Saw Dr. Hamm who was just fine. Yes, another 6 weeks of PT was ordered though none of that has…read morehelped the pain in my hips and lower back before, but okay, sure. 6 weeks later no improvement (and in many ways the pain was worse after PT.) So he shuffles me over to Dr. Haines. One aspect of my treatment is that no doctor wishes to view my issues for their complexity. Every doctor decides "It's the left hip!", as the only one with a replacement, and ignores the rest. Marvelous. Same thing here but cool, we try again. Haines is okay, except she seems highly disorganized. She promised to call after she viewed my xrays. She did not. Still haven't heard from her. I insisted that small bore MRIs aren't something I can use(nobody should, they're horrible), large bore or open MRIs only. She promised she would take care of that. She did not. Some scheduler called to set me up with a small bore and I refused, told her I explicitly told the doctor no small bore. The scheduler said she wasn't informed of that. So she transfers me somewhere for an Open MRI that ends up being in Rock Hill SC. Surely there is an Open MRI or large bore inside Charlotte. In fact, a search shows there are 5 or 6. So why, pray tell, am I being forced to drive to SC for an MRI? Not only that but some other scheduler is leaving me messages for an MRA appointment....but the return call number rings four times and hangs up. So how many schedulers did Dr Haines set me up with? What is going on here? None of the schedulers even know who ordered the MRI or the difference between large and small bore MRIs. Yes, I could use The Magical Portal I guess, though even my husband is sick of having to invent new passwords every time he tries to use it since the old ones disappear. At this point, I'd have 7-10 portals to juggle which I refuse to do. If someone wants to pay me to input patient information into some off-sight database where it can be hacked or shared with multitudes, they can do that. I get the feeling that Atrium Health Musculoskeletal Institute Sports Medicine really doesn't want me as a patient. I was hoping for an alternative to The Bone Yard of OrthCarolina but sadly this is not it. Wish we had access to a teaching hospitals and practices like Duke and Bowman-Grey, in Charlotte, rather than these hedge fund managed clinics.

I arrived 10 minutes before my scheduled time. The secretary ignored me until I said "excuse me"…read more She was so engrossed in watching her phone she did not realize I was there. She told me she would check me in at my scheduled time and to take a seat in the waiting area (suggesting the family waiting area). I decided I would wait in the patient waiting area as I was not confident she would remember I was there. Another patient came in and she rudely told her to come back in 5 minutes because she was on her lunch break and would not be checking anyone in until 1 PM. Without a beat she turned back to her phone and continued watching her phone. She was so rude. What a poor representation of this office! I say that because as soon as you get called back your experience changes. Everyone from the CNA who takes your vitals and blood sugar to the nurses and MD in the procedure through post procedure are all AMAZING. Everyone of them are professional yet so personable. They tell you what to expect as you are in the procedure and do a great job with the discharge instructions. The nurse even calls to check on you the next day! Now, that is excellent care and support! Dr Thakur is excellent. I highly recommend him for both in office evaluation and for your procedure. I feel 100% safe with Dr. Thakur's expertise. I would not go anywhere else. Don't let your front office experience alter your opinion of the care you will get when it really matters.

My wife had our 2nd here. Staff caring for her was amazing on 3rd floor,The facility is clean and…read morenot over crowded but the cafe was terrible and ghetto .. I can get past that.. still only reason it's not a 5 star

Very clean facility and all of the nurses from the front to back in the ER rooms were friendly and…read moreefficient. Arrived around 730ish and left around 1030pm. They do take a while but of course they move swiftly and as fast as they can. Nurses were very understanding and listened to any and all concerns I had. They have plenty of parking and I prefer this ER over Matthews as it seems less busy.

Give them another try! The front dress is under a new manager who gets any issue dealt with. Don't…read moreloose confidence in these great Doctors. I am an actual patient

Doctor Brown and Doctor Rounds are great ! But the front staff (Brianna) is lazy, incompetitent and…read moreapathetic. Once they had me wait for over an hour to see my doctor when I had a scheduled appointment, yet the one time I was 10 mins late, they told me I couldn't see the doctor. So I tried to be understanding and just go with the flow, but when I tried to reschedule she told me they had nothing for a MONTH. I couldn't believe it so when I got home, I went online and found an appointment 2 days later. UNBELIEVABLE.

First of all, this review is not reflective of the physicians that are absolutely WONDERFUL, but…read moreabout the new way of scheduling Atrium has implemented. I waited on hold for 20-30 min on two different occasions to try to get an appointment for a sick visit and each time all the appointments were taken by the time anyone answered because all the phone calls are now routed through a call center instead of going directly to the practice. I have used this practice for over 25 years with 4 kids and I never thought I would give this practice anything but 5 stars for how wonderful they've always treated my kids, but this change is that bad. Corporate ideas don't always equal good customer service!

Why only 2 reviews after being in business for so long. I want to see if this comment makes it to…read morethe review section.

I booked a consultation for surgery because my pain clinic recommended them. Since I work two jobs…read moreI needed to reschedule the first appointment. For the second resheduled appointment with the PA I had a death in my family and needed to go out of state. I was initially told ok to reschedule the second appointment. Ten minutes later I get a call back saying they would not see me for any appointment. Now had it been Dr. Roy or the PA who needed to change my appointment around that would be fine. They book appointments based on what's best for them. We have lives also and I was very offended for them to refuse to see me.

What can I say when things go perfectly and you weren't expecting it? I was 37 years old and in…read moresome of the worst pain of my life. Every day was a struggle just to work at my desk, I got to where I couldn't walk longer than 5-10 minutes at a time due to the radiating pain down my legs and through my hips. Dr. Roy suggested surgery and then insurance denied it. He went to the top of the insurance company and fought for me. We finally got approval, they did the spinal fusion in January of 2019 and 8 months later I've never felt better. Its nothing short of a miracle. Everyone in that building took excellent care of me and they are some of the most caring and most professional people I've ever met. They have changed my life completely and I will never forget.