My mom passed during Covid and Mike and everyone made this as easy and as compassionate as…read morepossible. Everyone on his team is respectful and professional, special note to Roger and son. He also facilitated everything compassionately and easily, managed everything so we as a grieving family could focus on our loved one, including a small service in his space, where we recorded the service on Zoom. This barely begins to describe how grateful we are to Ahearn

Thank you for hosting this service amd providing a space fpr people tp gather tp pay respects tp…read morethe family.

Rarely do I write reviews, but here I must make an exception. Jay and his staff gave us excellent…read moreservice and assistance at the time of our need. Our family member lived in Wilbraham while we live in California. It took only one phone call from me to receive courteous, prompt, and complete service. Our loved one was delivered safely from her last home to the Czelusniaks' care even before we had a chance to complete our cross-country trip to Massachusetts. I am the third generation in our family to have asked for help from the Czelusniak Home -- meaning we have relied on them without disappointment for more than 6 decades. Thank you.

we had recently had held a service for my mother. and I have to say that we are very impressed, of…read morehow well they arranged everthing for us, making the experience easier and less stressful. Lindsey had gone above and beyond to make everything perfect. I highly recommend !

We had a very good experience working with Drozdal Funeral Home. Everything was tougher and slower…read moreduring covid times but Lindsey had everything well in hand. We had bumps that came up and she took care of them all and tried to make everything as easy and painless as possible for us. Lindsey also took care of contacting the Veterans Administration for all the necessary and related business for our family member. In a difficult time, it was nice to be treated in such considerate and thoughtful manner.

Just finished the wake, funeral, and burial of my dear mother. Her passing was a complete shock to…read moreour family. Sampson Chapel of the Acres provided impeccable funeral services with sincere integrity, compassion and professionalism during this difficult time. Don't quite understand the first review written below in 2015, though, they need basic grammar, punctuation, and spelling lessons in the English language.

We were very disappointed with the service at Sampson's. We felt that they lacked professionalism,…read moreespecially at such a difficult time. When you lose a loved one suddenly you don't really think about shopping around. I wish we would have found the time.

We've known Sheehan-Hilborn-Breen Funeral Home both professionally and personally for decades and…read morehave come to consider them as family. During the very sad, overwhelming and emotional times after losing a loved one, it's comforting to know that SHB is available to shoulder the task and help you and your family navigate through the storm. In confusing and uncharted journeys, it's important to have trusted and highly experienced professionals available to help. Once again, after losing a close relative last October, we are appreciative of the professional manner that the arrangements for our cousin were planned and perfectly executed by SHB.

Usually try to avoid funeral homes but unfortunately life isn't so kind and I was brought here to…read moreattend a funeral service for coworkers' father that recently passed. Driven by this location many time was pretty surprised by the ease of getting in and getting out as the funeral was promptly after the business day concluded. There were ushers helping us park cars as it was a large gathering from in and out of state that was here to bid farewell to a friend and family. The lot was pretty tight yet served us well as I didn't have to fight for a spot and was heading inside. The staircase leading upstairs from the lot that I had parked was beautiful, though we all were dressed in black attire. Two different rooms for seating and the bigger room held the casket and visitors came to pay their respects. A decently sizes funeral home that some had to squeeze by others while there was still areas for groups to congregate. I imagine that a lot of thought and preparation was put into honoring this man and this funeral home did him justice. Cannot speak to the procession the day after to the cemetery as I couldn't attend but I imagine thar it was well organized and handle the business of the Elmwood West Hartford area.

Loren and her staff handled my mom's arrangements with the utmost care and compassion. Their…read moreattention to detail was impeccable. We were treated like family. Such a warm and friendly atmosphere. Would highly recommend without hesitation!

Forastiere cut off the video stream of my cousin's memorial service in mid-sentence. Unable to…read moreattend because of the pandemic, my wife and I were left hanging and missed the end of the service. It was bad enough not being able to be with our family; this made a painful event even more so. The manager explained that "it was a scheduled event." Apparently our family paid for 70 minutes, and that's exactly what Forastiere provided. Is this the way they support grieving families?

Amazing service and attention to detail. Alyssa and the rest of the staff took care of every…read morelittle detail and helped with everything. It made our funeral memorable and without stress. I can't say enough about how well everything went and their amazing staff. HIGHLY recommend!

From the owner: Beers and Story - Palmer is a funeral home in the historic Depot Village neighborhood of Palmer,…read moreMassachusetts. It is part of Beers and Story, a family of funeral home locations serving Western Massachusetts. Originally established by Bert Beers in the early 1900s as the Bert L. Beers Funeral Home, the business became Beers and Story in 1950 following a partnership with Herbert Story. The funeral home provides burial, cremation, funeral and memorial services, and pre-need planning. It does not operate an on-site cemetery or crematory.

Sad to hear that the other patron had such a rough time. Mike O'Brien, the funeral director, went…read moreabove and beyond to help my sister when she lost her husband. He worked things out under a dead line even helping my sister and her mother-in-law to say a final goodbye before every official/doctor took off for Labor Day weekend. If he hadn't worked so hard, this painful process would have dragged out another week. Thanks Mike.

Mr. O'Brien never returned my phonecalls - even though his answering service said he would…read more Repeatedly! He also completely dropped the ball on my father's Veteran plaque from the VA. He never sent the appropriate paperwork to the VA to make it happen. He told me he had sent everything in - and that claim turned out to be a complete lie. When I contacted the VA personally - they never heard from Mr. O'Brien or anyone else regarding my father's death. So I took care of ordering the plaque myself, sending the paperwork in, doing all the legwork, etc., - then coordinating with the cemetery officials to have the plaque installed. Basically - I did Mr. O'Brien's job. Families who experience a loss shouldn't be lied to - nor should they be expected to do the work they are paying the funeral director to do. My advice - chose someone else for your family's final needs. Mr. O'Brien obviously has other things on his mind besides doing the job he claims he does. Pathetic customer service.

Beautiful and well cared for but I wonder about the safety…read more:https://www.facebook.com/groups/201985710173/permalink/10166259015435174/

I am so grateful for Dennis, who made my experience scattering my dad's ashes in that beautiful,…read moreserene space so easy and wonderful. I came from out of state so we did everything by phone. He even gave me his cell phone number so I could reach him if I needed anything. He allowed me to do it on a Saturday when the cemetery is technically closed. It's a gorgeous place and I'm so happy my dad is there.

I was more than pleased with the professionalism and compassion. Everything was perfect from the…read moreplanning through the interment

The funeral home mistakenly sent my mother's obituary to the Springfield Republican with my name…read moreprinted in the headline instead of my mother's, who was the deceased. Luckily my aunt's co-worker alerted us quickly when they saw the error, so we were able to get it fixed before the newspaper printing, but it took a long time for Masslive.com to be fixed. To this day, 7 months later, my name shows up on the Google search link to her online obituary. Obviously more people now look at online obituaries more than newspaper these days. For my name to be listed instead of my mother's was awful and upsetting - and we barely got a casual apology for this mistake. The person we met with for a pre-planning meeting was professional and well-prepared, but working with a second man for the actual planning, he was difficult to follow. He spoke very quickly and jumped from topic to topic quickly - so quickly that he forgot to mention prayer cards, so we had to go back there making a separate trip to pick those out. I think this behavior is what led to the mistake - he admitted that it was a copy and paste error - so I hope they take a little more time with their grieving clients in the future and thoroughly check things over.