotle just doesn't care anymore and it's apparent in their product. read more

Chipotle Mexican Grill - 2x Chicken, Extra Rice, Salsa and Cheese Burrito - Fast Food Near Me - Mentor, Ohio

Out of steak, fajita, chips on Saturday afternoon. You have a tray full of chips sitting out and several staff working but can't put chips in a bag. read more

December 30, 2022; Reynolds Rd., Mentor, Ohio: Service line staff was very unprofessional, inefficient, and had the personality of a doormat! Sloppy food display. Unkempt. It appeared that the cooks were busy preparing the food items--thank goodness --otherwise I would've given the restaurant a big goose egg, 0. Seriously, travel to a different location! read more

If you like dealing with sneering kids behind the line and constantly being told "we're out of (insert here)" then this is the store for you. Don't waste your money on the mobile order, even if you request an extra portion of whatever ingredient you want they'll ignore it and serve you half of a regular portion. $20 for a bowl of food not even big enough to satiate a toddler. Teenagers will be teenagers, I get it. But this place only hires the kids who never got their a** spanked by their foster parents. Half tempted to go back and jump the counter with a ski mask to "demand" my money back. TLDR: skip this big chain home of troubled youth that serves garbage. Go next door and try Mission bbq. Better food and 10x better service. read more

This is the worst chipotle I have ever been to, they did not have many ingredients. It seemed every time I asked for something they would say oh we're out of it, and the same goes for the vinaigrette. nevertheless, the service is slow, seems to be a bunch of high school kids that don't really care to be there around. I just want my food. read more

Ordered a chicken rice bowl with some other stuff to be picked up in the chipotlane out of convenience and this is the second time they've given me a bowl with my name on it listing the correct ingredients, but with completely different ingredients inside. I was disappointed to find no rice and completely cold carnitas inside. Bummer when you're pregnant and have intense cravings for things read more

Chipotle Mexican Grill - Fast Food Near Me - Mentor, Ohio

I go to this chipotle every time i want chipotle it's my go to one and has never had bad service or bad food. except for today. i came in around 5:50 and didn't get out to around 6:30. i waiting in a very long line which i know isnt there fault its a friday night i understand. but i finally get to the food and they tell me i have to wait 3-5 minutes for chicken which was fine until it turned into a 10 minute wait and there were probably 10-15 other people waiting for this chicken. i get to the front and the chicken isn't even in the holder. then i had to remind the people that i wanted chicken. i get my food and go home and when i bite into my chicken it is hard as a rock and black and not edible whatsoever read more

Wish I could give 0 stars. Advertised to be open till 11pm but at 6pm they are out of fajita, mild salsa, and cheese. How? Very rude employees. Didn't seem to care that they were out of product. Didn't even apologize for the inconvenience. Use to be the best one around. Learn how to order please. Or find someone who can. Covid is over. Can't blame that anymore. read more

This location is garbage. On one occasion we ordered lunch online. I arrived to find the location closed an employee at the pickup window informed they they are closed until after 4 pm. Ok what about refunding our order? You have to call their customer service and request a refund. Another time we ordered online and our order included chips and guacamole only to arrive to pick up our order and be informed that they are out of chips. These two occasions along with several other times picking up orders with missing items. The convenience is no longer worth the headache we won't be ordering from this location anymore. read more

Terrible terrible location. The people who work here literally couldn't give a damn. Line always out the door. Always out of chips and protein choices. They are a total mess -- they need to fire and rehire a new team. read more

They may have moved to a new location but the service here isn't any better than the old. Placed an order on the app and arrived at the designated time. It was not at the pickup area and only after waiting minutes for someone to acknowledge me did I find that they were at least an hour behind. They were still serving the drive through which seems unconscionable given how backed up they were. They took my name down for a refund and still waiting for that to happen... read more

This location is great if you are on a diet and trying to force yourself towards healthier alternatives. I say this mainly because if you order at this location there is a 95% chance that you will not get your food unless you come prepared with the entire T-swift 1989 album or an hour long podcast you've been dying to listen to. I've tried this location 3 times and I have chosen to just leave twice. If convenience is something you care about, I suggest you spend your time making your own burrito. I'm not even lying, you can literally stop at the store, ponder over whether you want soft shells or hard shells for 10 minutes, make it home and have your own taco/burrito night before you would get your online order from these guys.. I hope this helps! read more

I visited this Mentor location for the first time yesterday and was pleasantly surprised. I had came from the willoughby location, which was out of every protein as usual and filled with negative rude workers. So when I got up to order here and the young woman working was smiling and friendly, I breathed a sigh of relief. I was watching the staff operate as I waited to order because it was a fairly long line. I will say they were grinding out orders and in a good way. I didn't wait even 5 mins to order and they had almost everything in stock, no fajitas but idc that much. I actually got extra rice when I asked for it, and it had some of the best flavor I'd gotten out of chipotle rice in months. Seem like other locations don't add seasoning and tastes bland lol. The steak tasted great, and I didn't get fatty pieces which I hate. It seems like a new building and is nice modern looking inside. The manager I believe or young lady in charge she was really nice. This will be my new go to location and I HOPE that i continue to have good experiences here or I'll change my review. read more

The drive through orders are not good. I asked for extra corn and I got none, my friend asked for extra rice and got half a scoop. The bowls were half full and full price which is upsetting, if you visit this chipotle just walk in don't waste your time on the drive through and online ordering. (Coming from someone who visits this chipotle regularly and is always disappointed with online ordered bowls) read more

This location is newer and has a chipotlane. When they first opened, they were extremely busy and wait times were extensive. They've become efficient for the amount of orders they receive, and the quality of ingredients is always pretty good. However, when you do order through the app, it seems you get very little than you would if you order in the line. I've noticed this a few times. The staff is very friendly and helpful. read more

Showed up 939 20 mins before closing, doors locked. The employees just looked at me and walked away

Placed a mobile order for pickup- waited 2 hours for my food! Never coming back to this location

horrible service. they spit in my guac and threw my queso at me just because i asked for double steak.... the food wasn't even that good but the spit added some extra spice. read more

chunky guac, not guac, like just chunks of avocado. good burrito tho, but of course it was bc i built it lol.

BS online ordering. I show up and doors locked and line for drive thur is insane. I'll return after it opens normally.

On multiple occasions have I showed up snd they're closed for online orders only. No where on there site or anywhere is this information available ahead of time so that people would know this and either order ahead or just choose a different chipotle. The old location on Reynolds was so much better I don't know why they decided to close and go with this way of running the business. read more

Used the app to order online pickup in store. Arived to find out all doors are locked forcing us to go through the drive through. Took over 45 min to wait for the line. Terrible customer service and will not be returning. Don't fall into this trap!! read more

The service was absolutely horrible. The last two times we went in there there were three to four people standing around with phones in their hands it's a joke. I always always try to avoid this Chipotle the management is horrible. read more