This branch was recommended to me and I was told to speak to Tamara. I tried and failed…read more I called and asked for her. A message was taken. I was called back by someone else. This person was going to collect information on my car and bike to get quotes drafted. 10 days later I was called back by yet another person. This phone-call came after my boyfriend called about a mistake with his policy and expressed his frustration in my not hearing back from them. Well, the second employee was going to provide the quote. This person read off the limits of the prospective policies. They were wrong; they were not what I provided to the first person. After that was fixed, she asked about accidents or tickets in the past 5 years. I told her about two tickets and a no fault accident. She verbally gave me a quote for the bike and the car. I asked for her to email me the quotes since there was confusion with the limits earlier. She emailed me quotes and the auto policy was more expensive than said over the phone, without explanation. When I contacted her, she said it was due to the accident's classification by my current insurance company. The pricing was still decent, so I made an appointment to set up the policies. I made the 20 minute trip to see Tamara. She made some suggestions on tweaking the policies and we were ready to get the ball rolling. She was going through some different screens when she got to my driving record. She asked me if I knew about my two speeding tickets. I said yes and indicated that I let the previous two employees know during the quote process. I asked if that meant that the policies weren't quoted with the tickets and she said they weren't and she couldn't help me having the two tickets and the accident. I was very upset that I made the trip for no reason. I had provided all of my information to two different people and was never informed that it would lead to nowhere. Perhaps if I spoke to Tamara right from the beginning, time and energy wouldn't have been wasted. All I know is that when this group can help me down the road, they will not be gaining my business after this mess.

Tamara has been my insurance agent for years and and her and her team have always been very…read moreprofessional and easy to work with. I have my auto insurance with them and they are always responsive and ready to help anytime I have a question or a need. Tamara is very knowledgeable and genuinely interested in helping her customers understand their insurance coverage. She makes recommendations to suit you without making you feel pressured. If you are looking for a reliable and professional insurance agency, I would highly recommend this one!