On January 6, 2025, Choice Home Warranty contacted me after their dispatched plumber diagnosed a plumbing issue at my home. When I returned their call, I was told I needed to pay $75 for another service call to re-diagnose the same issue. I refused and requested a supervisor, who transferred me to a resolution specialist. The specialist claimed the cost was now $100, as the repairs weren't covered under my warranty. When I asked for specifics, I was told the toilet needed replacing, the water line required replacement due to my home's age, and another toilet needed to be rebuilt. To verify, I invited my realtor to join the call. During the conversation, the specialist increased the charge from $100 to $200. Afterward, my realtor gave me a regional manager's contact information, but I chose not to follow up. Later, I learned the plumber had reported that the toilet's internal parts needed rebuilding and the water line required replacement because water wasn't entering the tank. My husband checked and discovered the real issue: a damaged hose. He purchased a Fill Valve Kit from Home Depot for $18.35, installed it himself, and the toilet now works perfectly. Does Choice Home Warranty vet the contractors they send out? It's seems like they are scammers and I would stay far away from them. read more

Home Warranty :An expensive lesson. For over 20 years I have used FIRST AMERICAN HOME WARRANTY. This May I switched to CHOICE WARRANTY.. WHAT a BIG MISTAKE. First American Home warrant covers upto $3,500 in Kitchen appliances. CHOICE just offered to replace our $3,800 Professional Duel POWER CONVECTION RANGE for $571. I dont know who CHOICE PAID for a 5 STAR Service rating. CHOICE gets a BIG ZERO in Customer Service and appliance warranty. As of today I am back with FIRST AMERICAN HOME WARRANTY. I recommend you switch your Home WARRANTY to FIRST AMERICAN HOME WARRANTY. before you too are financially made aware of the coverage difference! read more

Choice Home Warranty - Offer by choice warranty to replace our $3,200 DUAL POWER CONVECTION Professional OVEN RANGE! - Home & Rental Insurance Near Me - Edison, Florida

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I don't know about other home warranty companies, but I would not recommend Choice. The reason is that when home appliances such as a washing machine, dryer, dishwasher, air conditioner, or water heater break down, they only use their associated repair companies. Many of these repairmen are not professional or certified, and they often find reasons to deny replacing or properly repairing items. For the past ten years, I have paid for their most expensive service plan. During that time, several of my appliances stopped working, but when I called Choice, their repairmen gave unclear diagnoses and denied coverage for all of these items. The only things they ever "covered" were very small items costing under $50, such as a cheap water faucet. Even then, I still had to pay the $45-$50 service fee for each occurrence, and my larger appliances were never repaired or replaced. The most recent issue is with my washing machine. One of the parts was missing, but Choice told me it was not covered by the warranty. Their "certified" repair person even had to check YouTube to figure out how to fix it! Water is still leaking from the top area, but nothing was reported to Choice, and the machine was never fixed or replaced. My property agent originally told me that I should have a home warranty. However, after spending over $8,000 with Choice in the past ten years, I still had to replace my washer, dryer, AC unit, and water heater out of pocket. Altogether, I probably spent more than $10,000--even though I had their warranty. I truly hope you do not go through the same bitter experiences that I encountered with this company. read more

So Choice Home Warranty refuses to assist me with replacing my ductwork, they said i did the damage to this. My ductwork is in a crawl space under my house, it was updated in the 70's. I tried to get them to understand that this is normal wear and tear but they don't cover it. They don't cover anything that can go wrong in your home. This is the 2nd home warranty i have with them. I didn't know they were this screwed up until i needed them. I have 2 WORTHLESS Policies with them. I also found out they raise your monthly payments with no notification, but if you call them, they will change it back. They are thieves. I am trying to get the money back from the policy i have in Texas, stupid me paid for a full year and i am struggling to get my money back. Please use anyone except Choice Warranty, if you want any assistance with paying for failures in your home read more

