In mid-July 2024, we met with Chris Hollon (owner) regarding a deck and patio replacement, two outdoor fireplaces, and a roof over part of the deck. He quoted a price lower than competitors and claimed the job could be done by Halloween. I work in construction and know this was unrealistic since we hadn't signed a contract or picked out materials yet. On August 7, we signed the contract and paid a 1/3 deposit, with 4 equal payments to follow. Shortly after, we met on-site again. Chris dismissed the Halloween timeline (his own estimate) but said crews would be available and it could be done by Thanksgiving. By September, we selected stone, composite, and rail types and sent them to Chris. Work didn't begin until early October, after repeated, unanswered calls to Chris and Todd Payne (general manager). The patio was poured around October 21. In November, no work occurred. Chris and Todd blamed a truss plant fire and LVL beam shortages. Todd repeatedly asked me about the composite color--despite it already being sent. Framing started the first week of December. On day one, Todd called to ask if I was home to give the framer engineered drawings--not something I should need to handle. During framing, Chris contacted me more than ever--not about progress, but to upsell a new roof with a "family discount." I declined. Right before the holidays, Chris asked for the second payment early and promised major progress while we were out of town. We declined since less than half the phase was complete. While away, he walked back his claim. When we returned, the only new work was the shingled deck roof. A dump trailer had been left in our driveway the entire time. When I asked for it to be removed, Todd said it had a flat tire and asked me to inflate it, which I did just to get rid of it. January and February saw minimal progress. Fireplaces and rough electrical were completed late January. Weather caused some delays, but 4 months in and we still had no decking or rails. Decking started March 18--3 months after Chris said it would be done. The sub did quality work but showed up late and left early. Work picked up in March and April, and I began making partial payments as progress resumed. My wife started texting Chris frequently to get things moving. Eventually, he snapped, replying to her: "this is harassment" and "I don't need your attitude." He never apologized. Later, when Chris came on-site, I confronted him. He admitted he underbid the project and begged us not to share what we paid. He insisted he never said we could paint the patio ceiling (even though he had) and argued over it until I asked him to stop. I gave him color swatches for trim and ceiling stain--he lost them and asked again. We resent them, and weeks later Todd asked for the colors again. By late April, painting, stonework, gutters, trim, and patio ceiling were complete. Rust stains on the patio--caused by tools left out all winter--were removed. Chris requested another payment; I declined until full completion. The project was finally completed May 8, 2025, and we paid in full on May 9--8 months after work started. I do not recommend this contractor. Unprofessional, rude, and unreliable. Chris behaves more like a buddy than a contractor--talking about microdosing mushrooms and politics instead of job progress. After hiring him, I read online reviews. I was surprised by the positives but also shocked by how negatively the company responded to criticism--calling one customer "delusional" and dismissing others with "you can't make everyone happy." Everything here is factual and can be supported with the contract, photos, and saved texts read more

In February 2024, We paid Chris Hollan Construction $61,250 (was suppose to be $58,000) for 2 covered porches and a concrete pad for us to build a shed on. As of today we are owed a refund of $3,250 (which has been promised to be delivered 3 different times now with no shows). We tried to close the permit to find that the front porch needed to be approved thru Zoning and was not. It failed inspection due to no gutter on addition, oversized from original plans, stairs are not even, which has resulted in my husband falling down them. The original gutter on my home was cut and seemed so any future damage from this will not be covered by insurance or warranty. The roof was to be rubber due to the pitch but it's shingled (and doesn't match the original roofs shingle) and there is nothing between the shingles and the plywood which voids any warranty there also. They created a trip hazard going up to the porch with the concrete pad they placed for new porch. And the front porch roof is crooked! They severed my electrical wire that ran out to a post in my front yard, in which they taped it back together and then concreted over it and told us the light doesn't work for reasons not controlled by them. The back porch was enlarged after plans where drawn up. The new design doesn't have plans approved by an Engineer. No electrical permits were pulled. The stairs are again uneven. There are concerns how the roof is attached to my home. The back patio roof should have a rubber roof also but it's shingled with no barrier between shingles and plywood like the front porch. They applied a thin piece of flashing to divert water in which the inspector for Boone County laughed when he seen! I opted for engineered wood for the longevity and the colors do not match. When they ran the electric to my inside switch they left large holes in wall and just put the switch cover back up like we would notice. The 8x10 concrete pad they installed for us, was probably 8x10 with the forms but we had to add bricks to the back of the pad because it wasn't correct once they removed the wood forms. Anytime we contact Chris Hollan Construction we get empty promises but no action. AVOID them at all costs!!! We have started to seek a new contractor to see how much additional we will have to now pay to get these porches to code. I would understand this more if we had a bunch of friends build this on weekend for beer money! But $58,000 there is no excuse for such crap work and no response from owner. The manager just feeds you a line to make it seem like something will be done. But nothing happens. The over payment was discovered in October when they tried to get a final payment. Very very poor communication. I will gladly show anyone the list of problems from Boone County over this extremely expensive seedy half @$$ job that was done read more

Chris Hollon Construction - Sloped, trip hazard, no gutter off porch roof. - Roofing Near Me - Erlanger, Kentucky

Extremely pleased with Chris Hollon Construction. I was nervous outsourcing work for the first time in a house. I initially did the framing myself for a basement finishing and realized I was in over my head. Chris came out, pointed out some key pieces, and got me a rough estimate quote right away. We later met at his office and went through the final itemized total and really was a very reasonable price and time line. All of the workers with Chris were punctual, polite, and did a phenomenal job. Everyone treated the job like it was their own home and the quality showed! Again, I was nervous trying to pick folks after my parents and friends have all had bad experiences of poor work or people taking the money and running. EVERY aspect of the interaction with Chris and his team made me feel comfortable with the process. I would 100% use Chris Hollon again. Hopefully doing a deck this summer or next! read more

