A massively dishonest company…read more This is a "scratch and dent" site for appliances. Understood. However, they advertise products that are "NEW OUT OF CARTON". What does this mean to most people? NEW - Sounds like the condition of the product should be "NEW" and NOT DAMAGED OUT OF CARTON - Sounds like this should be a company (in this case GE) carton - not a bunch of cardboard thrown together with plastic wrap The price was certainly a lot less expensive, even when you add the $585 shipping cost. That being said... The fridge was brought inside, unwrapped and right away we could see a large dent in the non-dispensing french door. Smaller dents on the freezer door, scratches on the handles of both the french doors and the freezer door. This is NOT what I paid for I called the store in Lafayette, LA almost immediately. Their manager acted like this was normal and "hey we're a scratch and dent store" and this is what to expect. I'm sorry, I purchased "NEW OUT OF CARTON" and not "COSMETIC DAMAGE - FAIR". I would never have purchased this otherwise. I looked up the cost to replace the parts and asked for them to credit back the shipping cost of $585.20 for the fridge. They said they would not do that and simply wanted me to return the fridge and send a new one. When I called customer service at 877-927-7957, they were as rude as could be by cutting me off, not getting me to a supervisor or a decision maker, etc Are they out of their mind? So they would rather pay $1,000 extra to ship back and forth rather than give me a credit to go away. So, I have now disputed this with our credit card company. I'm sure nothing will happen but the exchange, but this is NOT the way business should be done. As a side note...no wonder Sears is going out of business after over 100 years. They've lost their way

Worse experience I have ever had!!…read more I purchased a washing machine from here. I was under the impression I would be receiving a NEW washer. When my husband went to pick it up and bring it home, it had several scratches and dents, including a large one with rust. I immediately called the store to notify them and the salesman told me the store was a scratch and dent store so all their appliances have cosmetic issues. At no time during my visit there was I ever told this. I did not see any signs on the door or anywhere else when I went in that mentioned I would be getting an appliance with dents and rust. I purchased a washing machine for over $800 that looked like it had been used for a year. The salesman lied to me several times during the call, but eventually told me they would give me an additional 10% off. My husband had to take off work early to go and pick this up before they closed and could not do that again, so we agreed to the 10%. I asked him to please send me an email stating the discount was credited back to my card and he assured me he would. The next day I called again because I had not received it, and he said I would have to come into the store for the refund. When I went into the store, MY salesperson was not there. I explained to the person working what was going on and that I was just there to get my refund credited back. He was very rude and told me there was no way I was receiving a refund, because I had already gotten a 5% discount when I purchased the warranty. He asked me which machine I had purchased and when I pointed to it, he said well if you purchased that specific one, we will exchange it for that one. I tried to explain that I purchased that MODEL, not that specific machine, and was under the impression I was receiving a new one because I was not told otherwise. He then proceeded to yell and tell me I just told him I purchased THIS particular washer and I needed to make up my mind which one I bought. I was so angry and on the verge of crying I asked to speak with the manager at which point I found out this WAS the manager, yelling at a woman in his store!! He also got nasty with an employee while I was there. I immediately left and called the corporate office. The lady I spoke with put me on hold and called the manager. He told her he would get with his district manager to get me my 10%, but I haven't heard from anyone and it has been a month. I also reported the interaction on their website which I have heard nothing from also. I absolutely can not believe how I was treated in this store, all over a 10% discount!! I have given up messing with it, 10% is not that important to me, but everyone needs to know what type of business practices they have.

We purchased a freezer in September 2025 from C&C Appliances in Lake Charles and it stopped working…read morethe week before Thanksgiving. Service person came out and said he would order part. Came two weeks later with the part and said it was fixed. It was not and I called to let them know that afternoon and they said give it overnight to cool. Yeah right!!! High temp alarm constantly went off and no cooling. Called C&C that day and was told they had to order another part without even coming to look at it. Here we are another 2 weeks later and nothing. Called them again today and she could not give me an ETA on the part. I am beyond frustrated at this point and will NEVER purchase nor recommend C&C Appliances to anyone!! When you spend over $1200 for a GE freezer you would expect it to last more than 2 months. I asked to return it for a new one and was told that can only happen in the first 7 days after purchase. Really??!!! I also purchased the extended 5 year warranty, but it looks at this point that it will not even last a year. My next recourse is to speak to the owner, Larry Wright, who advertises on TV that this is the best place and will meet or beat any price. He didn't say how crappy the appliance was nor how poor customer service is. Does he even know? He needs to find out. All I asked was to replace my two month old broken freezer and as of today their answer is no!! I am one very dissatisfied customer

I've done business here for almost a decade, furnishing 3 rental homes and 2 personal ones. Tad and…read moreJosh lost today's sale and that future business for C&C.