I would give negative 10 if allowed. I purchased a 3 yr policy w/6 mths free back in 5/2022 - it specifically states that regardless of claims and price increases, my policy would never go up, I would be able to renew at $1470 for 3 yrs. Fast forward to 6/2025 - the fun starts with calls about renewing for the "special" price of $1764 for 3 yrs w/6mth free. When asked, multiple times because they call non-stop, why I wasn't getting the $1470 price they promised, they lie. I was told that a supervisor would need to approve it, today I was told that they would give me the "Cyber Monday" special and renew me at $1470 vs $1764. When asked how honoring their contract was a Cyber Monday special, I received a lot of backtracking. They use the worst of the worst contractors, offer no support when the contractors suck and still hang on to they are rated one of the best. I am not sure how that is. One forced me to have my AC cleaned BEFORE he would service it, stating that Choice would not honor the repair unless I could prove cleaning. I did that at an extra expense, contacted Choice, they refused to assist me with this contractor and his methods. It was AZ summer, with children and animals in the house, we needed AC repaired. The salesman today originally said that I was a valued customer and they appreciated that I had referred them to another person (I didn't). I then said that I had two people that just purchased homes and my recommendation was to NOT us Choice Warranty. He then said I was rude. I asked, how is it that I am great when it's a positive referral but rude when it's a negative referral, they are honest referrals. I cannot recommend a company that does not stand by their contract (renewal rates) sends the worst contractors and customer service has been calling and emailing for 8 mths to renew! I have been threatened to be removed from ever getting insurance from them (that's a blessing) and constantly harassed, literally 7 phone calls in 3 days! Use at your own risk. read more

Please STAY AWAY from Choice Home Warranty. I moved into my new home in February, 2025. At the end of May my AC broke. I was first denied coverage because they said the unit was still under manufacturer's warranty. I provided them documents showing the warranty did not transfer to subsequent owners. After much pow wowing at Choice Home Warranty, they offered me one quarter of the cost to replace the part in the unit. That is extremely insulting. After all of the monthly premiums I paid to Choice Home Warranty, it was obvious from the beginning they were going to come up with any excuse possible to deny my claim. When I called them out on each excuse, then they send me a quarter of what the repair would cost. Home warranties are just not worth the paper they are written on. DON'T DO IT!!! read more

How is it possible to pay for $650 in yearly home protection and I receive ZERO in return? I'd love an answer. I have submitted 3 claims only to have them closed after a month of waiting. Seriously, after a month of waiting, they just close the claim? They are hoping you forget I guess. I've been without A/C for over a month and there is absolutely no rush to help me get it repaired. This place is absolutely clueless at all levels. read more

Even if you read the fine print the disagree.. 2300.00 built in microwave they wanted to buy me out for $191.00 got them all the way up to $403.00 and they basically said take it or leave it..THEN it is a credit at Lowes and take another 25 days to get the credit. You would be better off with no warranty.. it took from December 12th to January 20th to accomplish all this and hours on hold, waiting or on the phone. Do not go to Choice read more

Choice Home Warranty operates with deceptive business practices, misrepresentation, and failure to honor their contractual obligations. When I purchased my home warranty, the sales representative explicitly told me that the company does not provide detailed policy documents or sample agreements prior to purchase. I was directed to rely on the website, which broadly lists covered items but omits critical exclusions. I was assured that if an appliance or system could not be repaired, it would be replaced at fair market value. My first claim involved a Casablanca ceiling fan valued over $1,000. Choice Home Warranty agreed it could not be repaired but offered a $50 builder-grade replacement, directly contradicting the sales rep's promise. This was my first red flag. My second claim involved my central AC system, which failed and began leaking. The technician reported a cracked drain pan and broken drain pipe. Choice denied the claim, stating the damage was "not due to normal wear and tear." The AC unit sits untouched in the attic--no external force was applied. Their representative later claimed something heavy must have caused the crack, ignoring the fact that the AC unit itself rests on the pan by design. They also mischaracterized the broken drain pipe as an "insulation issue," which is factually incorrect. The appeal process was a joke: a 15-minute call, which they joined late and ended abruptly. The claim manager admitted she agreed with my account but still refused to approve the claim. Choice Home Warranty misled me during the sales process, failed to disclose exclusions, and denied legitimate claims based on inconsistent and unsupported reasoning. I feel scammed and urge the BBB to investigate their practices. read more

