They quick to remedy a piece of glass I needed to be cut. I recommend for their expediency and…read morecustomer satisfaction

I love doing business with these folks! They have installed windows for me on 2 different houses…read moreand always given me great service and products. Their prices can't be beat anywhere in chittenden county. I have also had lots of custom glass cut and the quality is always perfect.

I'm still waiting for one of 2 windows to be installed. I can't get a hold of them anywhere! They…read moredid the worst job on the one window, but I was charged $300 more for one installation. I get a bill every month for the one that they "lost". Don't buy Pella products!!

This company does not only sell windows; but provides great service. We broke one window and they…read morehelped us get a new one from Marvin under warranty. Yesterday I went in with a picture of a broken plastic part on a awning window and Brain was super helpful even though the store was closing in 5 minutes. After finding the correct part. I asked how much and was pleasantly surprised with No charge! Great products great customer service.

Charged my mother-in-law for work they never informed was being done. When she disputed the bill,…read morethe rep came to her house to argue with her in person and intimidate her into paying. They will never get my business. This is not how business is done in Vermont.

I got my windows done in 2016. Work was done ok. Workers seemed in a hurry…read more Fast forward to now. I realized some of my windows' tops had not been caulked outside the house, leading to a leak in the house, when I power washed my windows. I have called multiple times, emailed...still waiting for them to come finish the job, more than a month after my first phone call to them. When your windows cost you $14 000, you expect a fast follow up. I will not recommend this company in the future.

I ordered a 72" x 48" window from Selcan on March 23rd, 2019. I paid the invoice in full at the…read moretime of the order. Sales rep advised that it would take a maximum of 3 to 4 weeks and that they would call to book the installation. Owner came to see the window and advised us to prepare it by opening up the wall and to move any electrical wiring, therefore we proceeded and the hole was prepared for them to install. Fast forward to the 2nd week of May and I had not received any update from anyone at Selcan. I then called and the receptionist advised that she would call me back in a few weeks to book a date for the installation. On May 27th I sent an email to the sales rep concerning the status of the window. He did not answer the email, no phone call either. The next day the receptionist called me back and she advised that they received the window and that the installation date was set for the morning of June 4th @ 9am. Fast forward to June 4th @ 9:10am, the owner calls me and advises that they cannot find the window. Owner told me that he would call me back as soon as he found the window and that they would install immediately, within a few days. Owner did not call me back. On June 5th, the receptionist sends me an email blaming the manufacturer, instead of owning up to their mistakes. She also advised that they would reorder the window and it would take another 4 weeks for delivery if I was willing to wait again. I called her and advised that I wanted a full refund. I don't understand how Selcan booked the installation without having the window. Disappointing and frustrating experience Never heard from the owner again Would not order from this company

Very satisfied with the service they are prompt with scheduling and the installation of my windows…read more Would recommend this company. thank you.

The day they installed my window I reached out to the office to make a complaint. it goes to an…read moreanswering machine , so I keep trying various times finally getting to talk to the receptionist. I have to make my complaint online and received an email acknowledging that someone would get back to me. No one got back to me , I finally spoke to the owner by cell phone. Three times he said he would look into it. still no answer one month later. The installation inside looks fine, the exterior the chalking is choppy and there is no framing around the window. There is a big gap between the window and the siding.It seems like a simple fix but I now wonder how well it is actually installed. I hope they get back to me to fix this issue. At this time I am not satisfied.

Had a really good experience with Cirby and his assistant Rick doing a concrete pour for my sugar…read morehouse. He was very responsive to all my questions and got the work done very quickly. It was nice to have someone do it so fast when I can't get anyone to even call me back for other work these days.

Cirby gave a very competitive estimate that he stood by and did a great job building a back deck on…read morethe back of my house. He replaced the decking on my large front porch and built 2 sets of stairs that fit perfectly. The job was finished on time and on budget with no problems... I would recommend this contractor to anyone looking for a good deal well done.

Same owner as Pella of West Springfield and Pella of West Boylston. See my review there. For that…read morematter see all the 1 star reviews put in by his customers at all 3 stores. Pella windows are great but for this franchise the customer service for after sale issues is non-existant. I tired to reach out 2X to their shared cust serv email they post the 'please call us so we can discuss' after every reveiw before before I posted my 1 star and they never reached out.

Disappointing experience. For our home renovation project in Shelburne we reached out to Pella…read moreabout an all-windows replacement and received a quote. That process was fine, but because of some sticker shock we asked friendly follow-up questions in an email about alternative product lines and other potential ways to shave some of the cost. Those questions were ignored, as was a follow-up asking whether they were still interested in working with us. Even a short note saying that they could not change the quote or were no longer interested in the project would have been better than being ghosted. Lousy communication from the get go speaks poorly for their overall service orientation and we cannot recommend this Pella dealer.