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    Chris Richardson - State Farm Insurance Agent

    3.5 (8 reviews)
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    Updated 2 months ago

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    Car and truck insurance

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    3 years ago

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    2 years ago

    The team is professional and very friendly, they care about you and your needs. 10/10 recommend!

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    4 years ago

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    9 years ago

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    Wells Wheeler - State Farm Insurance Agent - State Farm Agent

    Wells Wheeler - State Farm Insurance Agent

    (2 reviews)

    Policy name was incorrect, stated my previous married name and caused a disturbance with my current…read morehusband. I never gave them my previous name; they pulled it from an auto policy I had with them when I was 25 - I'm 40 now. Contacted the Wells Wheeler office to correct this on August 6, 2014. They corrected it on August 11, 2014 only after I filed a complaint with State Farm. But the Wells Wheeler office never called or contacted me in any way to first apologize for the mistake and second to inform me it was corrected. I had to contact them, and spoke to a young lady with this superior attitude of I know you're the customer but we control everything. I pay via auto debit of my checking account monthly. Never missed a payment. Recently lost my debit card and neglected to provide the updated information. Received a cancellation notice not even 30 days late on the payment, 2 weeks late. The notice stated to pay before August 8 to avoid cancellation. I paid on August 6, 2014 and they still cancelled my policy. I never received a notice from the Wells Wheeler agency that the policy had been cancelled; so I would have gone on believing my policy was active and they would have continued deducting the payments every month. Here it is 11 days later, my policy is still not active but another payment is scheduled to be deducted from my account tomorrow. When I asked the same rude young lady to transfer me to another office, she asked me why. I explained everything I'm telling you now plus that I got this policy in February 2014 and my rental office never received the declaration page and it is now August 2014. She stated that the cancellation was my fault because I paid too close to the cancellation date, and their office had nothing to do with it being cancelled, it was the State Farm processing center that cancelled the policy. And that the policy is being reviewed by the underwriting department. I contacted State Farm customer service through the 800 number and they stated there was nothing they could do because the Wells Wheeler agency had my policy information and they were limited in what they could see and do. But they would send an email to the agency to contact me. I finally get a voice mail and email from the rude young lady stating she never received a request to contact my rental office and that she never refused me a transfer to another office. Then she sent me and my rental office a declaration page with no policy information, which is fraudulent because the policy is not in effect. I filed a complaint with the insurance commissioner. RUN!!! Do not do business with this office or State Farm as a whole. They're a rip off and frauds!!!! They will call, email, and mail you when they're trying to get your business. But when you need the customer service, damn contacting you or trying their best to resolve an issue or problem in a timely and legitimate manner.

    I probably would have given this agent a one star rating, but since I never actually met the man or…read moretalked to anyone in his office for more than 45 seconds, I feel like I might be just a little too biased. That being said, after I was blindsided and my car completely totaled, I went to my insurance agent to try and get things settled. Wells Wheeler's office did not handle a single thing for me. I was continuously transferred to national lines and had to go through the whole story four or five times with different people trying to get to the right person, just to have to go through the whole process again if I needed to talk to someone on a different day. I was given a faulty fax line, twice, to send my medical expenses to, and because of it my medical bills have yet to be paid in full. It took State Farm more than two months to send a check to the bank to cover the cost of the totaled car (which was less than a year old with 5,000 miles on it.) We had third party collectors calling us threatening to take action to recover the money. And every time I called Wells Wheeler's office I was just transferred to some national line and never received any information on my claim. We've cancelled our policy with them (although they seem to think we haven't and continue to send us junk) and we will not be back.

    Chris Richardson - State Farm Insurance Agent - homeinsurance - Updated August 2026

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