I signed up for Choice Home Warranty through a large corporation I worked for. I was paying about $65 per month for 18 months. Then both of my AC's went out during an extremely hot heatwave. I called Choice and told them that my house was over 90 degrees upstairs and it was hard to breathe. I was hoping they would get someone out here by the next day at the most. But that next day passed and the next day passed... Then I received an email stating that they were having a hard time finding a technician to come out! I live in a very BIG metro area and I just could not believe that!! I never received any calls or help through them even up to a week later. I had to move to a hotel temporarily during this time and find an AC service. It wasn't hard to find my own technician through referrals. So why did I just pay Choice Home Warranty over $1100? They are not as they advertise. BUYER BEWARE!! You will be better off by identifying your own AC technician before you need them. Stay away from this company. They just want to collect the monthly fees from you - but they don't want to provide any services to you !! read more

Choice Home Warranty Is One of the Worst Companies I've Ever Dealt With My furnace died on Nov 10, and Choice Home Warranty has been nothing but lies, excuses, and outright neglect. Their "technician" claimed he replaced the control board -- but he never touched it. I bought the correct board myself this weekend, installed it, and the furnace fired up instantly. So not only did Choice fail to repair anything... They LIED and pretended the job was done. Then they backed a contractor who tried to shake me down for $3,100 in fake "non-coverage" charges for work that wasn't even needed. Everything they listed as "modifications" was basic plug-and-play furnace wiring and hookups. Choice refused to send a different contractor. Refused to question the fake charges. Refused to acknowledge their tech never repaired anything. And left my family WITHOUT HEAT FOR OVER A MONTH. This company does NOT honor its warranty. This company does NOT protect its customers. This company is a scam built on loopholes and lies. Do not waste your money with Choice Home Warranty. They will take your premiums and abandon you when you actually need help. read more

Terrible CHOICE HOME WARRANY Terrible Customer Service -- Latasha DO NOT SIGN A CONTRACT with CHOICE HOME WARRANTY I had an awful experience with Choice Home Warranty, and I strongly advise everyone to stay away from this company. When my garage door opener stopped working, I filed a claim expecting them to honor their so-called "coverage." Instead, they refused to cover the repair, proving that their warranty is useless when you actually need it. The technician from Home Depot confirmed that the issue was with the garage opener, so I had to pay out of pocket for a new one and the installation. I submitted both the receipt for the new garage opener and the installation costs to Choice Home Warranty, but they still refused to reimburse me. Latasha from customer service was extremely incompetent and unprofessional--she not only mishandled the issue but also refused to let me speak to her supervisor. When I asked why my claim was denied, she told me, "We don't cover something that breaks on its own." Really? What exactly do they cover then? According to her, they only cover things that are still working--which makes absolutely no sense. To make matters worse, their online portal is a joke. I uploaded my documents multiple times, and despite getting a "successful upload" confirmation, the documents never actually went through. I had to email them separately, only for all my efforts to be completely wasted. Choice Home Warranty is a complete scam! They lure you in with low prices, but when it comes time to actually repair or replace something, they will do everything in their power to deny your claim. Save yourself the headache and go with a reputable warranty provider--this company is nothing but a money grab. Avoid at all costs! STAY AWAY! STAY AWAY! STAY AWAY! read more

Choice Home Warranty - Home & Rental Insurance Near Me - Edison, Florida

ADDITIONAL UPDATE: I was told my check was mailed 6/24/25. As of today, 7/15/25, I have not received it. I called and was told that if I wanted them to reissue a check, they would charge me $50. The audacity! UPDATE: In addition to my first review (below), I would like everyone to know that while they say they offer a replacement if they can't fix it, it is a 100% fabrication of the truth. In other words, a boldface lie. Their definition of "replacement" is not consistent with the Webster dictionary: "The act of putting something or someone back in its original place, or taking the place of something else as a substitute or successor. It can also mean the process of repaying or refunding something." They do NOT replace! I was offered a Lowe's gift card of $272 to "replace" my dishwasher. If someone knows where I can get a dishwasher for $272, please let me know. ----- If I could give 0 stars, I would! Do not, and I repeat, do not buy a contract with Choice Warranty! They are unresponsive, and the customer service is horrific! Let's face it, companies like this are only as good as the vendors they contract with. The vendor contracted out to repair my refrigerator was subpar. They had to come out numerous times because they couldn't figure out what was wrong. They were a no-show twice and didn't bother to follow up to reschedule. I had to do all the leg work. Customers like us have to block off time to be at home, so I guess they're not too concerned with or value their customer's time. While I complained to Choice numerous times and asked for them to send someone out who knew how to fix refrigerators, they said they'd have to charge me another $75! Can you imagine being charged due to their poor choice in vendors? Canceling my contract! read more

