Spetz plumber Bill was awesome at work He diagnosed the…read moreproblem quickly and did a thorough job in fixing the leak Did cleanup after the fix and left the place spanking neat He explained the fix and gave a guarantee for a year too Very professional indeed!!

We found ourselves with a very corroded galvanized pipe that was slowly dripping. We contacted…read moreSpetz and had someone come out quickly to assess the issue and provide us with an estimate. We had them come out to fix it the very next day as they had an opening. They did excellent work and we will definitely use their services in the future!

We asked Root Rooter to help us remove wet carpet from one room in our basement (12 x 24) and were…read morecharged almost $5,000 for three young men to spend a 1/2 a day removing the carpet in large bags. They also placed large fans in our basement for 2 days. For that service, we were charged almost $5,000. Embarrassing! Taking advantage of people in a vulnerable situation is very despicable and we will never call Root Rooter or recommend them again. I liked all of the people I met from Roto Rooter, they were all good people, but the price gouging is repulsive.

We used Roto-Rooter because we had a backed up floor drain due to our sewer being clogged. We…read moreneeded to get it cleared and investigate why it was happening. Andrew and Eric were really fun to work with. Andrew did a very good job explaining what he would need to do and how much it would cost before he did it. He was kind enough to let my bf watch and help a little bit. He cleared our sewer line (which had 3 root balls!). Eric came later on and showed us a camera inspection (free of charge!) And explained how my pipes looked and what areas could be fixed a little bit. Andrew cleared out the final root ball while we all socialized and had a bunch of laughs. After Eric gave me some more information Andrew cleaned up and took payment. These guys did an absolutely wonderful job and we recommend 10/10. I had a fun time despite this not so fun situation.

So, my kitchen faucet decided to go berserk and I seemed to exacerbate the problem trying to "fix"…read moreit. Well, I searched and got a quote from a few companies. I'd booked with a different company, who texted at the last minute that they weren't going to be there on time. Not getting a new time, I reached out again to those who had responded. Metro had originally stated that they could come out on Friday. I didn't want to wait that long, so I got on their list to see if they'd make it out on Thursday. I was contacted a short time later that someone would be out between noon and 4. Relieved, I got back to work. It was close to 3 when the nice young man arrived. I let him in and ge went right to work. Less than 30 minutes later, he'd cleaned out and tightened everything that caused the issue. The cost was $120. This was a quick,inexpensive repair with very friendly service. I've already given their name to a friend who's having plumbing issues at his home. Thanks Metro! I know who to call when the need arises again.

We had a new blower motor installed in our Heil A/C. The technicians were great. The OEM motor,…read moreat retail, is priced at $750. Metro charged us $2100, or $1300 to install. The installation took 36 minutes, into and out of the house. We are / were longtime customers and we thought the charge was exorbitant. The office staff thought the pricing was fair, so we have a different view on the price.

Very high quotes to repair pr replace faucet…read more Will pass. Secure new faucet and circle job as replacement instead.

He was prompt, efficient and knowledgeable. He also cleaned…read moreup nicely. He also pointed out important issues I need to address

Terrible customer service. I own a unit with an HOA. I submitted a work order through my HOA…read moreportal. My HOA asked them to help me with my issue. Loch Monster showed up for the work without even calling me and didn't follow up to re-schedule a time. (And they seemed surprised I wasn't home! On a work day!) They finally called to set up a time (1pm) but showed up at 10:30 a.m. (I wasn't home). (Again, they seemed surprised I wasn't home.) I left a VM for them at 1:20 - no response, ever. I waited for 40 minutes during my scheduled time - nothing.

Loch Monster came out and did a bathroom remodel for me, and also installed new spigot and updated…read moremy kitchen plumbing. I'm very happy with the pricing, responsiveness, and quality of work!

Can't comment on the service. They aren't taking on new customers. They did respond very quickly…read morethough. Edited - I'd remove the review but don't see how to do it. I requested a quote and availability and received a quick response. I originally thought the response said 'not available.' Looking back I apparently misread it and the message was simply 'can't service.' Pretty vague, but I guess that means you don't work on my brand of water heaters.

