Dropped of Tuesday got it back Friday friendly and professional. Just moved up will use again.read more

I had to drop of 14 items for dry cleaning and they were done so fast and the clothing looked great!read more

Owner Ali is very friendly and helpful. He will even open up…read morea few minutes early for us regular customers who come on Saturday. He says he says he does this so we don't have to wait out in the cold. He gives us a nice, clean place to do laundry

I just want to complain about the customer service I got from manor cleaners staff in victoria…read moreavenue branch in niagara Falls. Yesterday, I called the store to follow up on my wedding dress and veil scheduled for pick up last Sept 28 4 pm. I did not receive any update about it; thus, the reason for my call. I was told to call again because it turns out my items are not yet ready. I called again today after work asking about when will it be ready and I just really got annoyed on the manner the staff responded. I didn't like how he raised his voice on me and constantly interrupting while I was still talking. Kindly train your staff to address customer's concerns properly and politely and not sounding as if the customer should just accept poor service!

Various washing machines and dryers. Large too. "Surveilance" has been spelled wrong. It should be…read morespelled "surveillance". US dollars can be exchanged, however, face value is taken (e.x. $20 USD will be exchanged for 20 Canadian dollars.)

When we were visiting the Niagara Falls in Canada, we were left with clothes in need of cleaning…read moredue to the mist of the boat ride into the falls, and another adventure on the wet jet tour. Found this laundry mat and we were glad we did. Clean facility. The on site attendant was pleasant and helpful. Got the job done and did not have to depart with dirty laundry.

these people bought the business and are NOT tailors. they don't know anything about alterations…read more they DESTROYED my tuxedo. stay away.

This can not be owned by the same person today. Do not go to this dry cleaners. took my wife's CG…read moresleeping bag jacket to be dry cleaned, took 2 months to return, when it did, had more marks than when it was sent, told they would send back and have cleaned again, wait another 2 weeks, now returns with damage and signs of bleaching, owner tells me that they will fix, no problem! took a further 4 weeks, returned damaged. Spoke to the owner who said how sorry he was and if a receipt can be supplied they will arrange compensation. This I thought was fair enough, it's been excess of 4 months and no coat. Sent the receipt only for a reply 2 weeks later to say that they take absolutely no responsibility and no compensation will be coming. Visited the dry cleaners to see the owner who told me, tough, not my problem, go sue me. STAY AWAY FROM HERE! Not only did this affair cost $100 for them to damage the coat and refuse a refund, but the $1,800 coat is ruined. ZERO stars

This company truly prioritizes its customers and takes pride in providing excellent care in…read morecleaning, preserving, and restoring clothes/linen/shoes and more. They pickup and deliver. If there's any problem, management will call with empathy and fix it. Had a minor mix-up last week and CC handled it with superb care and service. They employed their team or tailors and delivered my items in a timely manner. Can't imagine trusting anyone else with my treasured items. Not only do they value the way they care for clothes, but they value customer service. So grateful. Do yourself a favor and invest in the care of your clothes by entrusting CC for your items.

Highly recommend Dama for wedding gown alterations! My dress was altered with expert care and in a…read moretimely manner. The staff - especially Brittany - were helpful around scheduling and questions. They even made time for an extra follow-up fitting after I second guessed my hem length on the way home from my first appointment. The dress fit perfectly, and both the dress and veil were pressed beautifully when I picked them up. I have had other items tailored at Colvin Cleaners before, and was impressed at the care and skill with which a formal gown was handled.

As we prepared for our daughter's wedding, we looked for a reliable cleaner to handle our…read moredaughter's wedding gown and my wife's gown. After looking at reviews of several businesses we found they all seemed to be written by the same person....no details just "they were great." Remembering that Urban Valet provides cleaning services for the annual prom gown give away, we decided to try them out. The staff was very friendly and helpful as my wife explained exactly what was needed. In addition to the cleaning, her gown needed to be altered slightly. Staff explained the process and fully reviewed her requirements. The items were promised to be ready by the next Wednesday. On Wednesday we arrived and everything was ready as promised. Both gowns were beautifully prepared and well covered to ensure they could be easily transported. My daughter's gown had a jeweled waist which is not easy to clean but was perfect. I was more than pleasantly surprised when it came time to pay. For a wedding gown, an evening gown with alterations and a man's two piece suit with tie the cost was less than $100.00! I don't know about other locations but the Hamburg site has a very unique feature. In addition to walk in service they offer Drive Through service as well. I have never experienced such a service at a cleaners but intend to use it in the future. If you ever need cleaning and/or alteration services for everyday or unique items, choosing Urban Valet is the right choice and they will not disappoint.

They always do an outstanding job, fast, efficient, dependable, a pleasure to do business with. I…read morealways recommend them and they don't disappoint.

I picked up my dry-cleaned coat there yesterday and they did a great job. The coat is old, but…read morelooks like new again. They even took all the lint off. Great job!

Amazing dry cleaner!!! Work is always completed quickly and exactly as I want!! Prices lower than…read moreother local dry cleaners! Highly recommend!!

horrible and I mean horrible service. Overpriced and my garments were covered in dog hair, stains,…read moreetc. This used to be a reputable business but now it's just a sad excuse for ripping people off.

* Scammed into thinking they attempted to fix my blouse. Owner didn't bother to call me to explain…read moreafter asking.. very disappointed in this local business. I washed one of my blouses by accident with a darker coloured shirt and the color bled in the wash leaving the blouse with dark spots/stains. At home a friend suggested to use vinegar on the spots and not to dry it, I figured it was the best idea to take it into PIKES to see what they could do - I dropped it off on a Monday and explained what I used and what happened, it was then sent out of location that week to be fixed and then returned to PIKES Friday where I received a call that I missed. When I went to PIKES the next Monday to check-in the shirt was still sitting in a bag soaking wet! PIKES sent out the shirt, decided not to touch it because it smelled of vinegar and sent it back letting it sit wet for a week. Monday when I went to check in the lady at the front mentioned they didn't touch the shirt.. telling me if I'd like for them to try it could potentially ruin it - the shirt was already ruined with stains so I agreed to go forward again - she then "sent out" the shirt once again.. A week and a half went by and I'm finally able to pick it up - the shirt was hung up dried but unfortunately still with all the stains. * After paying and taking it home extremely disappointed.. a friend offered to clean the shirt at home as a last effort - she was able to remove ALL THE STAINS. I still can't believe it. I called PIKE right away and asked what they did to the shirt (they had it for 2 1/2 weeks!)- she didn't have an answer - She told me the owner would reach out to explain, I wanted to better understand what happened but never received a call.. paid for PIKE to try to remove the stains and they didn't even attempt. Feeling scammed. Still yet to be contacted (will update if they do..).