This is a review of the overall experience we had with a recent job that was NOT completed to our…read moresatisfaction. We had several miscellaneous punch list items that were to be finalized according to our agreement.
Here is a list of the following items that were NOT done to our satisfaction:
*Multiple Boards replaced on our Pergola & Repainted in its entirety (12 boards should have been laid down, & only 1 board came to the job site.) Painting was done subpar, and my wife and I spent 3 1/2 hours touching up behind them for areas that were missed all over the Pergola.
*There was a Lack of manpower for the job to be completed on time. We only had one person on site at times, and therefore, the job took double the time and not completely finished as per the agreement with the Project Manager. We also had to purchase additional stain, due to the fact of miscalculation on the part of The Honey Do Service Estimator, stating what was needed to cover the job in its entirety.
*Job Prep Work: Damage was done to our Hot Tub cover, due to the type of plastic covering used by the contractor. There is now a black residue on the cover, due to the type of plastic covering used. The Owner came 3 separate times to attempt to clean the vinyl Hot Tub Cover. However, they were unsuccessful with their attempts. I spent 2 hours on a weekend, on my own time, utilizing a chemical, to remove the damage that was done. I did not want anyone from The Honey Do Service back on our property, after their negligence and everything we had gone through.
There was damage also done to a bush that is now dead. Per our Landscaper, after 5 weeks have passed, from him trimming back the damaged area of this bush, zero regrowth has happened. Our Landscaper said it is dead, as regrowth should have shown within 7 days from trimming back the damaged area. The damage was caused by the Contractor's negligence in covering the bush with their plastic covering used...too tightly...and the bush died. The Final Invoice, dated 5-5-25, states The Honey Do Service would reimburse us, in the next 30 days, in the event the bush dies, for the amount up to $200. I met with the Owners on 6-24-25 in their office, as all of the above items were discussed, and I paid our Final Invoice Amount owed that we agreed upon, based on Good Faith. Our Landscaper sent an estimate that it would cost $175 to replace the damaged bush. The Owner left our home today....7-21-25...looked at the damaged bush with me and stated that the bush would come back over the next year, per his landscaper, and he was not replacing the damaged bush at this time. This is a complete TOTAL BREACH OF CONTRACT, based on the verbiage of the Final Invoice that I paid to The Honey Do Service-Lake Norman, again in Good Faith.
*In summary, WE WOULD NEVER RECOMMEND THE HONEY DO SERVICE-LAKE NORMAN based on this experience!!!!!
