I'll forever be grateful for Dr. Wilkins, he has been the first out of ten doctors to treat Mt…read morefather with moderate to late stage dementia. The rest of the doctors gave up after trying 1 medication and told us to put him in a home. Dr Wilkins prescribed meds for him that have worked wonders for my father's aggression. He even found out my dad has a type of autonomic dysfunction just by checking his heart, and it was missed by a decade of care from his primary cardiologist. I'd make him my doctor too if I could because he's that good.

Great bedside manner. Specializes in geriatric care. Spends as much time with you as you need. My…read moremother recently got Covid, and I called outside of normal business hours. He returned my call promptly and gave me the information that I needed to know if or when I needed to take her to the emergency room. He has also taken my calls in the past outside of normal office hours.

Dr Lamb and Travis are the best medical team in New Castle. They always take the time to listen to…read moreyour needs and give the best care. They will fit you in sometimes the same day if you need them, the whole staff treats you like you are their only patient. If you need a script called in, you can bet it will be called in and waiting to be picked up. The atmosphere in the office is welcoming. Friendly and caring.

Professional excellence describes Dr. Lamb and Family Practice. I drive 30+ miles from Beaver…read moreCounty because I receive the very best care and direction to maintain optimal health status. Patient responsibility (self advocacy) and communication are pertinent. Physicians Assistant, Travis Bessell is highly skilled as well. The office staff is amazingly proficient, skilled and pleasant. If at any time I think or feel I have been mistreated or ignored, this excellent practice will direct me accordingly. Thank you all for helping me, help myself.

As mentioned by some reviewers, you may have to wait a little bit to see him, but that is mainly…read morebecause he does not rush through his patients. He takes his time with you, he listens to your concerns and he maps out which direction is needed to be taken to help solve the issue. I have personally been seeing him for 11 years and would not want to go anywhere else for my Primary Care. Dr. Facemyer is really laid back/cool and easy to get along with. The office/waiting room is always very clean and the exam rooms are always super clean. The nurses (Laurie & Maureen) are awesome! They treat you like you are family .. they will laugh, joke and talk with you like they've known you forever. I think that they mix perfectly with Dr. Facemyer and really elevate your visit to a whole different level. They can usually fit you into any day needed if things change with your schedule or if something pops up before your next scheduled visit Dr Facemyer's office is also in a great location! Located in Austintown next to the Giant Eagle "Get Go" gas station with both on and off ramps leading to which ever direction you are coming or going makes it a simple drive! The parking lot is safe and provides plenty of parking spaces. I felt the need to write this quick review because I was seeing a few other reviews about the 'wait time' .. As I said in my opening paragraph, you may wait a little longer than you would at other doctors offices, but to me, I would rather wait a bit and be able to spend time talking with my Doctor than quickly being rushed in and having 2 minutes to speak to my doctor. Besides, good things come to those who wait :) I'd give Dr. Facemyer & his Nurses/Staff a 10 star review if I was able to, but, they definitely get 5 stars from me! If Dr. Facemyer or anyone from the office reads this, Keep up the excellent work, You ARE making a difference in peoples lives & health.

He is very caring and hands on. I can only complain about the wait time. It can be excessive, and I…read morewouldn't mind myself, but with a very ill family member, it is a challenge.

I have been taking my children to this practice for 15 years. Regardless, if I leave the immediate…read morearea, I always end up staying. There has never been a time in the past 15 years when I have called and needed to get my children seen that they have not made it work that day. Any request for documentation or additional needs is handled immediately and with the most exceptional customer service. This practice by far has exceeded my expectations, which is why I will always take my children here. Kudos to this practice for being such a competent and compassionate group of professionals!

If this review keeps just one person from going to this office, I'll be happy. I'll start by saying…read morethis review is over a year and a half in the making. We moved to the area when my oldest son was 3 and my second had just turned 1. My first and smallest grievance is once the kids hit 12 months old at this office, they "have" to do the vaccines in the arms. Even if requested to put them in the legs. Which was a nightmare for my boys, they couldn't sleep at night, and they were sore for a few days. When they got them done in their legs at another office, they were fine by that night. But this office is adamant that they get them in the arms, no exception. My second issue is in regards to the quality of the office staff. They are awful. Just awful. When my oldest son ended up needing an urgent and unexpected oral surgery. To which he needed to get cleared by a pediatrician (not a nurse or PA). This office was adamant that he could only see the NP (which is really who you mostly see at this office. I'm still confused as to what the actual pediatrician even does), so I asked the surgeon if he could see the NP and she said it had to be a pediatrician. They wouldn't let me schedule a sick child visit because he still hadn't seen the pediatrician for a well child visit yet. Which wasn't until March and the surgery was needed in December. Anyway, after like 3 phone calls they got me set up with an appointment with the pediatrician, then they called me back 5 minutes later and cancelled it and said that the appointment had to be with the NP. I was furious at this point, I had just spent the whole day in the ER with my 3 year old, and found out he needed surgery and this office was less than helpful and added hugely to my burden. So I started frantically researching other offices to go to where he could actually see a pediatrician, but then they called me and informed me that they spoke with the surgeon office and said that they just okayed him seeing the NP. So I just thought whatever I'll let it go. By this time I gave birth to my third child where I found out that the pediatrician doesn't come to the hospital, another downside (like I said early, so what does she do?). Then when I took my one week old in for the weigh in, the first thing the nurse did when she saw my newborn baby girl was bust up laughing (like loud belly laughing) and said "SHE LOOKS JUST LIKE AN OLD MAN!!! HAHAHA!!" And I just kinda smiled and said, "yeah, a lot of newborns look like potatoes" just to kinda shake it off. (Like I said, the staff is awful) She continued laughing and said "she looks like one of those old men, six guys back in the deli line at Riley's just super ticked off!!" And just kept laughing. I was mortified, and my hormones were raging from just having a baby, so I was doing my best to hold back tears because this nurse had just told me my sweet little girl looked like an old man. The pic of professionalism and horrific bedside manners are appalling. The final straw for me began when I took my baby in for her one month well child visit. I signed in, and the receptionist looked at the paper then whispered to someone and then she asked me if I had my daughters insurance card. To which I replied, "no, she's barely a month old." Then she was like "well the office manager will talk to you then." Let me add, I never had this issue with my first two AND I called my insurance previous to giving birth to her and they said she is covered under me up to a year. A YEAR. So the manager comes out and explains that my month old needs her own physical card. I said "we haven't even gotten her birth certificate yet. She just barely turned a month old." Let me also add that her tone was very condescending. She then said "have you even called your insurance?" And I said "yes, they informed me that she's covered under me for a year, but once I get the birth certificate they can get me a card." Then she told me that her appointment wouldn't be covered because she didn't have her own card. I had my two boys with me (4 and 2), there were a couple other people in the waiting room, and she was treating me like I was stupid. So I just said "okay, well she doesn't really need this appointment anyway. She is healthy and it's just basically a weigh in, I'll come back when she has a card." And she kinda sighed and was like "we'll let it slide this time I guess." So we did her appointment, then I received a bill a week later for it. I was furious and decided I had put up with far more than enough. Shortly after I received the bill, I requested to have my kids records transferred, which they can't just fax, "because they only have one fax machine" (SO GET MORE!! You're a doctors office!!) so I had to go in and physically take my 3 kids stacks of paperwork to a different office. Of the year and a half that we were there, we saw the actual pediatrician twice. She's awkward and not confident. But not as terrible as the rest of the staff. Go ANYWHERE else!

