I have been a patient of Dr. Cirillo's for many years, and she and her associates are all exceptionally caring and thorough (which is very important when skin cancer is being looked for at my regular annual exams). And when she is not available, her associates have been excellent, taking me on short order. AND the staff is friendly & efficient...AND the samples I get at each visit are great, to find out what's the best new thing to consider using. I highly recommend this office for ANY dermatologic needs. read more

Been a patient of Dr. Mulholland for a little over a year. He has removed a few moles from face and back. He is very thorough and answers all of my questions. He takes his time with me, I never feel like I am being rushed out of the office. His office is good about keeping my other doctors informed of what is going on, so they can manage my health. During the recent pandemic, they were able to adjust their schedule to take care of my issues with little disruption and delay. The office and support staff are very friendly and always smiling read more

Just upset with the lack of compassion or wiggle room. I was 10 min late because I couldn't find the building. It's my 40th birthday and I was hoping to get a facial, squeezing it in on a day off. They turned me away. Disappointing because we make efforts to see everyone in our clinic, especially if they simply couldn't find the place. read more

Can't say enough positive things about Cirillo. Particularly Dr. Hsu. Both times I have met with her she has been professional, thorough and took the time to explain what I should be looking for during the times between my yearly skin checks. She does not rush you and puts you at ease. Additionally the Cirillo staff are always very friendly and make a point of welcoming you. read more

I've been a patient here for over 10 year as have my daughters. We have always had state insurance due to the fact that child support was rarely paid and I work part time , with fluctuations in pay. I've alwThey do not take said Insurance and I have always paid out of pocket. For years. Today I attempt to make an appointment for my daughter and was told they won't accept her or a cash payment because , and I quote, "you have state issued insurance so we can't take your cash because you shouldn't be able to pay it". Are they serious? Most people that get assistance DO work and it's not their responsibility to determine what anyone can or cannot afford to do. This is extremely rude and condescending . UPDATE: after communicating with the office manager (see her reply below) I questioned several other medical practitioners who were completely unaware of this DHS guideline. I will be contacting DHS directly to follow up on this. It's helpful that staff be told how to express this practice 's policy since the nature of it has discriminatory undertones. read more

I had MOHS surgery performed on my nose by Dr. Kara Capriotti at Bryn Mawr Skin & Cancer/Cirillo in August 2022.Dr Capriotti is excellent -not only is she a gifted surgeon but she is kind, compassionate explains what she is doing and answers your questions. MOHS surgery is very stressful because you don't know how extensive it will be going in to it. My MOHS procedure was very extensive leaving a large wound almost to the cartilage on my nose. Once Dr. Capriotti was finished I was then immediately turned over to Dr. Laura Gowen for the wound closure and that's where my trouble began. Within minutes she informed me I would need a skin graft and that she would take skin from my neck. I hadn't seen the MOHS site as I guess its standard not to have the patient see it (to prevent hysteria) so I assumed she had my best interest at heart and knew what to do. Anyway, she also informed me I was her third graft of the day and she still had another patient waiting which made me feel she was rushed and anxious to move on to the next patient. I had an anxiety attack which she was not compassionate or understanding about. We proceeded with the graft (btw just so you know you are fully awake for both the MOHS and closure). Once she finished I left feeling utterly traumatized and exhausted (I had been there about 5 hours). The shocks kept coming as I had no idea what things would look like immediately after and for a couple months as nothing was really explained to me. Long story short I was left with a deep crater and scarring which she later admitted was what she expected. I literally had friends and family tell me I should have gone to a plastic surgeon so I wouldn't have such a deep crater and scar!!! When I told them the closure was done by a plastic surgeon they would all say "OBVIOUSLY NOT A VERY GOOD ONE". This was on my nose - right in the middle of my face and apparently that was an acceptable result to her! I met with 3 other plastic surgeons in person inquiring about a repair. I showed each of them the photo post MOHS (prior to closure) each of them said they would have done some type of flap procedure not just a skin graft to close it. Four other plastic surgeons who responded on-line to the picture also stated that they would have done some type of flap closure not just a graft. After waiting for the wound to heal completely I had the repair done in January of 2024 by a very gifted, kind and compassionate plastic surgeon and am happy with the results. In my opinion Dr. Gowen is an inept plastic surgeon and she should absolutely be avoided. The unfortunate thing is since she does the MOHS closures for Dr. Capriotti I would say you should just avoid Bryn Mawr Skin & Cancer/Cirillo if you need MOHS. read more

