I was at the ZARA store, Duke of York Square 65, London SW3 4LY, around 7:50 pm today, 2nd…read moreNovember, with a friend who wanted to visit. The shop lights were still on, and we could see people inside (who we later realised were all staff). We approached the automatic doors, but they didn't open. We checked the store's Saturday closing time on Google Maps and saw it was 7:00 pm. Just as we were about to give up, we noticed a staff member inside with long, straight brown hair, smiling and gesturing for us to come in through the glass door. Although we knew the store had already closed, I initially thought the staff member was being kind and generous by inviting us for a quick look. However, despite her repeated gestures, the automatic door remained shut. After a while, I realised the staff member had no intention of letting us in and was, in fact, making fun of us. I felt completely mocked and ridiculed, leaving me with a sense of being insulted. Later, the same staff member made a gesture with her hands, appearing to mouth an apology, but by then it felt insincere. I couldn't shake the feeling that this incident was racially motivated. She seriously needs to learn how to treat others with basic respect, even before receiving any customer service training. This was the worst experience I have ever had, and I will not be returning to ZARA again.

I bought two items online, at great expense. One arrived with threads already pulling, so I didn't…read morebother trying it on, and decided to return both. I visited the King's Road store, admittedly on a weekend, but it was a terrible experience. I have worked in retail on the King's Road and know just how stressful it can be, nonetheless, I was never allowed to overlook customer service. Firstly, there are two separate queues for buying and returning. While I think this is an intelligent idea overall, it is not well signposted, and the staff in the fitting rooms don't tell you. I had to wait for 30 minutes at the buying till, only to be told to go to the returns queue, and wait for another 30 minutes. Secondly, they seem to treat everyone trying to return items they have bought online like suspects. I wasn't allowed to exchange the products I had bought. I was told I'd have to pay for new items on the day. My refund for my first purchase was made, but it takes up to 12 days to arrive in my bank account. Why should I have to be out of pocket for a fortnight? I had already spent my money. Thirdly, when I raised a perfectly legitimate concern about a lack of signposting in the store about the queue system, and that customers who have already paid for items should be able to exchange, I was told by the manager that I should have asked about these policies when I entered the store. Why is that the case? Customers are not obliged to understand complex policies of firms - they are not employees! I was in two minds about posting a bad review, as I know that working in retail can be horrible, and I wouldn't want to leave hard-working staff feeling deflated. However, Zara's business model seems to have gone very down hill. They rely far too heavily on self-service. This may work in a supermarket when you know exactly what you need, but it simply isn't suitable for a company that sells clothes at mid-range price point. Overall, I would say that the company's focus 'selling fast' has undermined the customer experience, and has left staff feeling disillusioned. Great shame, as it used to be a great experience.

Had the pleasure to deal with Lea at Brompton, I have to say you truly get to know a store customer…read moreservice when you do a return. I made an online order and had some items to return. Lea was very helpful, followed up with the delivery helped me arrange the return hassle free and felt genuinly went above and beyond to help. Its refreshing to see and next time Iam ordering I will for sure go to this store first

Reiss reminds me of a slightly more upscale version of Zara. I used to love it but feel the style…read morehas gone downhill in the last few years. This location is on the smaller side.

My phone was stolen in the store which I understand that is not the store's responsibility. The…read moreissue is that the employees, particularly the person in charge of security at the door, as oppose to help me ended up shouting at me that they don't have any responsibility to help me or to at least lend me a phone to call the phone or the police.

Disgraceful disgusting company. Ordered a dress online. Couldn't fit it over my head and return…read moreit ASAP! They sent it back to me and said it was not in good return condition? What!? I didn't even wear it. I called customer service to complain. They were suppose to call me back for a 2nd review. By this time they sent it back to me. I called 2 weeks after and they decided without even seeing the product new with tags, they declined a refund? WTF!!!! Called again to speak to a supervisor and again no call 2 weeks later nothing! They obviously do not care about their customers. Disgusted and disappointed!! I will never ever buy anything from this company again and post this experience everywhere I can.

Uh, ok. After a day filled with shopping, my group wanted to stop at Top Shop. Apparently this is a…read moretop clothing shop in London, but really falls flat in regards to selection and quality. Even after an hour of browsing, I have come to the conclusion that this store has the quality of H&M or Forever 21 - just with higher prices and the occasional name brand. Items on sale were very odd looking and disorganized. Not exactly the place I'd like to buy anything, I tried.