Paid my deductible $85 for a water heater repair 3days later they sent out someone who said it needed to be replaced, but they did not want to replace it. So they send out someone else 8 days later who canceled. Without notice.. So after about 10 days I got it fixed myself and asked choice to send me back my money please. They refuse to pay.. for a job they never were able to handle as I have waited patiently but this home warranty does what they want when they want. I was done boiling my own water to bath finally got fed up and just paid for it myself. DONT recommend this company if anybody has a good one please let me know read more

Choice Home Warranty - Home & Rental Insurance Near Me - Edison, Florida

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I closed my house on 8/25/25. I then began to discover one issue after another issue. I fixed most of the issues myself. However, a week and half later, I realized that I had a Home Warranty Program, through Choice Home Warranty. I contacted the company multiple times over a few days but they never answered their phones. So, I was able to access their website, file the claims on their website. However, I had no communications from them about scheduling the inspections or maintenance. Then one day, the HVAC person showed up with no notice. A couple of days later the plumbing person text me about an hour before he arrived letting me know he was coming. The same for the electrical guy, called a couple of hours before showing up. I don't usually work from home but last week I had so many things for the house happening I was fortunately at home when they called and arrived. Each of them insisted I pay $75 to them before entering my house. Then they informed me that they couldn't do anything but take some pictures, submit a report and wait to see if it got approved. All 3 claims were denied. I then submitted an appeal, because the one claim was about the motor of my furnace making a noise and HVAC, Plumbing and Electrical is included in my warranty. Today, I talked to the "case manager" who basically said that the reason why the motor needs replaced is because of dust and not being maintenance. I have owned homes for 30+ years, and rarely ever "maintenance" furnace for cleaning and dust. Even though the repair would only cost $300 or so, they refused to fix it. Same with plumbing. The toilets aren't flushing well, requiring having to flush twice to get it all cleared out, and for whatever reason, they denied the claim. I highly recommend realtors and Title Companies to not use Choice Home Warranty for future clients when offering a home warranty. Yes, many of the Home Warranty programs are a scam, where they find reasons not to pay for anything that is supposed to be covered. Paying for a home warranty doesn't seem worth it in the end. This is a shame and should be against the law. Holding these multi-Million dollar companies accountable for taking advantage of every day people needs to be addressed. read more

I am sorry this warranty company is a scam. I have a $1000 appliance that stopped working. It took three weeks for a service person, handpicked by CHW, to show up. I tried to get CHW to find another service person multiple times, but they would not change the appointment. The service person showed up and determined two parts were needed. It took three weeks for the parts to come in. Then, it took another two weeks for the service person to return and put in the parts. Yup, that did not fix the appliance. One week later, CHW notified us that they would not fix the appliance, but would give us a Lowe's gift card for under $350. I contacted the manufacturer, and asked them for a quotation for replacement of like kind. That would be $1,250 retail. I had the unfortunate luck of then dealing with Norlie P. (She would not tell me her last name.) Norlie was the most disrespectful and condescending customer service person I have ever dealt with. She was dishonest and misleading, at best. I have read the policy many times, and it does not guarantee replacement cost. Instead, they offer "their cost" for an appliance with similar specs. $350 is all! I asked Norlie to please tell me where they could buy a similar appliance for that amount. Norlie could not give me an answer. I tried to push this up the chain, but there is no leadership chain. Just dead ends. There is no way to negotiate or justify for a different amount. Norlie said we could decline the settlement, which means just not take the check, and they would close the claim. Oh, they also will not pay for delivery or installation of a replacement appliance. That is in the policy. I finally spoke with a more professional person, Lydia, but it is clear the company has no intention of helping people fix or replace damaged items. I would absolutely avoid CHW. We have tried twice to get them to pay for broken appliances, and both times we received less than 25% of the cost of getting a new one of like kind. Again, they won't cover the cost of installation or taking away your damaged appliance. You can read all of the fine print in their contract, but what you don't find out until it is too late, is how little $$ they will cover for fixing or replacing an item. Their stated costs and values are fiction. We used to have American Home Shield. While they were also a bit tight with the reimbursements, they were significantly more reasonable. AHS was also significantly better at getting a prompt service visit and response. read more