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Chris Hollon Construction did a wonderful job on my mom's new roof. My dad had recently passed away, so it was a difficult time for the whole family. Having confidence in your contractor to show up and complete a project on time is priceless. Fortunately for us, Chris didn't use the same mindset of priceless, and provided us with a very fair price :). I would recommend Chris Hollon Construction to anyone looking for a dependable contractor! read more

Chris Hollon Construction re-shingled our roof and replaced a first floor closet with a half bath. We're first time homeowners, and Chris walked us through each job - from the quote, to shopping at Home Depot, to our last minute changes. He's available by text, email and phone. We are very happy with his work on both projects, and we'll probably hire him in the future. read more

Chris Hollon's crew put a new roof on our house after roof damage from a storm. They replaced the roof efficiently and with excellent quality. Chris was also very helpful in negotiating with the insurance company. His knowledge of the business and how the "system" works was extremely helpful to me as this was my first time filing a claim with my home insurance. I would definitely recommend Chris Hollon Construction. read more

Excellent work on 2 bathroom remodels in our condo. Professional and understanding of the stresses that go along with making such big changes and decisions. Worked with us to stay on budget, showed up every day on time, friendly and flexible. Would highly recommend. read more

Chris Hollon construction put a 3 season room addition on our home. All of the workers were easy to talk to and work with. Each day the site was cleaned up before they left. The work is exemplary and the room far exceeded our expectations. I highly recommend Chris Hollon for any work you are considering, read more

We recently used Chris Hollon Construction for a master bathroom remodel. Chris and his crew were professional, highly skilled and completed the project on time. Our bathroom had an additional complication of an existing window in the new shower area which Chris replaced and made water tight. Chris was knowledgeable at sourcing the best priced tile, cabinetry and fixtures to meet our budget. I have already recommended him to neighbors and friends read more

The project began 11/30/15 and was supposed to last 5 weeks. As of 7/2/2016, there remains work left undone despite our attempts to give the owner a chance fix the problems and have this review taken down. It started when we stuck with our choice against our better judgment. During our introductory meeting, the owner made comments that came across to us as unprofessional and off-putting. Then while at the wholesaler to make selections, he kept pushing us towards flooring we clearly did not want, causing tension. It took three times and a firmly definitive response to get him to stop. It's our position we were told well in advance the cabinets would be inspected to ensure none were damaged to avoid disruption. That did not happen, and a badly damaged cabinet led to weeks of delays. The owner claims we insisted on skipping an inspection that would take minutes in the interest of beginning work. When the replacement cabinet finally arrived, we were told they would "drop everything else" to get our project finished. However, the same pattern of showing hours late or not at all with no courtesy call continued. We lived with that, and not raising the issue early in the project was our second mistake. Our biggest mistake was paying the balance due early as a favor. We agreed to have the work finished on Jan 19th, but needed to reschedule. The gentleman actually doing the work on our home agreed to come Jan 21st. No one showed or called. Up to this point, we had not seen "everything else being dropped" to get our project completed, and my patience reached its end. I contacted the owner and firmly, but professionally, expressed my frustration, asking him to keep his part of the contract since we had kept ours. I also pointed out the project was entering its 9th week. The owner admitted he had other commitments. He specifically acknowledged the delay caused by the damaged cabinet was what put them behind, and he closed his response by letting me know he was "surprised" by my tone and said he would like the benefit of the doubt (after having paid for the project in full early). In my second text, I told him the no show no call was unacceptable. The owner's response began, "the job getting prolonged is no more our fault than it is yours" and again identified the cabinet as the source of the delay. He claimed they were trying their best to get us in, and said "If that's not good enough for you good luck with another contractor." He concluded by saying that there was no reason to "get inappropriate like this and make things awkward." WHAT?? I sent a final text, pointing out that he had yet to acknowledge the no show no call, asking if our expectation for a courtesy call was unreasonable. Not once did he acknowledge, take ownership of or apologize for the no show no call. That was the last I spoke to the owner. I contacted the gentleman actually doing the work. He eventually came to do what we thought completed the project, but determined after the fact that certain punch out list items remained unfinished. In the interim, our sink leaked badly on one side, which was fixed by the same gentleman. Now it recently started leaking on the other side. I requested to have it addressed three to four weeks ago, and I received assurance it would. I was told that some grout problems would be taken care of as well, along with the other punch out list item. Two follow-up messages over the past three weeks, and no response. My last request was simply to let me know what grout I needed to buy. Still no response. I gave up and re-installed a poorly installed disposal myself. Since then, the side that first leaked after their SECOND installation began leaking yet again, and we now have water damage to our new cabinet. We received a letter threatening to sue us for libel after posting my first review. We let Hollon's attorney know the claims he made were gross misrepresentations, including his claim that the major delays to the project were the result of our decision to do our own painting and to order pendant lights. We painted the room before we ever contacted Hollon and have the before, during and after pictures. Our lights were on site well before all unrelated work was completed (and still not complete). He already twice admitted the cabinet was the reason for the delay. The owner also claimed the project took about 4 weeks. Common core math? We don't know. Through his attorney, I proposed to remove our review in exchange for a letter of apology and remediation of the outstanding work and problems. The attorney indicated his client agreed. After multiple exchanges over the past few weeks, I advised that 7/1/2016 was our deadline for receiving the owner's correspondence. Nothing came. Guaranteed for life? Won't rest until the customer is satisfied? We believe a professional organization of integrity and emotional maturity would swallow its pride, own its mistakes and live up to its guarantees. read more