This was my first visit to this office. I went for a skin cancer check with De, Hsu. My wait time was excellent, everyone at front desk was nice and helpful. I loved Dr. Hsu immediately. She was very professional, yet she was so friendly and nice. I was nervous going in but I left feeling so happy that I picked this practice. I have already recommended to my daughter and will tell my friends. Thank you Dr. Hsu for making ne feel so comfortable during my visit. Linda Anderson read more

Great experience here. Amazing staff and providers.

calling the Dr.'s office s such a pain... i never can talk to someone directly. I did have a nurse call me back however she was quite rude. Maybe she was having an 'off' day, but i didn't appreciate her tone or her answers to my questions. Even though Dr. Mancini has said i can 'call and talk to her whenever' i have yet to talk to her directly. I am always talking to a nurse about my skin issues. read more

I was headed to the Main Line a week before my wedding with a terrible rash and feeling totally run down. I called main line health and the only dermatologist in the area who could see me was Dr. Capriotti at Bryn Mawr Skin and Cancer. She was incredibly professional and compassionate and diagnosed me with shingles and prescribed an aggressive treatment and by the time my wedding rolled around the rash had healed really well and i was back on my feet. (with a temporarily paralyzed right side of my face, but what can you do). Dr. Capriotti responded to my phone calls and took my concerns seriously and I was so grateful to be put into their care. read more

Doctor didn't even care to stay in the room with me for more than 3 minutes (after she was already 15-20mins late). Told me I was completely fine after barely looking at the concerned area and not performing the biopsy. Same thing happened to a close friend of mine and turned out she had cancer. read more

I went to Dr. Capriotti and was extremely pleased with her and the staff. Everyone was pleasant, professional, and made me feel comfortable. For anyone looking for a trustworthy dermatologist, go here!!! read more

I recently had my second annual visit with Dr. Capriotti and have been pleased since I first came in late 2013. Dr. Capriotti is very pleasant and knowledgeable. She makes me feel comfortable and she is open to having any questions directed her way. The office staff are also very nice and the office is up to date and modern (even though they're currently under renovation, but it's great to see that!) I originally found them and scheduled via ZocDoc which was easy and painless, their email reminder system is great yet unobtrusive. I've heard from friends that the skin spa part of their office is also great but have not had a chance to try it for myself, though I really want to! I had an overall great experience and feel I was well taken care of, my needs were met, and questions answered! read more

I had my once a year body check with Dr. Cirillo and she is definitely my favorite physician. She is efficient and has a wonderful personality. I have been going there for years and the staff is also wonderful. I have used other doctors there when I need an appointment immediately and I find them all to be outstanding. Thank you read more

My appointment was handled very well and I felt totally safe in terms of Covid-19. My wait time in the waiting room was about 3 minutes. Chairs were spaced far apart. Office staff was friendly. Jessica, Dr. Cohen's assistant and Dr. Julia Cohen were completely thorough and professional. I didn't have a moment of worry during my skin review by Dr. Cohen. read more

I had a telemedicine visit with Janet DeSipio PA-C. This was my first experience with telemedicine and I can't say enough great things about it. it worked out so well for me because I was able to be scheduled the same day I called while I was at work . Janet was so professional and diagnosed my problem and sent my RX to the pharmacy which I picked up on my way home . I am so happy as I am feeling so much better . read more

Excellent, even with the new Covid guidelines. Our appointment was made a year in advance and with all the new restrictions it was still a pleasant experience. Dr. Cohen is very pleasant and devoted to her patients. She takes her time and I never feel rushed. read more

I have been a patient in this practice for more than 10 years. I started with Dr Cornelius and I'm now the patient of Dr. Capriotti. I was diagnosed several years ago with melanoma and the team in this practice has developed a treatment program to not only deal with my melanoma, but make me comfortable and informed as they treat me. I am always greeted with a friendly professional staff who goes out of their way to make me feel welcome and comfortable when I come into the office. When I am taken to the examination room the doctor's assistants update all of my information to make sure that I get the maximum time with my doctor. When Dr. Capriotti joins me she always has a friendly greeting and professional nature better as she goes about her work, and when necessary very gentle as she performs the procedures. I could not ask for a better team to care for me. I highly recommend Dr. Capriotti and her Associates. read more

