I would rate zero stars if I could. I was referred to Cindy from a friend so I didn't think I needed to read reviews but after my experience I went back and saw some of my issues are common through her office. I had some complicated tax issues and was hoping to get some clarity so I met with her and gave her my letters and tax forms. She gave me an OUTRAGEOUS quote to begin and I told her I wouldn't be able to pay the full amount up front so she agreed that she would hold my documents until I saved up money to get started. We filed for Power of Attorney so she could dive deeper, in the meantime. I called her a couple months later to let her know I was ready to begin but had to leave a message. Note that every time I called her I had to leave a message. No one answers the phone, EVER. I called back several times after that and left many messages. Never ONCE did I receive a call back. Once I received a letter saying my Power of Attorney was denied (that was on me because I was traveling and didn't return the response letter for approval before the deadline). I called to talk to her about that and left another message. Again, I received no call back. Many months after our first and only meeting, I called so I could pick up my files. I actually thought she might have gone out of business due to no response. I don't live in her area but on this particular day I was nearby so I decided to drop by and speak to someone in person. When I walked in she was on the phone so I stood by the door out of respect for privacy. She didn't acknowledge me for a few minutes while she continued speaking of business matters to someone on the phone. Eventually she held the phone in the air and YELLED, in a tone of annoyance, from her back office where I could halfway see her at her desk "I'm on the phone, what do you need?" I told her I left her a message earlier in the day and wanted to pick up my files. She proceeded to yell at me that she was on a call and couldn't help me so I had to come back later. I asked when was a good time and she told me 15 minutes so I said "I don't live nearby so I'd like to wait, if that's ok". She was clearly frustrated and got back on the phone. I heard her conversation as she told the person on the phone that I was there and it sounded like the person on the phone told her to go ahead and help me and she said "Sure, ok, I'll call you back". She got off the phone and was SO RUDE with an accusatory tone. I started to feel bad for being there. She said she got my message earlier and that she looked for my files but she didn't have them. She went on to say that I picked them up from her because I couldn't pay for her services. My mouth dropped because that was NOT AT ALL WHAT HAPPENED! I reminded her I've only met with her once. She said she's looked for my files before when I called in the past and was never able to find them (yet she NEVER ONCE CALLED to let me know that). I was shocked. Mind you, she was yelling at me and pacing around her office looking around. I told her I really hope my files are there somewhere and she finally asked me to give her a couple more days to look for them since her assistant wasn't there and she might know where they were. I left wondering what my legal rights were if she lost all my files. Holly, her assistant, FINALLY called me a couple days later saying she had my files and they were ready for pick up. Never once did I hear from Cindy. DO NOT TRUST HER WITH YOUR TAXES. She's rude, outrageously expensive, and unorganized. After doing my research on her I found she's only a CFP, not a CPA. A CFP specializes in personal financial planning, including investments, retirement, and estate strategies. A CPA, on the other hand, focuses on tax planning, accounting and business financial management. Maybe she was just out of her league with my challenging taxes and couldn't handle it? Too embarrassed to let me know so she never called me back? Lost my files and hoped I would just forget and wouldn't come back for them? On top of that, yelling at me, as if I was in the wrong, when I only wanted to get my files back! Whatever the reason, she's very unprofessional on all levels. I DO NOT RECOMMEND. read more

No response from the company. I would be concerned about a company that does not return calls or e mails in a timely manner.

Cindy did taxes for our local Redondo Beach school's PTA for a few years. We finally stopped using her this year. She's rude, unreliable, unresponsive and unhelpful. Her services are also very expensive - as we learned after finding a CFP this year. Wish I could give zero stars. Avoid this business. read more

She has been doing my taxes for years! I can't thank her enough for her expertise, efficiency and professionalism!

I have complex taxes involving lots of receipts and property. Cindy has done a great job sorting through and preparing them for me. She masterfully helped me through an audit with an aggressive IRS agent and helped me prove that the deductions we took were allowed. She also has a sweet disposition and a sense of humor...which takes a bit of the pain out of preparing taxes! read more

My wife and I have been working with Cindy who is an enrolled agent and financial planner. She is quick and efficient and has helped us even outside of doing our taxes when it came to problems we have been having with some financial areas in our life We have never been audited and have been with her for l5 years since moving to the South Bay and love her as a person as well as a professional read more

Cindy is the best! She was very patient with my elderly parents yet quick and efficient with my things. Super easy to work with. So glad I found her! read more

I had used Cindy last . This year's taxes were more involved, a house sold, a house bought, a divorce, all involved..I was asked to produce a document from 16 years ago ! Nevermind that my ex might or might not have it, and speaking to him is still very difficult . I gave her all my documents I had on me , sans the document...she said she would "look at them and call me"..I patiently waited for 4 days.... no phone call. I called her, as I decided to go and use my ex's person who had the info instead..she SCREAMED at me for wasting her time and causing her " trouble ". She should have been honest and not kept me hanging for 4 days.. All she had to do was call me, as she had stated she would. She also charged me $100, not for results, but for my causing her " trouble ". Her screaming at me on the phone was rude, childish and highly unprofessional. I did not deserve that. She has no right to scream at a client...I had never ever spoken to her in that manner. My advice is go elsewhere. read more