David is an excellent local guide! He contacted me days before the tour just to confirm everything…read moreand answer any questions I had. He also let me know that the time was changing the night before our tour, which was very useful information as the hotel did not mention anything about a time change and we were not aware of it. David is very knowledgeable and shares a lot of information while driving to each destination. We learned about not only the sites we were set to see but also about the buildings, statues and areas that we passed along the way. We started our day at Hampton Court. David provided us with tips on how to make the most of our time there. We were able to explore on our own and then he picked us up for our lunch break. David had reservations already made for us at a cute restaurant on the river. We ate inside the restaurant and David stayed outside and was ready to go when we were done. The food and service there was excellent. We then continued to Windsor Castle. We were able to take all the time we wanted touring the castle and then shopped around the town afterwards. When we were ready, I simply sent David a text and he was there and ready to go in 5 minutes. We had a pleasant drive back to our hotel with great conversation. Ask him anything about the area and he will be able to answer with confidence. David is also knowledgeable regarding accessibility at the sites. My mom needed to use a cane that day and David was very patient and assisted her with getting in and out of the van. Additionally, we asked David about local markets to visit the next day and he provided us with information on several different ones. We went with the market he recommended and my mom had a blast walking around and shopping. Bottom line, we had a great time, we appreciated his service, and we would definitely book with David again.

Did not deliver as promised. Driver was kind of rude and not very talkative or willing to engage…read morethe group. Instead of guiding at the sites and providing info he stated in the car. Real let down.

I can't believe that any professional organisation can be caring like a family member! Haleema…read moreTravel corrected my vision. I searched various local and national services for the Umrah package, made a 2-hour effort testing Booking.com and used other friends' info who recently visited Makkah and Madinah. Honestly, I found them cheaper than my budget. I took their deal, a package including Hotel accommodation, travel, visiting local (ziarat: زيارات pilgrimages to holy sites. The best service experience happened when they upgraded my 3-star hotel to 4 stars in compensation as one hotel room was not ready. In a single text message on WhatsApp, Mr Arsalan urgently booked another hotel free of charge. I felt over the moon as the elderly people accompanying me were desperate for it. The local taxi arranged by this travel company was wonderful, with 8 seaters, an air-conditioned van and friendly and knowledgeable drivers. Last year mt Mrs used the Haleema Travel to seek an emergency flight to Pakistan. Their advice service and cost were lowest as compared to many others, locally and nationally. I recommend a visit or a chat before you make any travel anywhere in the world. I am not sure how they manage all this. Must be blessed ones! God Bless You More.........

From the owner: Specialize in hajj, umrah, airline tickets, hotels. visa and transfer.read more

Scammers and dishonourable liars. Avoid Villa Plus, do not book Villa Carmen (Cala Galdana) in…read moreMenorca. Do a first a Chargeback and then a S.75 claim through your credit card, if they scam you like they did to us. We booked a heated pool villa in mid- September in Menorca, Villa Carmen, the water was always cold, the weather was only around 20 degrees and we needed pool heating, which is why we paid for a villa with a heated pool. Instead, the pool was freezing at 17 degrees never going up to more than 23 - 24 degrees, as the heating was working only 4 hours in the whole day. The pool is uncovered and remains cold and dirty all night and most of the day. We spent our holidays disputing with rude unhelpful Villa Plus Reps in Menorca who did nothing, just fobbed us off. They also didn't tell us that the washing machine was already broken until our clothes got stuck in it and got ruined. They said they didn't replace the washing machine before we arrived because the villa owners (Manolo and Dolores) have to give their approval, but they are too stingy. Villa Plus wasted our holiday with a useless visit and again to replace the washing machine 3 days later, so we had not use of it for most of our stay. The villa itself is old, sad and dated, with wardrobes stinking of mould, so we could not use the wardrobes. There are steep dangerous stairs everywhere which is not advertised on Villa Plus, including no banister on the landing as you go upstairs, so you and your children can fall down if you're not careful. In the bedroom downstairs you can hear the toilet flushing upstairs and the water tank being replenished, which wakes you up at night. The pool table is unusable as it was left to rot outside. The pool area is the smallest space on just one side of the pool, the loungers barely fit in it so you can't walk past them. The pool area is always in the shade, so don't expect to sunbathe. It's totally disappointing. Wifi doesn't work, it stops all the time, there are notices saying you can't stream anything. Villa Carmen Galdana has been misrepresented by Villa Plus, so we want our money back. Shame on Villa Plus who ruined our holiday and acted dishonourably when we complained, despite the evidence we took, we even bought a pool thermometer to take our readings. All we did on this holiday is battling with Villa Plus and their obnoxious reps for days on end, while taking video evidence and photos of all the defects of the villa every day. We filed a formal complaint to Villa Plus but they replied with the most absurd excuses and did not offer any compensation. We started a Chargeback Claim through our credit card and, if it doesn't succeed we'll do a S.75. In the meantime, take our advice and do not use Villa Plus, they quickly take your good money but they give you rubbish. No need for the middle man when their services are substandard and their support inexistent.

Used Villa Plus Twice - Never Again…read more I've bought 2 Villa Plus holidays in the last 2 years. One was good and one was disgraceful. Unfortunately, it's not until you have a bad experience that you realise how poor Villa Plus is. The in-resort teams aren't able to do any more than odd jobs, but they'll try and paper over the cracks enough to warrant taking your money. When you raise concerns or complaints, be it direct, on a review site or on social media, you receive a generic cut and paste reply. There really is no personal touch. It becomes apparent very quickly that this company is purely about taking money from you. I fully understand that is how a business works, but it's slightly unfair to advertise how much the company cares - it doesn't. Villa Plus is quick to brag in responses about the claimed 3.5% dissatisfaction rate and how great that is. This for me speaks volumes about the morals of the company. There are over 16k reviews on Trustpilot, that's over 500 customers who have had a bad experience - but stuff them, who cares? Collateral damage, focus on using the good reviews to rake in more business. I've found the attitude towards dealing with a complaint is more focussed on shutting the customer up and getting them out of the picture. In my opinion, the better way of dealing with complaints is to ask 'How do we change this customer's opinion from a negative to a positive?', then interact on a personal level. Nothing is more frustrating than seeing the generic cut and paste replies - 'very sorry you remain unhappy', 'rest assured a full investigation will be carried out', 'we will respond in due course'. I holiday in a villa most years and I will not use Villa Plus again. I'm aware that taking my custom elsewhere is merely a drop in the ocean for a company that annually turns over in excess of £50 million but I believe the morals of a smaller, more select company will far better suit my needs.

great guide( honestly laughed all the way), great tour and the most accommodating company - allowed…read moreus to reschedule due to last minute sickness and been the most helpful along the way. highly recommended

Heidi Boon Rickard was our tour guide and she is so passionate about what she does. Ask for her…read more Learning of Oxford and how many genius minds came through here is incredible. Go through Christ's Church; beautiful.