USA DO NOT PURCHASE ON-LINE GIFT CARDS from TopShop!…read more On the US TopShop website, the gift cards are electronically generated in EUROS and TopShop stores (in this case, The Grove TopShop in LA) DOES NOT HONOR THEM because "they are not in US dollars". After receiving a $200 gift card that they would not honor, I called their US Customer service number. The US customer service telephone lines ring and then disconnect - continuously. I called their UK customer service number that had an automated "your call is important to us" that kept me on hold for over 40 minutes before connecting to a person (the international phone call alone cost $210). The UK customer service guy checked it all out, confirmed the card, acknowledged the issue, and said they would reissue it in US dollars and email it within the week. No gift card was received. Instead, an email asking for CONFIRMATION of full name, address and zip code. (Image attached) Responded to them - no response. Emailed them again (after the first $200 phone charge I wasn't going to call again) - put in a "que" per automated response saying they were very busy and warning that it I sent another email it would put me on the end of the line and start the process all over again.(see attached) Endless loop - with no results whatsoever.

Was wary, no need. Terms are on the counter in plain sight. Kelly and Lorraine are so much fun…read more Spent waaaay too much. I'm a 24 and used to people being fat-ist. None of that here. A little shop but more brands than Harrods. Apparently they have a huge basement. I didnt see it. Theres lots on the ground floor and they bring things up for you. I had the shop to myself...was served by 2 staff at the same time. So much better than a department store. At last Ive found "my" shop. Was was the funniest is I completely forgot they existed and shopped there 10 years ago and even wrote a review.

Buyer BEWARE!!! BE VERY CAREFUL AS THE STORE HAS A NO CREDIT CARD OR CASH RETURN POLICY! It is…read morenot advertised, STAFF DO NOT MENTION THIS WHEN YOU MAKE A PURCHASE. SO please do not be mistaken in thinking this is a run of the mill British high street shop respecting consumer basic rights! They make it as difficult as possible to get in touch with customer services as well; shop staff is hostile and unhelpful when confronted about this hidden no returns policy. SHAMEFUL!

I love shopping here because they have affordable prices and great quality shoes. Definitely coming…read moreback to shop more!

Love this store, which if you live in the U.K. You are likely rolling your eyes…read more This store is more fashion forward then Forever 21 and comparable stores in the us and is significantly higher in quality. On top of that with the vat reimbursement it's significantly less expensive too! I highly recommend their work out gear which is comparable to Nike in terms of quality, their knit dresses and their jeans.

Trendy brand name clothing and accessories for men and women…read more Women wear is on the ground floor and men wear are upstairs Always got a sale rack at the back of store for women and Men are upstairs. Once again...! Discount for students and refunds are given in credit notes.. Again!! it is expensive..! An one off treat now and again... For me anyway.. It's not your new look or primark prices....

No, before reading this review, you should know that it's really the only shoe shop in Greenwich…read more Apart from one over the road which is great if you want to look like a hooker. It used to be pretty great in here. I bought my first expensive pair of shoes in here the day I started uni. They might not fit anymore but they're still pretty. That was 6 years ago. Now the place is rubbish. Overpriced and really shoddy. Not just that but the shoes are ugly. Unless you really want a pair of red patent platform wedges? No, me niether. Everything is very over the top here. Its a small shop and the staff have a knack of making you feel uncomfortable if you're just looking. Which is horrible when there's four of them veen if the shop is empty. It's the kind of place I hate going into if I'm not feeling at my best. This makes shopping a bit rubbish. I pop in everytime I'm shopping in Greenwich, but someone please put a decent shoe store in the town. My feet are not happy.

As you walk out of Clapham Common tube station and walk towards the common you'll pass by…read moreBullfrogs' shop-front: I used to do it everyday and everyday I would walk in. It's the shoes; such wonderful shoes and not too many of them so it feels manageable to take a look. And best of all, there's nearly always a sale so you can justify why you're checking again - you know, just in case they have your size, and whilst you're there why not, of course, check out the new stock? It's like Office with some of the slightly off-key, trendy brands common to it- Sugar and Vagabond to name a couple. There are also clothes at the back, of the same ilk as its shoes, fashionable, quirky and a little different to that which you normally find on the high street. The only downfall is the price, which can be pretty high. But there are, of course, the sales.

This place treated me very well last time i was hear. it's a much friendlier brand than the one in…read moregreenwich. They also have the shoes and clothes in the same shop which is well it just makes sense doesn't it? I'd spent the weekend at my boyfriend's house and had run out of pretty clothes to wear. Instead of doing the sensible thing and going home, i went shopping! hurrah! After trying on almost every single dress, I decided to buy shoes instead and was just treated really really well. So well that i couldn't tell if the cute shoe guy was hitting on me. That's the kinda service I can live with. I love my new shoes too. Someone told me they looked like they were from Mui Mui. Happy much?