A year ago I would have rated the Institute 5 stars but after a horrible--and scarring experience from Dr. Capriotti--I would give them 0 (even 1 star is way too high). I went to Capriotti with a simple injection for a cyst--she injected it and I went home with a huge red blotch all around the cyst area. Over two months later I have a huge indent and red mark which make me very self-conscious (yes, it is very noticeable). I confronted BMSCI about it and they keep giving me the run around that I need to "wait" for any treatments to help it. I saw another derm who confirmed that the cyst was injected way too much causing skin loss and scarring. I wam currently seeking legal aid and, hopefully, I can keep others from suffering the way I have. PLEASE THINK TWICE when getting any cyst injections by Capriotti--you may end up scarred like me! read more

Excellent, excellent!! Great experience and convenient. Dr. Lovett was such a lovely woman and so was her staff, she didn't make me feel bad about sun/tanning bed exposure she was positive and she got her point across in an informative but nice, cheerful way ~ I was hesitant to make a Derm/Body Check appointment b/c the last experience I had at Hahnemann University Hospital was a very bad experience. read more

Excellent service and care by Dr. Mullhand and his assistant. They were very helpful and expained everything they needed to do. Great Doc! read more

Dr. Cirillo is the best. I have been going to her for years and feel very comforted by her expertise and performing annual body checks on me. She is professional, thoughtful and caring. Very thankful. read more

I have been a patient for nearly than 6 months. Every visit, I have to give my insurance card to the front desk, even though the information has never changed. Also, I have never arrived and seen a doctor in less than 20 minutes after arrival. This is very frustrating; I don't understand why it is so difficult to see patients in a timely manner. My time is valuable and I cannot spend an extended period of time sitting in a waiting room. I have also had difficulty scheduling appointments. Doctors have seemingly packed schedules and I can rarely come at a time that is convenient for me. Overall, excellent medical professionals, but a very poorly run operation otherwise. read more

Dr. Cerillo is the best kind caring and brilliant you will love everything she does. She is surrounded by A great office staff and wonderful assistants. I would highly recommend them to anybody looking for a great team of people for cosmetic dermatology. read more

I have been a patient of Bryn Mawr Skin and Cancer for several years now. At times I was treated in a rude manner, but was always pleasesd with the medical treatment and so I continued to return. However, after a recent visit, I was charged three to four times as much as I should have been, and I know this because I had had the work done previously. After my insurance only covered a small portion of the visit, I spoke to the billing manager to discuss this issue. Long story short, the insurance company and the Skin and Cancer office will get their money, but I get screwed. And there really is nothing I can do about it that isn't a total waste of time. I explained after several years I was going to find another doctor's office, and this was met with no attempt to keep me as a patient. Needless to say, I was very unhappy. I do not recommned this office, and will be finding another office to go to that truly cares about its patients. read more

I was seen by this practice three separate times. Once in the Newtown square office and twice in the Bryn Mawr location. I was seen by two doctors and a PA. I have two scars one from a mole removal and skin biopsy. And following the biopsy I received a call saying the results were nothing to worry about.... I am beyond frustrated and angered by their treatment and methods. They must not treat true skin disorders. read more

Dr. Mancini is the reason that I keep coming back to Bryn Mawr Skin & Cancer Institute. Each visit, I am in and out within 15 minutes, but by no means do I ever feel rushed out of the door. She has a way of explaining everything in thorough detail, all while being mindful of getting patients in and out quickly. read more

Great practice! Professional & courteous. I love this practice. Knowledgeable and friendly. They saw my son too and made his appointment comfortable and reassuring! read more

I went to see Dr. Mulholland. It was quite fast from the time when I arrived at the building to the time that he saw me, and that was definitely a good thing. However, he spent a total of 3 min. looking at my skin/face. He looked at one thing on my cheek bone, decided it was benign, and then handed me a pamphlet saying that with the pamphlet I would be able to do the rest of the checkup myself. He stated several times that I should not worry about melanoma until my late teenage years/early 20s. He never actually asked me what my age was, and he must not have known at all seeing as I am definitely in my late teenage years (I am 19 years old). He continued to say that even after I told him both of my mom's sisters had melanoma, her mom had it, and my dad's dad has it. I have never met such a nonchalant doctor in my life (And I have met with over 30 different doctors). read more

From the moment we enter the office until we check out, our experience with Dr. Cirillo-Hyland and her staff has always been pleasant, prompt and professional. read more