Great service! Always dependable!!! Everyone at the company is very pleasant and ready to help.read more

I believe supporting local businesses. The sale of my washer, dryer and fridge was easy and without…read morepressure to purchase. Hebert's appliances has always provided me with excellent customer service and I will continue to shop with them.

Last year, I purchased a dishwasher and this year I purchased an over the range microwave oven…read moreunit. Store hours are convenient; employees are polite and professional; product prices are reasonable and product defects are clearly communicated. I find it easier to shop here than in a big box store, whether I visit it in-person or over the phone. Similar to other appliance stores, I do find that delivery fees are high so if the product fits in your vehicle that's one way to achieve further cost savings. Installation fees are also similar to other establishments-DIY can maximize your cost savings, so compare installation fees and explore hiring your own installation vendor or do it yourself.

Avoid this place. Purchased a fridge and paid for delivery which includes their "warranty"…read more(warning, it's a third party company). After five months the fridge stopped cooling so I had to file a claim. The short version is it took three weeks and a $100 deductible to even get someone to diagnose the issue. Week four without a fridge the "warranty" company said it was too costly to repair so they offered to pay about half of what I paid. Reminder this fridge was five months old at this time. Are you wondering what this store said about all of this? I could buy another fridge and pay again to have it delivered. The best thing I can do is never go here again and attempt to warn others. I paid $1,079 + $100 delivery (I'm not going to include taxes in this). The fridge stopped working five months later. I paid $100 deductible and waited four weeks for the "warranty" company to say it's a total loss and offer $700. The "work with me" part I guess means I was allowed to purchase another fridge with my payout and pay another $100 to have it delivered? So after spending a total of $1,279 they were nice enough to allow me to purchase another fridge with my $700 plus another delivery fee. Oh wait, even the cheaper fridges were more than that so I would have also paid the difference in cost for another model. No thanks. If the store or anyone else thinks that is good business then I have nothing else to say. And to be clear about this "warranty". The one year means nothing, it is just pro-rated. So if your item breaks beyond repair in month 11 of this "warranty", you will end up paying them money (remember the deductible) for them to not fix or replace and will be offered about 10% of what you paid.

Our Frigidaire came from Mr. Rods in Nov. 2005 and it stopped making ice June 2023. We looked on…read moreline at the Frigidaire web page for a replacement and found a similar side by side and found one that was the updated version of our fridge. Have visited Mr. Rods last August when the store was under repair and talked to Mr. Jeff about what models of Frigidaire they carry. When our fridge went bad after 17 years I phoned Friday afternoon and asked about a replacement . I told Jeff what model number we wanted and he told me that he would look into when he could get one At almost less than 30 minutes Jeff called and said that they did have one in stock. I purchased it over the phone with Jeff offering a Monday delivery. I was already had a full Monday so we made Tuesday after 1PM the delivery time. On Tuesday the truck arrived on time and the driver knew us from the first time he delivered appliances many years ago. The delivery and setup went smoothly and quickly as the removal also of our old fridge. The next morning I noticed that the fridge side door some resistance when I open it. The door was not self-closing and also had some resistance closing. It also made a loud cracking noise when I closed it. The next morning I phoned Jeff and he told me that he would have someone come that afternoon to check it out, The service call went well and now all is well with our new Frigidaire and we are very happy with the quick ordering, delivery and service from Jeff at Mr. Rods. All of our home appliances from washer & dryers and all our kitchen appliances come from Mr. Rods in Houma, LA. We highly recommend Mr. Rods as their sales and service are good and quick.

i recently bought a new washing machine and have had to have it repaired three times so far. I…read moreasked if they would trade it for one that works properly and was told to call Maytag. I am very disappointed in the lack of concern. What happened to service after the sale?