Their response: unreal. Now they are stating that They don't cover my hot water tank. Is this fraud? I paid almost $1,300. I had a 80 gallon tank and I replaced it with a 60 gallon tank. Dear Achilles Katsanakis Thank you for your recent claim submission. We understand how important it is to have claims processed in a timely manner and we appreciate your patience while we reviewed your request. After careful review, we regret to inform you that your claim is not covered. Based on the information provided to us by you and the Service Provider(s) assigned to your claim, it has been determined that the 80 gallon water heater must be replaced. . Please refer to section C11 of your policy. Your policy has the following exclusion, units exceeding 75 gallons. read more

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This place is a scam! They will promise you the world, but at the end will actually cost you more than what you will pay them because they will not repair anything. And good luck trying to escalate to somebody in customer service because these people really do not give a shit. ESPECIALLY STAY AWAY FROM Latasha W and Nicole H Hello, I'm attaching the email that I sent to my caseworker after speaking to her. Unfortunately, she was not able to resolve my issues and since then I have stopped responding. Because I cannot reach to anyone at choice home and have a non-operable microwave after the service call emasculating it through this channel. This is the email that I sent to her unfortunately, as you read it, her information was not correct and on borderline fraudulent. 258750422 Hi Nicole, Thank you for the conversation. I just talked to Evgenii, CCed here, who was the tech that came to our house. He confirmed that the information you shared with me does not align with what he provided. He clearly articulated that the glass door has NO connection with the failure of the motherboard. As i mentioned on the phone they are in different compartments. See the picture below. The door has no electrical components in it. The motherboards which are housed in the upper section of the unit are independent of the glass. The decision to decline my claim is incorrect. I am assuming that Choice Home Warranty wants to be an ethical and customer oriented organization which means this is a simple case of miscommunication. Because the other option would mean Choice Home Warranty is a fraudulent company purposely denying claims for customers. I would not want to think about the consequences of such business model. Please review this information, Evgenii the tech is happy to provide this info again. But since he already has done so and Choice home warranty is choosing to ignore the truth i need this to be escalated to upper management. read more

They are crooks!!!! I would steer clear of this home warranty group. They do not pay out even when they are completely at fault. They sent out an un-licensed tech. He wired up a part on our air conditioner wrong that ended of torching our compressor. Said they would pay 200 dollars towards the repair. Stuck us with a $6500 bill. DO NOT GO WITH CHOICE HOME WARRANTY!!!!! read more

CHW sucks!!! Each time you call, you're hung up on & have to call again. I'm so annoyed that I can't even give details. They make you jump through hoops. It's a scam. Buyer, beware. I don't know what made me try this company. But never again. Supervisory staff, same. They're up to no good & want to cheat people out of their money. I cancelled. So not worth the headache. read more

I've been paying $60 a month for a home warranty with Choice Home Warranty, and my experience has been nothing short of a nightmare. When my dryer broke, they sent a technician five times and still couldn't fix the issue. I was charged a $100 co-pay, twice, even though it's the same repair. After all this, Choice finally admitted they couldn't fix the dryer and offered me a Lowe's gift card for $348. To be clear, you cannot buy a dryer--or any appliance--with that amount. When I called to discuss this, I was told the only other option was a check for the same insufficient $348. This is completely unacceptable. I feel overcharged, under-served, and misled. Choice Home Warranty does not honor their commitments, and I would strongly caution anyone considering their service. read more

CHOICE HOME WARRANTY is a sham. I needed electrical work done to fix two outlets inside my home. The electrician that they sent said that they needed to replace the wiring from the junction box to the outlets because the wiring failed due to normal wear and tear.. CHW denied the claim and said wiring was not covered under my plan...this is verbatim from my contract...12. ELECTRICAL SYSTEM - COVERED: Electrical panels, light switches, electric outlets, (D.C.) wiring, light fixtures, and wiring from the electrical panel to any Covered Item. If you are thinking about getting a home warranty stay away from CHOICE HOME WARRANTY...WORST COMPANY WITH WORST CUSTOMER SERVICE read more