Bryn Mawr Skin & Cancer attempted twice to remove a common wart from my son's hand and failed both times. The wart is still there. Without warning or any instruction, they charged the second attempt as a "surgical procedure," which ended up counting against my deductible. Therefore I am paying for a procedure that did not work. I called several times for an explanation for the charge, and they never returned my calls, just sent more bills. The Independence Blue Cross claims team made some attempts at resolving but got nowherre. This is a sham operation and should be avoided. There are plenty of other dermatologists on the Main Line that can do the work right the first time and not rip you off in the process. read more

All I can say is wow! This place is spectacular! As soon as I went into the office, I was greeted by a friendly, energetic, and extremely helpful front desk employee. As a first time patient, I only had to fill out two forms! Then, I was called back to my room by a nurse full of personality. In a matter of minutes, a happy and caring doctor walked in. Her name was Doctor Cirillo. I was only in for a body check but Dr. Cirillo was thorough and careful when examining me. After she was finished, we had a nice conversation and got to know each other pretty well. Everything at BMSC is terrific! P.S. I have also seen Dr Caprioti, as Cirillo was N/A, and she was also great. This is the only doctor's office I enjoy going too! read more

Although Dr. Capriotti was competent, the overall feeling of visiting this office was so unbelievably business oriented and not really patient oriented that I will not return. I understand the need to make sure the office is running smoothly but I felt more like I was at the Department of Motor Vehicles and not at a medical practice. They questioned me about an overdue bill when I checked in and in front of an office filled with patients. It was extremely embarrassing for me. read more

My daughter and I have been patients here for a bit over a year and we are leaving. We saw Dr. Hsu and she was very good. Our follow up visits were with a Janet DiSippio who is termed as a Physicians assistant. Not sure what that even means. Her manners are down right nasty and she talks with a condescending tone. Getting a prescription refilled from this practice is beyond sad. Their phone answering system is like calling a Personal Injury Lawyer firm. They never get to the point. People answering the phone are very poorly informed. Nurse assistant Brie is absolutely not trained to answer phone calls. I had to make 4 phone calls to get a prescription refilled. It took over 48 hours and I had to call back to even find out if it was filled after I was promised by Brie that I would hear back. You want service go elsewhere. This is pathetic. They do not care as they make money in the cosmetic area. Back to looking for a practice that cares. read more

Dr Cohen is professional and pleasant. She willingly answered all my questions. I would recommend her to my family and friend

After four visits over two years, two for a teenager and two for a 40-something mom, we won't go back. I gave two stars because when you are finally in with the practitioner they are nice, but not worth a long term relationship. I went for skin/mole checks and the thoroughness of the exam was not satisfactory. ( I've had other doc's be much more thorough) However, the biggest turn off is the office staff and process. Sometimes they are actually snippy, and I've seen that with other customers. All four visits, at least a 30-minute wait. Even when two were "first of the day" appointments. read more

My daughters have gone to BMSC over the years for various things. Treatment has always been mediocre and the desk staff have always been brusque but not unpleasant. Today - I am so annoyed with them that I have withdrawn my girls as patients there and am posting this. The staff in the office were downright rude and the doctor that was treating my daughter was prepared to treat her for a wart when her issue was a fungus and was insisting on looking at her wart despite her denial of a wart. She had a wart removed over 3 years ago and was there as a follow up for a fungus. And, on top of all that - we had to wait almost an hour without any apology for the delay. Rude, rude, and more rude! read more

Practice is managed badly. Long wait time. There is little more miserable in life than sitting in doctor's office waiting rooms. I made my first appointment with a doctor here, and was told to come in early to fill out paperwork. Then I sat for 40 minutes after spending 5 minutes on paperwork. I'd finally had enough and approached the desk to reschedule. The receptionist loudly proclaimed that the doctors have emergencies sometimes. It was clearly intended to shame. Dermatologic emergencies? Really? In an office setting? How about the office overbooks. Why don't we get honest here. Then I was also told loudly that 15 minutes late isn't all that bad. How about you told me to come in early so that me filling out paperwork wouldn't delay my appointment? It was more than 15 minutes late, with no sign of seeing any doctor anytime soon. No respect for my time. Only concerned with the practice bottom line, and over booking patients is all about profit. And, I did try to contact the practice management before posting a review. However, no contact information on the practice website. Management doesn't want to hear from us patients and our annoying complaints I'm sure. Just hand over that insurance card and park yourself in the waiting room for ? read more