Brody came through for us in a pinch when we needed an on-site battery swap. He was communicative,…read morepolite, and charged us a very fair price for the service. Very nice young man and I would definitely recommend him!

Open communication, efficient & a very seamless process. Allowed for a peace of mind after…read morereceiving mixed signals from dealership.

Excellent communication and attention to detail. Have used this Honda dealer for several years…read moreafter being unsatisfied with another one.

Professional, polite & fast service. They are very accommodating with scheduling and easy to work…read morewith.

Tom is a great guy. I believe he would go above and beyond to take care of any situation. Tom has…read morebeen servicing our vehicles for the last several years. I will not take our vehicles anywhere else unless Tom is not able to get us taken care within a day or two.

Tom, the owner, is amazingly kind and willing to work with clients to ensure that everyone is…read morehappy. He went above and beyond in my case and I will for sure be bringing any future business to him!

Michael was probably the best car salesman I have dealt with and I am 49. My adult child was buying…read moretheir first car and he was not pushy at all. He explained why he needed to ride with us and took us out twice in the same car. We felt like it was a more than fair price and great experience. Like any car purchase, everything takes a long time but I would recommend Luther Mazda and Michael to anyone looking for new or used vehicle!

I had a very frustrating experience with this dealership's service department, primarily due to a…read moreserious safety concern and lack of support/communication. My vehicle had fumes/smoke entering the cabin, yet I was told it was still safe to drive. After researching, I learned this type of engine issue has been widely reported in Mazda vehicles and, in some cases, covered under extended warranties. Despite this, I was denied any goodwill assistance with no explanation. I also experienced nearly two weeks of poor communication, including unanswered calls/texts and significant delays in receiving a proper diagnostic breakdown. Due to needing a vehicle for work and family, I ultimately had no choice but to proceed with the repair, which totaled over $5,000, with nearly $3,000 paid out of pocket. To add to the experience, the vehicle was returned without even a basic wash after such a costly repair. Overall, this experience lacked transparency, communication, and customer care--especially given the safety concerns involved. I have documented all communication and would recommend others to proceed with caution when using this dealership.

Friendly staff and amazing service. A big selection of trailers so I was to find exactly what I was…read morelooking for. I would highly recommend them!

Update review after owner contacted me and made resolution: Rating is partially based off the…read moresafety issue resulting from the work. Prior to scheduling, Shawen (owner) did research costs of supplies and if vehicle could hold a hitch. I scheduled and had them install a hitch on my car along with the light system. However, there was a discrepancy regarding the labor costs. When I got the rental trailer and hooked it up, the lighting was backwards, meaning the left turn signal did the right and the right was to the left. Fortunately, the pick up location in Lee's Summit was business and the person was a pro with trailers and was able to help me. I was at the last minute and not able to return to tri state trailers for repair. The light wiring was hanging down on both sides onto the exhaust pipes. Then it was found, one of the bolts of the hitch to frame, was cross threaded and only partly in. I then had to pay for the repairs to be made as my schedule didn't allow me to go back to Tri state for them to fix. I have modified this review. 1.23.24

This place is consistently awesome and their prices are 2nd to none. Dont' take your ride anywhere…read moreelse.

This message is to and for the owners in addition to the public. To the public I urge you to only…read moredeal with the owners in this place. And you will have to ask for them because they are very passive. I thought the owners worked there and I thought the annoying guy who was aggressively trying to talk me out of what I wanted was the owner. This place is family-owned which I love and we absolutely need to support. And the family themselves are great. However, the family needs to be much more aggressive in intercepting all business who comes through the door. There is a guy who works there...not sure his name...but he aggressively seeks to intercept anyone coming through the door and try to talk them out of whatever kind of custom exhaust they want to do. This guy barely wants to do bolt on factory replacements. Give the customer what the customer wants. I came in for a simple set of true dual exhausts with glasspacks for my kid's car. Many this guy really gave me the third degree about how much I would hate them...even though I knew I wouldn't...and more important...my kid would love them. He does. This guy ran be off the first time. Then I kept asking around to different places and upon hearing what I wanted, everyone kept referring me back to Grain Valley Muffler. So I gave it a shot again and this time spoke to the family who owned it. They were willing to do the work...but shockingly still kind of sat around very passively while this guy who works for them kept belly aching and trying to talk me out of the work. I asked them why they let him behave that way toward customers and they seem to think they need him. They seem to think he holds some special skill and can't be replaced. To the owners, be much more aggressive in identifying yourselves as the owners and determining the customers needs. Fire whoever that guy is who keeps trying to talk everyone out of what they want. I know you don't think you can replace him...but a motivated high school kid interested in hotrods will learn to bend custom exhaust pipes. Work with the local high schools and tech schools. Or hell, one of the millions of immigrants in this country can do better than they guy you got. They're not all here illegally. Get rid of that guy...and until you do...you have to aggressively head him off and never allow him to speak to customers.

Tony and Matthew are honest and fair. I can't say this enough. It's so hard finding good mechanics…read morewho you can trust. My husband has been taking his cars to T&M for 10 years. When we moved to Midtown KC, we ended up using another local auto shop for the four years we were there but have since moved back to OP and T&M for the past three years. The point I'm getting at is... we are long-time customers. T&M prices can't be beaten and they also work on the cars themselves. They have extensive knowledge of European cars, which is also a plus. If you're looking for someone to work on your Audi, take it here. It's a no-frills spot, but there is a lobby with some seating if you choose to wait around.

I've had nothing but good experiences with T&M. I've taken my car in several times for regular…read moremaintenance and once for new brake pads. Tony is very honest and I've found by shopping around that he is also very fair as far as cost is concerned. I've recommended T&M to many friends and Co workers and they've all been very happy.