I can't say enough positive things about Music Together of Kitchener-Waterloo!! We are so grateful…read moreto have found this program as it has benefited our 2-year-old daughter so greatly! The benefits of the program are countless and the people who run it are exceptional, we feel so lucky. The program has really helped our daughter socially to feel more confident interacting with others and participating; it's helping her to come out of her shell. We all really look forward to music class each week as a family, and our daughter can always be found singing the songs (so can I!!)! The songs have been so helpful to sing along to outside of music class too. The songs get us dancing and making music at home. Our daughter now loves making music with whatever she can find, from kitchen spoons to using her voice. The songs help us so much too when she's having a hard time, being a helpful and positive distraction and motivator. Sarah who runs the whole program, is so so beyond helpful!! She was beyond accommodating and helped answer all of our questions. When we had to miss the first class, she wanted us to be able to benefit from the program materials right away so dropped our materials off at our home! She has set up an incredible policy around missed classes that is so incredibly friendly and accommodating to families, allowing families to reschedule any class that they need to miss, whether you need to miss due to sickness or a difficult day when naps are off course. The program is understanding that you might not have forewarning about needing to miss and also understanding of not wanting families to miss out on the classes or what you have paid for, so allow you to make up any missed classes when is convenient for your schedule. When you sign up, you are not just signing up to attend a weekly music class, you are also provided a beautiful book showcasing each of the songs, as well as a CD of all of the music and access to the music anytime via the app. The classes are set up to allow for various ages to interact together which is such a lovely thing; everyone comes together and participates in their own way and I have noticed that it is fostering kindness, learning to be a helper, and sharing. Our teacher Jes is the warmest sparkle of a human and is so genuine and lovely, she is so amazing with the kids and makes everyone feel special and included. I really and truly can't say enough about this program and we can't wait to continue. Thank you to Sarah and Jes for everything:):)

I took lessons here for a while! Really nice guys and gals, that I can promise! There's the ups and…read moredowns to a smaller music school but it's a nice location considering how many people are in the area! They've got decent stock on strings and such so even if you're just looking for strings or a tuner really quick, drop in and see if there's anything you like! :)

Super friendly staff, beautiful array of guitars and lots of room to play. Followed covid…read moreguidelines great as well with lots of care for customer safety. Would for sure go again and highly recommend for anyone in the area to come check out

A true gem of a shop. The selection is world class and the level of expertise and advice provided…read moreis second to none. I purchased many a fine instrument from Folkway. You can't go wrong.

Took lessons here for 12 years. My teacher was great and very helpful! Loved her to bits. The…read moreschool has a lot to offer in the way of programs: jam bands, drum circles, and group lessons for younger students, just to name a few. Makes it very easy if you want to try a variety of instruments and programs. I was a part of the competitive team (Team CMA) for Kiwanis and made a lot of friends there. Teachers are all very versatile in their teachings, teaching people who want to play casually as well as serious RCM repertoire. Use of digital piano is very nice as it lets you play songs (like a movie soundtrack, for example) with proper orchestration so it truly sounds like the original song. All of my siblings have taken lessons here, as well as many family and friends who have all enjoyed it. Of course, there are always things people will not like. Sometimes teachers leave after only a year, which can make it hard to establish a routine, but at least the school will provide you will a new one the following year; something that is much more difficult when working with a private teacher in your house.

The program director, is rude, not helpful and thinks she's right about everything. Quality of…read moreteaching is that you can find of any other private teacher who would come to your home for half the cost. The teacher's are not trained and use and take advantage of university students and their abilities who just need a job. The only reason they are voted the best is because they have nice facilities and host RCM. Over rated, over priced, no quality. Go get yourself a private teacher, or go to a more humble music academy.

My grandfather dropped off his special guitar for repair and then passed away…read more Thank you for your extra kindness to our family and for supplying exceptional service.

I had the pleasure of purchasing a Godin guitar, during the Covid lockdown. I contacted the store…read morevia email, and was contacted almost immediately by Colin. After a few quick exchanges, a deal was done, as the store was having a Covid discount during the lockdown. I picked up the guitar, curb side service, quick and efficient. It was a pleasure to support an independent music store, and also buying from a quality Canadian guitar producer. I travelled from Toronto, and will be looking forward to attending the store when the lockdown is over. Eric D.

Great service. I've been to this location several times recently as I have just started playing…read moreguitar again. I recently ordered a guitar from this them. It came in it two weeks just like they said. When I picked it up I was having some fret buzz issues with it, they offered to do a free set up on it and make sure I was 100% happy with it before I left. After the setup the guitar played great. Very happy with my experience at this location. I will be back

For years, my young son would go in and just noodle around. Staff were always so kind and helpful…read more He spent countless hours there, and eventually a good deal of his hard earned money on quality, reasonably priced gear. They care about the customer, they know their stuff, and they create a great atmosphere for experts and beginners alike. Canadian owned; old school, 'customer first' kind of place.

I love Long & McQuade music stores in general, for the variety of musical instruments and books…read morethat they offer. They also have music lessons (i.e. Piano, Guitar, etc,.), which seems like a great idea. I did some research to purchase a keyboard, and the price of the keyboard I was interested in seemed quite fair, too. Lastly, my interactions with Long & McQuade staff in multiple locations have been pleasant. For this specific Waterloo location, one employee named Dave met short of my expectations. Let me clarify, he was helpful while we were browsing. As soon as I paid for the instrument, he just ignored us. We had parked about 200 metres away from the store, due to the road closures associated with the LRT construction in Waterloo. We had our laptop bags and the umbrella, it was raining on and off, and since I got the keyboard, the bench and the keyboard stand, we weren't able to carry all of those by ourselves. Since Dave offered no insight to how to move these boxes to our car, (when we asked him, he only said "Oh, this keyboard is super light") my husband went to his car to see if he could get closer to the store while I waited in the store. Thankfully, someone told me about a temporary loading area behind the store so I directed my husband to drive there. Another employee named Jeff helped me greatly while I was standing in the front of the store confused and waiting for my husband to show up. Jeff moved the boxes to the back of the store and showed me the temporary unloading area, so I could send better instructions to my husband. I really appreciated Jeff's help. He's the best! In the meanwhile, Dave, who sold us the keyboard, didn't even tell my husband where I was, (I was downstairs at the back door guarding my boxes) when my husband came back to the store, so this caused additional delay. Some other older gentleman helped us load the boxes to our car. If Dave responded to our inquiries of how to load these boxes to our car from the get go, we wouldn't have wasted that half an hour trying to find the place to get the car closer to the store, and loading the boxes. Dave's ignorance and unhelpfulness really disappointed me. Despite this long delay in loading the boxes to our car, I'd say you could go to this Long & McQuade location for the service provided by Jeff and other very helpful staff.

After receiving my diagnosis of moderate sleep apnea I was nervous about starting CPAP therapy, but…read moredetermined to make it work. Thankfully, Medigas (Waterloo, ON) made my introduction to wearing a sleeping mask positive, educational and easy. I worked with Ash at the Boardwalk location and he was nothing but excellent. Professional, knowledgable, personable and highly supportive, Ash has been my CPAP therapy hero!!!