Excellent staff very patient loyal real transparent the team here is amazing I ended up booking an appoinment after they all teamed up to create a plan! I love it here and feel comfortable with them can't wait for my procedure read more

I come here for Botox, they're quick, welcoming and efficient. Also the front desk staff is so sweet and friendly!

I first came to LUMEN after purchasing a Groupon for laser hair removal (way to go, TMI on my very first post!) Anyhow, I wasn't sure what to expect as I couldn't find any other reviews (which is odd considering how many people bought these things), but I went ahead and scheduled my appointment as my vouchers were about to expire. The desk staff were incredibly nice and accommodating in scheduling my appointment and even emailed me the paper work to fill out ahead of time. As for the procedure itself- yes, it hurts- but far less than, say, waxing or getting stung by a swarm of wasps. It's also fairly quick, and the aesthetician is blasting the area with super cold air the whole time to keep things a bit more comfortable. I was treated by Nicole, who was very nice, and explained everything thoroughly- and kept me talking throughout the procedure to keep my mind off of things. The office, while semi-difficult to find, is very clean and comfortable. All in all, I am happy so far and look forward to going back. read more

As a first time filler patient Dr Kwak was patient with all of my questions And really gave me a vision of what the filler would do to help my appearance. He was conservative with his recommendations which I appreciated. Very clean, professional office and staff. read more

please do not waste your time/money on smart lipo or a fat transfer. i paid 6k for smart lipo of the flanks with the fat to be injected into my bottom last spring and 3 months later you could not even tell it was ever done at all. now it's been one year and i realize it was a complete waste of money. i am small and naturally thin/fit but my fat collects in my flanks so my back should have been an ideal canvas for this procedure. do not waste your money instead just go for conventional lipo and sculpta injections elsewhere. smart lipo is a sham :( read more

I also bought the laser hair removal groupon, and I'm hooked! Nicole is so awesome and sweet I would never go to anyone else. I've decided after my treatments to get my legs done and its worth every penny. Everyone in the office is really friendly and accommodating. I've heard some horror stories about laser at other places, but the really know their stuff here at Lumen read more

Office is very clean and inviting. Staff was wonderful. I consulted with Dr. Kwak and he spent a full hour with me going over my needs. I settled on filler and loved it. I also purchased a microneedling package with Melissa. Seeing results after 2 treatments! Would recommend to friends/family. read more

I was a little nervous at first because I've never had SmartLipo done and was second guessing my decision to come in for a consult. But from the moment I made the phone call to when i walked in the door the front desk was super nice and patient. After my consult his assistant called to follow up a few days later in case I had any unanswered questions. I thought that was very nice of her. I am satisfied with my results. Taking fat from my abs to butt was scary at first but they made me very comfortable and sure of my decision. read more

Had a wonderful experience here! Great staff and successful results! I was treated by Amanda for hair removal and she was awesome. Worth every penny! Highly recommend! read more

Simply the best cosmetic center in the area. I have personally worked with over a dozen practices in the Philly market. Best equipment, most knowledgeable and friendliest staff. I highly recommend. read more

I've been going to Lumen for years now and I've always had a wonderful experience. The PA Lynn is always so professional and I trust her opinion and her skill set with all the different procedures I've tried. She explains everything in depth so any anxiety you may have going into a procedure is set to rest. Highly recommend this place of business! read more

Front desk staff is rude and unorganized. I received a procedure at this office by the doctor and I am very disappointed in the results. After expressing concerns, the assistant tells me to keep coming back for more stuff. I know other people who have been to this office and are not happy with the various treatments they have received. read more

A friend referred me to Dr. Kwak for both varicose veins in my legs and Botox. Dr. Kwak is extremely professional, leaves no stone unturned when explaining diagnosis and procedures. His staff was very effective in dealing with my insurance company for my varicose vein surgery and informed me of what my responsibility would be down to the penny; they were also extremely efficient with all of the details and aftercare. The medical side of his practice is very well organized, caring and professional as is his cosmetic side. I also go to Dr. Kwak for Botox and botox is more fun than surgery. He does the injections himself and listens to my needs. The staff is really friendly, his assistant Jessica does a great job. I always enjoy my visits to lumen laser and get great results. They run a tight ship and I feel like I am in good hands--No suprises here. read more

