item still at the same place for 5 days ,impossible to get someone by phone and also impossible to…read moreregister !!!!!!!!!

Can't find a way to contact them. I think they called from an unknown caller id so I couldn't call…read moreback. Just want my luggage. Terrible service it needs to burn

I have just had a similar experience. Mine was a British Airways flight and the bag did not make…read morethe connection. I have been waiting now for 2 days since the bag was delivered to this service. They had a phone number to call me so that I could come downstairs in an apartment building to pick up my bag. Their driver lied to them and said he called me but I did not answer and so now at least a 3rd wasted day in Paris tomorrow waiting again on my bag delivery. BA should never use this service. They took no responsibility when I called and said all they could do was try again tomorrow. It is 2:30 in the afternoon. Why do I need to wait another day? With customer service like this they should be out of business soon. Although I see that all of their reviews are the lowest score possible and yet, British Airways continues to use their service. Perhaps if a BA executive took a flight and had a similar experience they would care enough about their customers to find a reliable delivery service - how hard can that be?