My experience with Kenan Robinson (Seaway Mall Branch) June 6 far exceeded my expectations. The…read moreservice he provided was friendly, knowledgeable and patient. My grandson was thrilled to now have an account, a debit card, and Kenan made it happen. I have to mention this was my second interaction, with the Bank and the service was exeptional. Thank you, Kenan Regards, Judy and Karter Gale

It's so refreshing to discover a bank that still puts the needs of the customer first. The staff…read moreand management at the Seaway Mall branch of BMO in Welland are kind, attentive, caring and professional. They were beyond helpful in assisting us complete our house purchase. We literally could not have done it without them. I highly recommend this bank and branch.

Used to be a great branch ...now all new faces,mistakes made and you cannot get thru to customer…read moreservice at your own branch (without an anonymous bot setting up an appointment). Brave new world...charge us all extra fees & reduce customer service!

If you need help find a banker named Ruth. She's great. I've been to her twice now and instead of…read morebeing sick of me, I think we're getting along. That's how good she is! I've never had such a nice warm relationship with a banker. And I've even dated some.

I've been going to this bank for years and it's one of my favourites. Although it gets quite busy,…read moreall of the bank associates are so kind and helpful whenever I go. The drive thru window makes banking even easier for me when I just have to do quick transactions and don't want to leave my car. I'm happy they've put in speed humps because drivers would be reckless when turning around the parking lot and it was dangerous. There's tons of parking and the location is great for me as well.

My first visit to this location. I was looking for newer bills for an upcoming trip. It's a…read morefairly large location and was busy. There were 2 tellers but only one seemed to be helping customers when I was here. Staff was helpful when I got to the teller. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have.

Best staff, greet you every time. Everyone is nice and professional. Love this location.read more

We are a store in Burlington and we deal with this branch of BMO…read more We are writing this review because of the excellent service given by the staff there. But, mostly we are writing about the Branch Manager, BERT KRIKKE !! HE IS THE ULTIMATE BANK MANAGER !! When you go to this bank, he is not hiding in an office at the far end of the bank - he is right out there talking to customers. His office is just as you enter the bank, so you feel he is accessible. He is friendly with a great smile. He is smart and helpful. He treats you as a person, not a $$$ sign !! If you are a Business and are looking for a bank - this is it !! If you are a Person and are looking for a bank and are tired of being treated impersonally - GO SEE BERT !!!

Cool bank, cool people. Not the same as they used to be, and that people is actually a compliment…read morein this case, They really cater to their clients and it seems a different wind is blowing at this bank.

I called you, but you were busy, so I left a message. You said you would call back, but you never…read moredid. I didn't take it personally. I got busy, a few weeks went by, I tried calling you again. Alas, voicemail. You promised you would call back, but you never did. I tried calling you yet again. But you never returned the call. If you were my girlfriend, I would understand; the message is loud and clear. It's not you, it's me. Unfortunately, you're my bank branch, and we have a business relationship, and I need to talk to you. And you know what, it's really not me, it is you. So please call your customers back when they leave a message. It's not like we're dating. We just don't want to be ignored.

I dropped by this Scotiabank on my back to Hamilton from Niagara Falls. It was snowing, so I went…read morethrough the drive-thru. It was also closer to midnight. I did a search and this branch was the closest one to the hotel. It was highly visible at night that o had no problem spotting it. The drive-thru lane is tight when you go around the building. For larger cars or tired drivers, you may want to pay extra attention when you hug this corner. I was thrilled that this ABM was available. I made my deposit and it went well. Scotiabank has been changing their ABMs over to envelope-free ones, including the one that I used. It's a convenient branch. I had a good experience. (61)

Yep. Giving a bank 4 stars…read more Here's why: I went to another bank to get a money order. I had gone across the border for this specific purpose with USD cash in hand. How hard could it be I thought. First bank sent me away "banks don't do that unless you have an account with us". Ok. Sent me to the local Post Office. I arrive with same cash in hand. Happened to be 2 $100 bills I'd gotten from Key Bank that morning for this specific purpose. Postman says "we don't take bills that large". Really? I have ID for you and everything. Nope. He pointed to the bank next door to get change and come back. So I arrive at this bank. And I mention the PO sent me here to get smaller bills to buy a money order. She says she can do it for me. I don't have an account there. But they are happy to help. The fees were $10 CAD. 2.50 for not being a customer of the bank and 7.50 for the money order. Fine. Finally I have the money order! So this bank beach gets 4 stars. The teller went above and beyond to hep me. That's customer service.