Dr. Leonelli is one of the finest doctors I know. He explained to me very thoroughly about my…read morecancer diagnosis in the spring of 2021. He walked me through every step of the procedures I would need to have and told me to call if I had more questions. He has a kind and calming personality. I highly recommend Dr. Leonelli. His office staff is considerate of the patients and the office manager is very efficient and pleasant. I highly recommend Dr. Leonelli. I wish I could give him 100 stars.

Dr. Leonelli is one of the best around. He is very personable and kind. Will do everything to make…read moresure he takes care of any issues. He actually cares and remembers who you are. The wait time is a little long but worth the wait.

I've been going to Dr. Tofil for years. I find him to be a very caring person. He sits patiently…read moreand listens to all my concerns no matter how long it takes. I have recommended my friends and they also go to him and are happy with his services. Any outside appointments that I need he schedules them and follows up with me.

Scott Tofil is a father to a daughter that is now practicing medicine. Creating more inhuman people…read moreon his behalf. Find third-party for complaints and legal advice. All local and state run entities act as a buffer. Delaying or destroying complaints and legal action. They are also grossly underfunded. Reading from a script and trained to delay all complaints and liability issues. Federal Court of North east Ohio is where people can be treated with respect and dignity.

Dr. Novak is a wonderful, caring doctor. He is an excellent internist. You won't find a better…read moredoctor.

The receptionist is horrible. She has a bad attitude and can be just plain nasty. She literally…read moreshamed me for the medication I was on when I called to get a refill. The nurse, Joy, was the complete opposite. She was always willing to help and has a good personality. My relationship with Dr. Novak started out fine. He listened, he sent me to the specialists I needed, and had a decent bedside manner. That all changed in 2020. I don't know if it was the stress of everything going on, or potentially even burnout, but his attitude did a complete 180. He was suddenly rushing me through my appointments, wasn't helping me with various issues, etc. I spent a whole year with elevated blood sugar that he refused to do anything with my meds for it - he just kept telling me to diet better and lose weight. When he finally DID something, it was to tell me to take a dosage that he's been told multiple times makes me sick. Maybe read your notes/learn someone's medical history before making decisions. This change in demeanor also happened after I got my service dog and he (naturally) started attending my appointments. I don't want to think that Novak's actually an ableist, but I can't help but wonder - especially when he made comments about my SD a couple of times. It's not as though he didn't already know my various conditions. I have zero time for doctors who can't be bothered to give me even the minimum of care. He never even entered anything into the Mercy Healthcare system. He doesn't have a computer/tablet, and hand writes everything. Which is fine, up unto the point where other physicians can't access my history or any of those details - not even my bloodwork was added in! It really just goes to show how much he cares about the health of his patients.

Dr. Khavari is a very nice doctor, but the office staff aren't very nice sometimes. They seem…read moreannoyed when you call and ask questions, and have a bad choice of words when speaking to you or asking you questions. Khavari always asks me if I have any questions, but with my being a first-time mom, I'm not sure what to ask or what I'm doing and she doesn't explain much to me. Honestly, she is very quiet and doesn't have very much to say at all during my visits. I had bloodwork done and a month later haven't even been told that the results came back, let alone told what the results were. It's almost like my bloodwork was never done. I had multiple tubes taken and was never even told what testing was going to be done or what they were looking for in my results. I've been considering switching doctors but since I'm already halfway through my sixth month of pregnancy, I'm not sure if another doctor would want to take me on as a patient.

Dr. Khavari has been my gynecologist for over ten years, and I can honestly say that I have always…read morebeen treated with respect by her and all of her office staff. Dr. Khavari has always been friendly and courteous and has made me feel comfortable and at ease during my exams. She is very thorough and explains everything in detail. Also, the office staff has been very patient and kind in all of our conversations both in the office and on the phone. Generally, I do not have to wait very long to see the doctor either.