I would recommend. Erik provided great service, communication and got the job done in a very timely…read moremanner. A+

Warning to homeowners--especially first-time buyers. We…read morecontacted Roto-Rooter requesting a plumber to evaluate a ceiling stain. There was no active leak, no standing water, and no emergency--just a stain. Despite this, the situation was presented as urgent and severe, creating pressure to act immediately. Within 10-15 minutes of arrival, we were asked to sign authorization paperwork without a clear explanation of what we were agreeing to or the true necessity of the work. Instead of sending a plumber on day one, a water mitigation team was dispatched immediately, and a plumber did not arrive until three days later. We were under the impression that a plumbing assessment would occur before any invasive work. We later learned that had a plumber evaluated the issue first, the ceiling opening could have been significantly smaller--less than one-quarter of what was cut. Even the professionals who later repaired the ceiling confirmed the demolition was excessive and unnecessary. The billing practices are deeply concerning. After-hours pricing was applied broadly, including to materials, which do not change in cost based on time of day or federal holidays. While labor rates may vary, materials do not. Applying after-hours rates and O&P to materials feels like intentional inflation, not cost-based pricing. Nearly every line item appears maximized, and while we were able to prove a few clear discrepancies (such as drywall square footage), many others remain questionable. It is also hard to ignore how differently services are priced when insurance is involved. As out-of-pocket customers, we lacked the leverage insurers have to challenge inflated charges, and that imbalance appears to have been exploited. Independent professionals have since told us this entire issue--including repair--should have cost under $2,000. Instead, we were led into a far more invasive and expensive process under the false impression that immediate action was required. Any later attempt to reframe correcting improper after-hours pricing on materials as a "goodwill gesture" is misleading. Accurate pricing is not a favor--it's a basic obligation. This experience reflects poorly on Roto-Rooter's practices and their treatment of customers acting in good faith. I would strongly caution others to get independent opinions before proceeding, especially if you are told something is an "emergency" when it clearly is not.

Roto Rooter came today at 12:25. my window of time was 8:00-10:00. i received a phone call at…read more10:00 saying he was on his way. finally showed up 2.5 hours later and i got no explanation or apology. he augured the toilet - was here and left in under 30 minutes, charged $325 and told me if it didn't work, he could come back, remove the toilet for $600. he used no protective cover on the augur, so now my 2 year old toilet is full of scratches. would NEVER use them again.

Judging from the fixed pricing I've seen on other plumbers' websites, John just saved me about five…read morehundred bucks by repairing something that I believe anyone else would have replaced. I got a smaller bill than expected and we both kept stuff out of the landfill! -Kathryn

Our basement sump pump went out recently, so I called John Anderson to come out and evaluate it…read more After checking out the area in and around the sump pump, he replaced the broken sump pump and then showed me why it had stopped working. The previous home owners had taken a few shortcuts in the sump pump and bucket installation process. John pointed out what the proper equipment should have been and detailed two long term solutions for us. I was happy to know that John's options were NOT short term fixes at the lowest possible price. I would recommend John Anderson for his outstanding plumbing work and his straight-forward approach to high customer satisfaction. Our minds are now at ease!

We had a water heater rust out and fail on Sunday afternoon. I contacted Plumb Right via a…read moredistributor portal on Monday and they came out to bid the job. The pricing was competitive to the other two bids I had and they were able to complete the job on the spot. Since they were there, I had them quote another couple items that have been on my "to do" list for a year. They got those knocked off too. I'm more than satisfied.

They try to over complicate a simple project to overcharge and nickel and dime you toread more

Excellent service Very prompt…read moreJob well done Customer service is friendly and helpful

Replaced an old gas water heater that stopped heating. The plumber turned off the gas supply,…read moredrained the tank, and hauled out the failed unit. He set up the new water heater, replaced the worn copper supply lines, and installed a new shutoff valve along with a thermal expansion tank. After reconnecting the gas line and checking for leaks with soapy solution, he lit the pilot and verified the water temperature reached the set level.