I purchased a groupon for vaser shape from Lumen. They have a very unprofessional staff that is extremely rude to the clientele. I called several times to make an appointment, and the lady literally said that she doesn't have time to make the appointment for me. After consistently bugging them, they made me an appointment for 3 months later, indicating they didn't have the staff or time. My coworkers have also purchased the same groupon and received the same rude treatment. I am ready to forgo the groupon to not have to deal with these people. They are some of the worst professionals I have ever worked with. read more

I have been seeing Dr Kwak since he opened his office. I think he is amazing. He can look at you and know exactly what should be done to improve your look in a very natural way. I cannot praise him enough. His office staff is excellent too. read more

Had a great experience with Dr. Kwak and his staff. They were efficient and over-the-top friendly. I have yet to comment on the results of the procedure (sclerotherapy) as it takes some time to see results, but everything about my experience was positive. It seems strange to me that anyone would call their staff rude... read more

I had purchased a living social for a botox for me a a dermal filler for my husband. I called in mid April and was told there were no appointments available until June. I told them that I had purchased these for a wedding in late May and would need an appt. sooner than that. They then acquiesced and told me they had one for the next day for the dermal filler. There were no appointments for the Botox until June. When I asked why the wait was so long, I was told that the offer was "such a good deal" that they were totally booked for the next 8 weeks and that I should go to whomever I normally go to get my botox from and then make an appointment later on for them. I then said that I would take the appt. for my botox and my husband will get his filler from the office he went to in the past. She then told me that since I had been confrontational (what?) and it would be "upsetting" to the office if I came in. She also informed me she was canceling my Living Social. She did not ask me but told me that was what she was doing. I asked how my coming in for botox would be upsetting for the office? I then asked to speak to the office manager and "Gina" told me she was! It is obvious that she does not yet possess the skills to be able to discuss matters for the office over the phone in a professional manner. My husband heard the entire conversation and agreed that I pleasant and cordial and at no time was anything said to be labeled "confrontational." What DID happen is they figured that they would not make the $$ with the botox for that appt. but they would for the dermal filler with an upcharge. That is why she did not want me to have the appointment that was available. That is why she wanted to cancel my Living Social. I would rather pay full price for these delicate procedures and establish a relationship with the provider than feel like I'm in a factory. This place puts the coupons out there, gets so overbooked they cannot accommodate you in a reasonable time frame and are only in it for the buck. They might also look into replacing Gina with a new receptionist who is able to behave and converse properly when booking appointments. read more

I came to Lumen Laser Center after purchasing their Groupons for sclerotherapy. I had been wanting to fix the horrible looking veins on my legs for years (in college, I had some trauma to my right thigh which caused a huge mass of nasty looking spider veins). I was a little apprehensive, since I'd never done this procedure before, but the staff at Lumen was super-amazing. I saw Jessica for all of my appointments and she was wonderful. She's super nice and fun to talk to, which was helpful, since the procedure involves little needle pricks. It didn't really hurt much, but our great conversations distracted me from any discomfort that there was. Jessica took photos of my legs before and after my series of appointments and the results are incredible. This was the first summer in 15 years that I didn't feel self-conscious about my legs when I hit the beach. It's been about a year since I finished my appointment series and my legs still look amazing. Jessica cautioned that I could have new veins break in the future, since it seems I'm prone to it, but so far, so good. And if I do have more veins to fix, I'd definitely return to Lumen for treatment. read more

I have been a pharmacist for 31 years so consequently my job requires me to stand on my feet for 8 hours daily. For several years my right leg swelled to uncomfortable proportions along with a mysterious rash. I visited several dermatologists along with various internists, but nobody knew what was causing this enigmatic skin problem. My problem soon ended after finding Dr. Kwak and the Lumen Laser Center through an on line search. Dr Kwak instantly diagnosed my rash as venous ulceration resulting from varicose vein involvement and recommended laser ablation to treat the problem. After the painless procedure, it took several months, but the rash resolved itself and the leg swelling abated. Dr Kwak and staff were welcoming and explained every step of the pre and post procedure in detail. I cannot thank them enough for allowing me to wear shoes again as up to that point, I could only get on sneakers. Once again, thanks to Dr. Kwak and the entire LLC staff. read more