Choice Home Warranty is a complete SCAM and waste of money. I called to have my 2 year old dishwasher repaired ... 2 sprayer arms and one other item. Simple fixes. I'm 75 years old and handicapped and don't just let anyone into my home without checking their company status and online reviews first. The first company I was referred to, D & D Appliance Experts, was not listed on any review sites and no local address found when I googled it. When I spoke to the D&D scheduler, they were actually in Columbia SC ... two hours away. I rechecked Columbia for their company web site and still found no information on them. Plus they wanted to schedule the repair over 2 weeks away ... March 18th. So I cancelled that job ticket and requested another one. With each request, there is a minimum of a 24-48 hour wait ... so I've now been without my dishwasher a whole week. The second contractor was read more

Classic example of getting ripped off despite clear info in my policy. Even though my user agreement states: OVEN/RANGE/COOKTOP - COVERED: All components and parts. CEILING FAN/EXHAUST FAN/ATTIC FAN - COVERED: All components and parts. my claim to get the exhaust fan over my stovetop fixed was denied. I am unable to cook without the smoke alarm going off but was told by Choice Home Warranty that this does not qualify for repair. The user agreement also did not include the vent hood in ANY exclusions. I will NOT be renewing next year and will find a more reputable company that won't renege on the agreement made. I was also made to pay the $75 co-pay when the service person came only to be told this was not covered. When I filed the claim, I should have been told this was not covered so as to avoid paying a service fee for something that was not covered according to CHW. read more

Don't waste your time or money on this company. I had the ultimate plan, yet a) they refused to cover either of two claims, b) do not return phone calls (unless you want to quit your contract), and c) send out unqualified/shady contractors. I paid $75 for a contractor to look at a water softener system. He showed up and the tenant had to show him how to back-flush the system. He did NOT stay until the attempt to back-flush was completed, but told the tenant to take pictures and a video and send them to him. He told the tenant "If it doesn't catch fire, then there's nothing wrong with the system." Further, he told Choice that the wrong salt and too much salt was in the system (apparently determined through osmosis, as he never stayed to look at the system or test the salt or do anything of value.) Bottom line, it's a giant scam! Buyer beware! read more

*******HIGH PRESSURE SALES---FAILED SERVICE******!!! Have rental units in another state; had my brother call in for estimate on one out there and my residence in Florida......looking to see what deals to be had for 3 policies. My brother had a new policy with Choice (CHW) due to all calls stateside...and their "unbelievably inflated fake" reviews. He initiated 2nd policy for rental...then I called in for my Florida property. With all 3-- paid in full---we got $75 service calls....and some $$$ off payment rate price. I paid same credit card....but somehow Choice salesperson Anthony Arias fat-fingered a number----how else did 1st policy deny and second one processed (the more costly policy) successfully pay???? Arias also "swore" to me he'd refund the down payment my brother put and put last 2 policies in my company name. I called back once and had 3 or 4 associates contact me to get my credit card payment again; however, after 3 separate times....they still FAILED to refund brother's down payment in lieu of my annual PAID IN FULL! And I kept getting calls from various people in different area codes all with same crap. Arias also PROMISED to mail me hard copies of policies----NEVER F-ING HAPPENED!!! So we cancelled 2nd policy 3 weeks ago....and I told last two "supposed managers " who called me to cancel my Florida policy and refund credit card. If Choice can't even get 3 PAID IN FULL policies straight.....why should I feel they will serve my needs and service any of the problems bound to happen? *****RUN AWAY FROM THESE AS*-CLOWNS***** read more

Some time ago I filed a claim. They could not send help after 3 months. They also would not cover part of the problem. When I hired my own contractor they did nothing. I canceled my warranty and they continued to bill me. I was speaking to them and canceled the service. They said I needed to send an email or call. Still no credit for the over billing. No service, no assistance, not worth the expense. read more

Absolutely horrible. Had two issues. They dispatched 3rd rate vendors, one of nothing, and charged me $100, the other, after several trips installed the wrong parts which ended up destroying my furnace and AC leaving me to replace the system. They don't return calls. Also, after I canceled the policy, they started charging me a monthly fee. I'm still fighting with them to get that back. Stay away from this company read more

Choice Home warranty has a great sales pitch. The problem is that they don't follow through on anything. Imagine waiting for over a week for AirConditioning service during a 90 degree August week. You could call any local HVAC company and they will come with in 48 hours even in the hottest of weeks. They came highly recommended. i trusted and got screwed. Please find another option. You have to wait for a call back unless you fill out the online form for service appointment. When you do that you have to wait up to a day to get an appointment for whatever you need. Reality does not meet the expectations the sales people give you over the phone to sell you the product Their service people show up 50% of the time. STAY AWAY from this company read more

I have Choice Home Warranty and in August I had them come to my home to look over my 19 year old KitchenAid under counter refrigerator for her three reasons: 1. Deli tray cover housing broke on the left side so the cover kept popping off. (I fixed this myself using a rubber washer and some duct tape after the service call because it wasn't covered). 2. Freezer door top left didn't seal properly so there was a minor air leak. (I got some foam weather stripping and sealed it myself since that also wasn't covered.) 3. Freezer door handle was loose and their repair man fixed it in a few minutes. Turns out that wasn't covered either! On Thanksgiving morning my control board blew. They sent out a repair man a week later (granted it happened on the beginning of a four day holiday weekend so it added to my frustrations). On Saturday I bought a small backup freezer for my garage and refroze my thawed food. For my produce, I took advantage of my cold NJ garage that ranged from 40-45F. My contract says that they will repair or replace my broken appliances. They are saying that because I didn't get a licensed technician to show a proof of repair that the minor leak in the one corner of my freezer door that did produce frost on the side of my ice maker is what caused the control board to fail! Bravo search engine says: "Faulty Freezer Seal Causes Breakage Based on the provided search results, a faulty freezer seal can indirectly contribute to issues with the control board, but it is unlikely to directly cause the control board to break. A faulty freezer seal can: Allow warm, humid air to enter the freezer compartment, leading to increased frost buildup and potential damage to the evaporator coils. Cause temperature fluctuations, which can trigger the defrost cycle more frequently or irregularly, potentially stressing the control board. Create condensation and moisture issues, which may lead to corrosion or electrical faults in the control board's components. However, a faulty freezer seal itself is unlikely to damage the control board's electronic components or wiring. Control boards are typically designed to withstand normal operating conditions and are protected from environmental factors such as moisture and temperature fluctuations. If you suspect a faulty freezer seal is causing issues with your refrigerator's control board, it's essential to address the seal's problem first. Replace the seal if necessary, and ensure proper door closure and cleaning to prevent moisture buildup. If the control board issues persist, it's likely due to a separate problem, such as a faulty temperature sensor, heater, or control board malfunction. In summary, while a faulty freezer seal can contribute to issues that may indirectly affect the control board, it is unlikely to directly cause the control board to break." Are there any licensed refrigerator technicians who would be willing to go on the record concerning whether you believe that the minor freezer door seal could have caused the control board to blow out? Thanks read more

They're a scam. No repairs done and rude on phone. Make up excuse to not do their jobs.

Unfortunately, Choice Home Warranty has been very disappointing to me. I filed a claim to have a tech come out to my home for HVAC service . After the tech left my home and turned in his fining and report. Choice Home Warranty refuse to assist with cost of the repair. Even though it states clearly that the HVAC is an item covered in the home warranty policy. To no avail . I'm not sure I will continue with the policy. I'm going to appeal their decision. read more

DO NOT SIGN A CONTRACT with CHOICE HOME WARRENTY My Dishwasher,(LG LDS5040ST) would not start. Choice sent a repair contractor who claimed it needed a part. the part was covered& sent by LG. Installed but still not working LG sent another part. (end of story) Dishwasher not repared. Choice sent an email offering me a voucher to Lowes for $246.00 to buy a dishwasher. I replied that I was not satisfied with their response. In the end they would not budge,andso I agreed to accept a check for $246.00 .Feb 20,2025 I received a check for$191.00.spoke to a Susan Masad who claimed it was an accounting error and will semd additional check for $55.00 Today 3/3/25 a check in the amount of $50 came. Called & spoke to John..another accounting error but claims they would not issue a check for lessthan $30 and they only owed me $5.00 so I am "OUT OF LUCK"! Repairman $150 new dishwasher $525... less checks totaling $241.00 I am out $434 not including the price of the Choice contract that they did not live up to REPAIR OR REPLACE NOT HAPPY! read more

Choice is a denier - not a reputable insurance company. We purchased a comprehensive home warranty policy from them with 6-years of coverage. Earlier this month our A/C failed. In spite of the fact that we had asked when purchasing if the A/C system was covered - including refrigerant as needed - we were told our problem was not covered. Choice did not have a service provider in the area (Florida) to diagnosis our system in less than 10 days (mid to hi 90 degree heat). As my wife and I are 80 and wish to survive we contacted a local service company - and had immediate repairs done. Choice, of course, has refused to cover anything. Any contact with their customer service organization by phone or email is returned via bureaucratic scripts. For a review of how Choice operates, watch The Rainmaker movie. read more

Lesson Learned - Choice Home Warranty First, I have been a Choice Home Warranty (CHW) policy holder since April 10, 2022 when my wife and I purchased a 3-year home warranty. After noticing my central air conditioner was no longer producing cool air, I opened a ticket through CHW online August 18. On August 19 I received an email from Sears Home Services saying they would be able to provide a service call August 26. So, August in Michigan and an 8-day wait to even have the problem diagnosed, which I found to be an unacceptable period of time. I then contacted CHW to see if a quicker response might be available and was told, if I wished, I could contact a local provider myself, have them diagnose the problem, submit the required paperwork and complete the work once the claim had been approved. With that I contacted a local HVAC contractor we have had previous experience with who was able to come out the same day (August 19). The technician then submitted the required pictures and form to CHW stating our central air unit (26 years old) had failed and required replacement. CHW then sent an email saying they required an additional picture of the "nitrogen bubbles". When I contacted CHW to inform them the system was 26 years old and could no longer be recharged with the freon coolant used at the time of installation (because it is now outlawed by the Federal Government), I was told the pictures were necessary for the claim to proceed. I voiced my concern that CHW was stalling to avoid paying the $3000 maximum to replace the system per the policy terms and that the "nitrogen bubbles" were completely irrelevant. But I was informed this was a necessity for the claim to proceed. With that, I contacted the local HVAC provider and asked them to proceed with the system replacement at our expense. At that point I decided it would be less painful to forego the $3000 claim benefit (assuming CHW had any intention of paying it in the first place). Additionally (and ironically), I had just renewed my CHW contract August 11 for another 3-year term at the cost of $2,725.80 after being told CHW had purchased two other home warranty companies and assured they had vastly improved their response time by contracting with thousands of additional technicians nation-wide. I cancelled the renewed policy and applied the refund toward replacement of our central air system. CHW did provide the refund in a timely manner. Bottom line... My experience with CHW has not been limited to this one incident. I have contacted them numerous times over the contract term period and have NEVER experienced an acceptable level of service. Delay, delay, delay and then "call someone yourself to fix it we'll pay you back if you jump through all the hoops we have for you. This is not my idea of how a service-oriented company should operate. Then again, it's important to realize CHW is an insurance company first-and-foremost, not a service company when contracting with them. read more

I requested service for my dishwasher on July 7th. Its now 5 weeks and still no service. I bought a 5 year policy. EVERY CLAIM is an issue. I bought it for my AC. It went. They sent a service company that gave a bogus diagnosis ad wanted $1000 to repair. I had 2 contractors look and both agreed it was beyond repair. I had another contact foe my FL home. Problem there almost the same. Then I had a non related pool pump insure and they denied that because of the previous denied unrelated claim. Bottom line DON'T use Choice Home Warranty read more

DO NOT WASTE YOUR MONEY. Choice home warranty is the worst home warranty company in the country. They do not fix anything in the house. They are stealing people's money and do not fix anything, but give you an excuse. read more

This company is a Scammer. I called and informed them not to renew my policy 20 days prior to renewal date. was told they did not automatically renew policies. my policy expired july 25th and on July 31st they billed me with a higher premium and claim they back bill every month. I also just noticed that they changed my policy from 1 year to two. the reason i cancelled is the last repair person did not know what he was doing and i had to get him out of his truck before he left and show him how to correctly install the door gasket on my refrigerator, and he also stated the ice maker leak could not be repaired. Stay away from this company! they are terrible! read more

Today is 15 days how my claim was open. First it's was AC repair and then AC replacement. 22nd of July I paid for AC system to Choice Home Warranty company. And still waiting for AC installation because of very poor communication between Choice Home Warranty and installation company plus irresponsibility On my property I have two senior citizens living without AC already for 15 days. I almost lost my hope that someone will help me... read more

Does not cover basic things they say they will. Technicians are slow, deny claims and they won't help you. Save your money and just get someone good to fix your problems the first time. read more